Shoe Palace

Everyone here is way way way too pushy. If you want to be I a store where you can’t be left alone for no more than 30 seconds, then this is the place for you.
As soon as I walked in I was greeted by a skinny guy named Allan Butt. First thing he said to me was «hey I saw you at the food court looking at my shoes» (even though I was never I the food court that night.) He then attempted to sell me his fake Adidas Yeezys that he was wearing on his feet. I tried to brush him off and tell him I was just looking. He made multiple attempts to get my attention. When he realized that I didn’t his assistance (even though all he was concerned about was selling his fake counterfeit Adidas Yeezys instead of doing his job) he then angrily said something that I didn’t quite understand.
They have a decent selection of shoes, it’s just the employees that make it difficult to shop here.

customer since 2012 I love great mall and shoe palace has always been a go to for me when it comes to shoes. I purchased a pair of uggs two days ago here. I went in with my mind already set. The girl asked for my shoe size (bri) i think her name was and i was rang up emediatly. i usually dont ever check the shoes before i leave to make sure their the right size or any defects etc. but the next day when i out on my boots i noticed that the girl had gave me two left shoes. hilarious right lol you would think checking the shoes would always be priority before the customer walks out. anyway i came the next day and asked to speak with the supervisor (ANGIE) was her name. she was helpful and very apologetic. she gave me a new pair of UGGs without hesitation. other than this problem this place is great im always helped fast and left satisfied.

Everyone knows Shoe Palace is the place to be if you’re trying to find any new shoe that just came out or can’t find something else where, SP would be likely to have it. Only problem is they over price their shoes like crazy. But, another problem that I noticed about most shoe palaces are the workers. Same as most places, the workers here are young and kinda rude. they don’t pay much attention to their customers and they’re just there to be there.
When I walked in, first thing I saw was a worker sitting on one the benches talking on the phone arguing with his Manager I’m assuming about coming into work or not, then across the room, I just hear a girl yelling shoe sizes and laughing then another worker just completely lost and in his own world. wasn’t even greeted when I entered or left. Workers kept yelling and laughing at each other across the rooms and everyone was just annoyed because no one was helping them. it took me a while to get someone to help me because all the other workers were just standing in the back like they were security guards or something. Other than that, place was nice and as usual well lit and a fancy looking shoe store.

I’ve been looking for a pair of Nike Roshes and knowing Shoe Palace, they’ll probably have every color in stock. Ended up finding a pair of dark gray ones with a black swoosh and white sole. Prior to me trying them on, I had asked one of the associates if they had any stockings/​socks I could use because I had flats on. He told me no.
So, of course, I looked for a different associate (a lady this time), she found me 5.5 and she said they did have socks. Tried them on. They fit PERFECTLY. Mind you, I was looking for shoes because my mom and dad offered to buy me a pair. So as I’m waiting at the cash register, the guy who told me they didn’t have socks, gave me the UGLIEST stink eye and shook his head because my mom was paying for my shoes.
Then he had the nerve to ask all these questions like. «do you at least go to school?». «do you even have a job?». In all honestly, you should just do your job, and ring up the shoes instead of asking all these stupid questions. Of course I bit my tongue and didn’t say anything. I felt offended. Ain’t nothing wrong with mom and pops getting me shoes!!!

I’ve been shoe shopping for the last 3 weeks and from all the shoe stores that I have been too this has got to be one of the friendliest places! They are all super nice and greet you right away! Sean was the first to help us out and he was super friendly and talkative which is such a plus when your looking for shoes! Sergio was the second person to help us out and he was also super nice and friendly! Afterwards I met Darrell and then I realized why all his employees had such great attitudes! They seemed to enjoy being at work and their happy attitudes don’t seem forced. That place just has great atmosphere all around! If your looking for shoes come here because even though they are super busy their positive attitudes never seem to fail! This all comes down to having a great manager like Darrell! A happy manager creates happy employees!

My brother came in for a pair of Adidas. The lady that helped us was really nice and checked for sizes. When we were ready to get checked out, she asked us to wait for her boss to ring us up. It did not make sense to how no one else was available to ring us up, when their was three associates on the floor. We waited for about 10 minutes before he came out to assist us. He did apologize for the wait. He wouldn’t have to apologize if he cared to assist the customers first, instead of taking his sweet time in the back.
There’s no reason for customers needing to wait if it’s clearly slow on a weekday at the mall.

I hate writing bad reviews, but in this case I have to. So I needed a size 7 shoe, but the valley fair location didn’t have it so they directed me to great mall. The other guy called the great mall location to have them put it on hold. I drove to great mall & when I went there I talked to the guy called Darryl. Right of the bat he told me they don’t have it. I then decided to call the valley fair location again to express my frustration cuz I drove from Valley fair to Milpitas. He started talking shit & I told him I am not mad at anyone I was just frustrated. The dude told me «from San Jose to Milpitas is only 10 mins drive & let’s agree to disagree» at that point I raised my voice told him that it shouldn’t matter. I am a customer, I drove & wasted my time & therefore he should acknowledge that. Long story short he is rude & needs some customer service training. I don’t know how he made it to a managerial position with that type of attitude. Dude cannot be talking to everyone like that thinking he is gangster.

STORE: cool entrance with a red cave like entrance and clear floor strip with shoes and lights you walk over. Like walking over an aquarium of shoes. Overall brightly lit store so you can see what you’re looking at. I hate dimly lit stores. Young hip trendy gangsta feel to this store with young workers and shoppers.
To the right are boys shoes. They sell Jordan’s here, which is what I was looking for. They had some on sale so that was a plus.
STAFF: I didn’t ask for help, but when I left a young guy said thanks for coming or have a great day, I forgot which, but that was nice at least. I might come back and buy one of the Jordan’s so I’ll update later about the next shopping experience.

The worst customer service in my life. I got retail raped. Customer service would not leave me alone and let me look at shoes, I wanted. There was this one young lady, who insisted I buy everything I see. I told her, I didn’t need a lot of shoes and she was on repeat mode and still insisted I buy them. Then, got mad at me for getting just a tee shirt. I got to the register and she brought a pair of shoes out and told this really big, over weight guy to ring them up for me. He rings them up and the total is over a $ 100. I’m like, I DON’T WANT THE SHOES. He gets rude and throws the tee shirt and receipt at me, over the counter. Both of them got mad at me. At the end, I got angry. I will never go there again. I didn’t get a shopping bag to put my tee shirt in, thanks for shopping with us, or have a nice day. It was a pretty ruthless and bizarre experience.

You will ask yourself how a store like this still exist. Employees have nothing to offer beside bad service. There are plenty of other shoe stores at the mall that have competitive pricing and understand what the customers want. I will not be coming back here.

Nothing negative about this store… These guys are ALLLLLL great and attentive workers!!! I drive hours just to visit this store! Today Sunny helped me and he definitely is a five star *****. Thank you Derrick for having such Awesome Staff! It’s people like them that makes a difference!!! Thanks again!!!
#TEAMSHOEPALACE
#RACHELL
#TRACY
#SHOEGAME

Love this place. The employees here. Are very helpful and nice. This is and will always be my store to shop at ;)

Unless this place is under new management, I had the worst experience here.
First of all, its a shoe store. There is no need to train your staff to run around, aggressively approaching potential customers to buy shoes and making people feel like shit because they don’t want to buy them. That’s a big no-​no.
Secondly, my husband purchased some shoes, returned them 20 minutes later, and they told him he could not return them because the soles were not clean. He literally walked out the store in the shoes and came right back.
Lastly, their selection sucks.
That is all.

Attention sneaker lovers !!! If your looking for good selection of shoes and good customer service, This is the spot. Lorenzo and his team are the Best in Customer Service. This is my first time doin a review since this place needs some appreciation they deserve. Keep up the good work Guys!!!

Stupid place. I was there for let’s say 8 minutes trying to get a shoe from the top shelf and no one bothered to even offer help. and it wasn’t like there were busy or something but I was may be the only customer there with another guy or two and like five or six of their employees just talking to each other and not giving a damn about the customers.

The staff just tries to sell you any pair of shoes to you either by hook or crook. I asked for a pair of shoes that would help me play badminton and they gave me something that doesn’t have good support at the bottom.
While checking out, I had confirmed with the staff if I can return the shoes (they were in hurry since it was about closing time) and she said, «YES» I can return them or exchange for other pair within 30 days.
A week later, I went and the guy on cash counter says «You cannot return them» and he is not willing to cooperate at all. A freaking expensive pair of nike shoes that is no good for playing badminton and they are not at all interested in helping you out.
Either staff is really ill-​informed about store policies or they have a policy to cheat customers!

Having worked here when I was 14 when this company was truly a «mom and pop shop», my review of this place isn’t going to be the same as the average customer.
Yes, this place hires a bunch of young hood-​rat looking kids who act as if they’re husslin’ drugs and not tennis shoes.
Yes, this place sometimes feels like you’re at your home-​boyz house party and not a shoe store.
Yes, the workers will try to sell you another shoe or size not what you originally asked for if it’s not in stock.
With that being said, I give Shoe Palace the recommendation for always having a wide selection and consistently lower prices by $ 10 – 20. Look, I don’t go to a shoe store expecting service like I’m at the Olive Garden. I go because I want to buy something I like cheaper than the store next door. If you’re like me, then I would say go here. If you’re one of those people who expect an «experience» shopping at a shoe store, go to Gary’s and ask for Al Bundy.

Been to one??? They’re all the same…
Kids who don’t know their shoes trying to sell you whatever they can… I’ma a sneaker connoisseur lil’ boy, step your shoe game up…
Makes me sick to my stomach…

I always knew that there was something wrong with this company from when it first started
but hey, my guy friend and i went here and he saw these shoes that he really liked but they didnt have it in his size so they were willing to order, waiving shipping… ok so you would think, awww how sweet of them, what great customer service… NOT!
So 1. they can only ship to the store and we were from South city and they said it would be about a week.
2. more than a week later, my guy friend had to call them to see where it was and they said it was there already… then where was the call about them?
3. Drove all the way to milpitas to get them, only to get there and have them tell us that they ordered the wrong shoe. Obviously, we asked what can they do for us since we had to drive all the way out there just for them to incorrectly have the shoe AND they dont have a return policy (nor were their shoes cheap anyways) so we asked if they can ship it to san bruno instead… they said ok and did their apology stuff
4. over a month has gone by and still no phone call about the shoes, call the san bruno store and they said it said in the system that it was still in the wareshoe… OVER A MONTH AND ITS STILL THERE? then she later said it was in milpitas… WTF!!! are you kidding me… however the girl in san bruno was nice and was being super sorry even though it wasnt her mistake and she called the milpitas and got everything confirmed and she even said that she talked to mgr on duty about giving us some kind of discount or so.
5. WENT BACK to milpitas and we got them… FINALLY…and we mentioned about what the san bruno girl had said and the mgr who she had spoke with, said he couldnt do anything cuz hes not authorized or something to do so and we had to contact customer service… REALLY!!! REALLY!!! and your a mgr? ok wow… i mean even 10% or 30% would have been nice for this horrible service that we have been receiving…
the funni thing is the person who helped my guy friend that first time with the shoes, didnt even bother coming to talk to us after that… like i felt like he knew he fucked up and didnt want to deal with us…
it took us about 2 months to get a freaking overpriced pair of shoes… yea never again

They are nice and have pretty good selection and availability of sizes. However, they have a crappy return policy… aka, no refunds. I hate that kind of commitment.
The guy who helped me was nice enough. He tried to push some shoe cleaner on me but I didn’t buy it; regardless, he still cleaned my shoes so that was cool. You might want to check out Shiekh before buying at Shoe Palace to do a price check on both stores… they have a pretty comparable selection (at least for kid’s sizing), so make sure that you’re paying the lowest price before you commit to store-​credit exchanges only –_–