Milpitas Smile Design

This is the only dentist my entire family trusts. We have been coming here for several years and can say that Dr. Sandhu and her staff are super friendly and do AMAZING work. Because my front teeth were chipping away, I inquired about getting veneers, and I’m so glad I did! Dr. Sandhu was able to help me get the most natural looking veneers. I actually get compliments for my teeth! Dr. Sandhu has also made me retainers for half the cost of my previous orthodontist. This office feels clean, and is very up to date. I can honestly say that I actually look forward to going to the dentist. I would definitely recommend this place!

My first visit was today and I enjoyed the lady’s making me comfortable. They explained what they were going to do and understood my fear and would ask if I was OK… Today was the easy part of fixing my teeth but I’m going back. That says a lot. Thank you Denise, Michelle, Dr. Sandhu and even the trainee…

Favorite dental place! The staff here is truly one of a kind. Everyone is extremely friendly and knowledgable in their area of expertise.

My entire family has been of Milpitas Smile Design now for over 8 years now. Their friendly staff, professional approach and attention to detail are what make us like them so much. They always try to accommodate you. Dr. Puneet is an awesome dentist and very professional. When my children saw Dr Puneet for the first time they were a bet scared because of previous dentist but once she got to talk to them and the care that she gave them they were no longer scared as matter of fact they love going there. we all love them. If you are considering changing your current dentist or simply looking for your first one — I will definitely highly recommend Milpitas Smile Design.

I have been coming since Dr. Sandhu established her practice here a number of years ago. Always receive honest and good quality dental treatment. Dr. Sandhu and her staff are very friendly and helpful! No long wait whenever I have an appointment. Clean and well maintained facility.

Today has been a very unfortunate day. As a professional in health care, I first hand know what it is to have customer service & patient care.
We started at Dr. Sandhu’s office for my daughters sake, she was her first dentist. She then became the families dentist as well. I appreciated her gentleness towards my daughter but the fact that I would have to return to get fillings redone was a bit upsetting. The only reason we would return was in hope that we could grow years of calling Dr. Sandhu our family dentist for years to come.
The front desk was friendly but I noticed that when she brought on more staff is when the customer service began to lack. Specifically Juana & Denise (close personal friends) were very friendly but then we saw a change and decrease in customer satisfaction, which was a red flag. Our family continued other services such as Invisalign (which I highly do not recommend to anyone). I found out that the mold is the same for every patient when that cannot be possible. After finishing my Invisalign treatment, Dr. Sandhu refused to give me a discount or offer other services. I was having terrible headaches & neck pain from the Invisalign. I also let that go. As of today I was a $ 0 balance patient & I just so happen to forget my wallet, which my husband was on his way to bring but when I suggested they bill me, they refused. But the fact that they made it clear that due to my history, I would have to pay in full at the time of service made you feel awful. Once again, over $ 69 the front desk ladies made an effort to make you feel awful. Definitely not a place of relief but of discomfort.
Anyone in customer service should be humble, loving, caring & most of all make you feel like you’re appreciated.
The sad part about all of this is at the end of the day when speaking with Dr. Sandhu & requesting a simple apology by both Juana & Denise she stated «I would have to review the situation» being that she had already spoken to her for 10 mins about our situation. The right thing to have done was, simply apologized but that wasn’t the case. I am not one to write a review but in this case, I feel it’s important I share my experience so others don’t feel the same. I am hopeful that this may also be constructive criticism and hope for a better staff or change of the current staff. When you see any type of medical physician, you want to feel good not feel horrible. What happened to, «the customer is always right!»
My apologies for offending anyone especially Dr. Sandhu but ultimately, she decides who she hires and like I told her, it’s only hurting your reputation & office. I could go on & on such as point out the their dress code unprofessional & how while waiting in the wait room, other patients were being spoken to with such a demeanor but I would prefer to highlight on the above mentioned.
Today she lost a family of 3 and it makes me wonder how many more they have lost.

Dr. Sandhu is amazing, as are all the girls in the office. She is very gentle and extremely thorough. I’ve been coming here for a couple years now and just recently got Invisalign as well. Looking forward to many more years of this happy smile!

I love Milpitas Smile Design! Dr. Sandhu and her staff are very sweet & professional. Dr. Sandhu has been our family dentist for over 5 years. We all had cleanings there last week.
I had a huge phobia about seeing the dentist & had not seen a dentist for several years. The first time I went to see Dr. Sandhu, I shed a few tears due to my nervousness, but Dr. Sandhu and her staff could not have been nicer. They put me at ease & I’ve been comfortable seeing them ever since. Dr. Sandhu & her staff all know my son so well that they know what movie he’s going to want to watch on the screen. I’m thankful that my son has no fear about getting his teeth cleaned.
I’ve always feel like we get honest treatment from Dr. Sandhu. I’ve never felt like we’ve been offered treatments or procedures that we didn’t need.

Me and my entire family has been a fan of Milpitas Smile Design now for over 3 years. Even though we have moved our homes 2 times and have gone farther and farther from their location, we keep coming back to them. Their friendly staff, professional approach and attention to detail is what makes us like them so much.
Dr. Puneet is awesome. Even my 3 year old daughter (now 6) loved her the first time she ever went to a dentist. If you are considering to dump your current dentist or simply looking for your first one — I will definitely recommend Milpitas Smile Design. You can’t go wrong.

2 stars because the whole experience with my wife and I was definitely below avg compared to other dentists we’ve gone to over the years.
We came here because of the good Unilocal reviews, but with a dentist there are so many different things that you might see one for, it’s really difficult to know if a person’s good review of one procedure will carry over to the ones that you need.
First, I will say that the doctor and all staff are very friendly. But unfortunately, you’re not going to the dentist for a social event, you’re going to get your teeth fixed; and friendliness will only take you so far if you don’t have the skills to back them up.
My experience with a cleaning and having one tooth filled was fine. They had a coupon for a $ 1 exam and cleaning which is nice. They also reduced the price of the filling a little bit since I don’t have dental insurance. Again, this was very nice and I give them points for that. I think every dentist I’ve ever gone to did this so it’s good to know that Milpitas Smile Design does this too.
One thing I didn’t particularly care for was the way the dentist tried to upsell me on a bunch of extra work. She said that I had one cavity and then in the next breath that I needed like 10 fillings. That kind of confused me at the time but sitting there with a mouthful of fingers and dental instruments, I thought maybe I misheard her.
Then when I got the «work order» at the desk it had all of these extra fillings listed on it. (I don’t remember the exact number but it was 8 – 10 or so.) I asked why these were all there because the dentist just said that I only had one cavity. Turns out that these were what I guess you’d call cosmetic fillings (but you can’t even see them) because apparently my gumline has receded about a millimeter or two from where it was originally. The thing is, these filling were not even noted as being totally an upsell/​addon and not even necessary. My gumline has been this was for years and no other dentist had ever suggested this work before. That’s why I didn’t like that they just tried to slip this work in as if I wouldn’t even notice. I understand that this is a business for the dentist, but suggesting unnecessary work seems a bit unethical. It’s not like a waiter trying to sell you a top-​shelf margarita, this is my body we’re talking about — not to mention $ 1000+ dollars or work.
Now here’s where it gets really bad… my wife’s work. She needed a bridge replaced. There was a big gap in it between the bridge and gum and food was getting stuck in it and it was cutting her tongue.
The bridge was supposed to be ready in two weeks. It wasn’t. Then a few weeks later they call and say that they needed to make a new mold of the teeth (not admitting that the doctor had messed up the first one.) So she went in to get the second mold taken.
Then delay after delay. Long story short, after 2 months my wife still didn’t have her new bridge. (It was originally supposed to have been done in 2 weeks.)
Finally she gets a new bridge and it doesn’t fit right! There’s still the gap that the old one had which is the reason for it needing to be replaced. The doctor had made a new bridge with the same problem as the old bridge! And to make it worse she couldn’t even recognize that this was a problem. Her excuse was that she had taken an exact mold of the teeth and that it was not her fault. She couldn’t seem to comprehend that my wife didn’t come in to get an exact copy of a problem bridge, she came in to get a bridge that fit correctly.
So they go back and forth a few times, the doctor still can’t understand what the problem is. Apparently she doesn’t see having food constantly stuck under the bridge in a way that it can’t be removed, and having a bridge that cuts your tongue is a problem!
So since the dentist can’t figure this out and can’t even see that there’s a problem, they make my wife drive 40 miles to the lab to have the lab work on it directly. As soon as the lab technician looks in my wife’s mouth she sees the problem. Then in 2 hours the lab tech has the bridge fixed and fitted properly.
All through months of trying to get the bridge fixed, the staff and the dentist kept blaming the lab and never would take personal responsibility or even apologize for the problems. The staff was friendly up until the point there was a problem and then they went into denial and blame mode (including blaming my wife, as if she’d done something wrong.)
The doctor would say that she wanted to make sure my wife was satisfied, but she was completely unable to do so because she could not even see that a problem existed, even when literally staring it right in the face.
So the bottom line is this… Dr. Sandhu can probably do a decent job for you on simple fillings and cleanings (but watch out for the upsells.) But she is young and obviously does not have the experience or the skills to handle more complicated work like bridges.

One of the best dentists I’ve been to. I’m always afraid of the numbing injections you get when cavities are filled. Here, I can barely feel a thing. And the staff is a while lot of fun. I’m no longer afraid of the dentist, and surprisingly even look forward to my appointments. Only negative is that traffic around the great mall can be bad. But it’s definitely worth the dental experience. Easy five stars.
Follow up: Two weeks have passed since my appointment — I had 5 cavities filled. No pain, and everything is working great!

The staff was kind, Dr. Sandhu was kind and understanding but her method of cleening teeth is quite painful. I assumed the first time was just to be thorough but I did go a second time and painful again. The «older method» is using the rubber disc with a dremmel like tool, which has never been painful when any dentist has used it. The «new method» that Dr. Sandhu uses is a forced water device called a water pick I think, that feels like its actually damaging your gums while its in use. I am sure it not damaging and is quite safe as more dentists are going this route. Its too painful I will drive further and go back to my old dentist.

I have to say that one of my most compromising mistakes was getting dental work done here. The staff is friendly as all hell, and the enviornment is welcoming; I especially loved the fact that I could watch my choice of film while getting my work done. However, I once had 7 cavities filled here… and ever sense have had tons more. I don’t know… my new dentist says this is because I have a really high threshold for pain and don’t notice when I’ve got a small cavity like most people. Which is quite possible… none the less… I wont be coming back here. I really don’t know if this dentist should be trusted.

Fabulous Dentist and great staff. My entire family have been patients since Dr. Sandhu opened and must say she’s the best we’ve ever had. She’s intelligent, very gentle, straight to the point and always willing to answer our questions regarding dental health. We’ll be moving out of the area soon but, I think we will try to keep coming to her for our regular visits.

I went there for my yearly teeth cleaning today. I almost went to Aesthetic Dental except they were not considerate about my tight schedule.
The place was empty and the reception area, I guess would be nice if they put some room freshner… but otherwise the receptionist was friendly and I was looking forward to my appointment.
We started 20 mins late, but once inside, I was very comfortable. Dr Puneet is excellent. One thing I really liked about her that unlike other dentists, she didn’t make me feel that my teeth are worst in the world, nor did she push for any kind of alternative therapy or package.
It was straight forward cleaning which I needed and she took good care of it.
The attention paid was complete and overall I came out a very satisfied person.

I’ve been a patient of Dr. Sandhu’s since she took the practice over from the Marcos’ about a year and a half to two years ago. Dr. Sandhu’s bedside manner is great and quite pleasant to deal with. A nice thing is that rather than have the hygienist do the actual scrapy, scrapy on each tooth she does it. That’s nice cause at least she knows exactly what’s going on in your mouth.
It looks like they have stopped playing movies while you get your procedures done, but that’s not that big of a deal.
I highly recommend Dr. Sandhu!
UPDATE ¹²⁄₆
After some excruciating pain last Friday, I called up Dr. Sandhu’s office to see if I could get an appointment. I was really worried that I would have to go to a different dentist, but luckily she was available and had an appointment that day. She did a series of tests on me, but could find no problems from the area I was complaining about, and sent me away with the prescription of taking Tylenol for the pain.
Fast forward to Monday, and I woke up with more pain, but on a different tooth this time. I called first thing in the morning, and they again, accommodated me, and I went in that afternoon. Finally, they found the problem which required a root canal.
The first root canal I’ve ever gotten was a painful, painful experience. This was not the case this time. Dr. Sandhu was awesome. She was super gentle, and it was never a super unpleasant experience.
My insurance covers most of the visits before she found the tooth that needed the root canal, so I can’t complain about her costs. Not sure what happened with Debonas D, but it sounds like a snaffu happened somewhere.

Friendly staff. Remembers me and my family each time we visit. Just had 3 fillings done. Was quick and painless. I think that a female dentist with small hands helps with precision and accuracy not to mention, less stretching out my mouth! My kids enjoy going there as well. So that’s a bonus.