Milpitas Auto Body

Pros: they did a good job touching up my rear bumper and lift gate
Cons: the latch on my lift gate doesn’t work right anymore — you have to push the latch release twice to get it to release The first woman i talked to was extremely courteous and had a technician look at it right away. Then a second woman told me abruptly that the technician said nothing was wrong. When I walked with her to the vehicle to show her what was wrong, she tried to convince me this was normal. After arguing this point, she changed her story and said it may be a bad latch, but that they had nothing to do with this. After I persisted that the vehicle has never had this issue before, she said she would call the insurance company, see if they would cover a new latch, and call me back.
Did she? Of course not, as her tone and attitude foreshadowed.
For a collision shop, it seems like poor judgement not to just take 30 minutes to adjust the latch and take care of a customer.

AAA referred me to this shop for collision repair. They did a good job, on time and even removed some scratches from other parts of the car. They also cleaned up the entire car before handing it over.

The Customer Service was outstanding. Sandra & Linda were helpful & attentive.
They were also referred to me by AAA insurance. I was blown away when I picked up my car that it had had been washed. Now that’s service.
It was convenient to pick up the Hertz rental car right there at the shop but Hertz needs to do a better job at cleaning their cars.
I would highly recommend them.

Unfortunately for me, I’ve been back twice since my last review but the customer service from the staff is still just as great. Sandra and Linda were friendly, professional, and were good about keeping me updated on the status of my car. They even stayed late on a Friday to accommodate my schedule. Picking up a rental car was convenient since Hertz was on-​site. Overall, if you need some work done on your car, I’d recommend coming here for the repairs.

Linda and Sandra assisted me throughout. They are friendly and professional.
Milpitas Auto Body was referred by AAA Insurance which is the other party’s insurance carrier. As I hardly come to the auto body shop, I had no idea how it could be taken care, but I am glad all are fixed here. Although the damage to my car in rear (It was hit in the back at slow speed) was minor, the inside of the rear bumper had some dints and dents. Linda showed me the photos after the repair.
It’s a pleasure to see my car is returned washed and vacuumed. I was happily driving home.

I have come to this body shop a few times and I have never been disappointed! I recently got my windshield replaced and the rental car process was so easy. my rental car was brand new and really good on gas. i got my car back with a brand new windshield, all of the broken Glass removed from inside the car, and the entire outside was washed and the tired were polished! it was way cleaner than I’ve ever made it myself. I was very impressed with the speed and proficiency of the service I recieved. I will continue to bring my vehicles here for service!

When my car had a hit and run, the last thing I wanted to do was deal with the hassle of getting my car repaired. I received MAB from my insurance’s preferred vendors. I cannot tell you how happy I am with not only the amazing work they did, but the fantastic customer service. From the first call to inquire about when I could come by to get the car inspected to the final payment, they were AWESOME! My car was even done a day early! Thank you to Sandra and Dan for an exceptional experience :)

Great customer service and great work. They did all of the insurance work and were flexible about scheduling. They also returned my car vacuumed and clean. I highly recommend them, especially with insurance claims… they know what they’re doing and how to make the process easy and pain free.

Experience there was terrible. The quotation was high. Not sure why there are a lot of good reviews. but be aware when you step in.

I strongly agree with another person’s review — I would give 0 stars if I could! BE WARNED, think twice before you use them to work on your car. The bold guy –Jeff was so rude, I could not believe they are in business, and they have such good rating on Unilocal.I will see if Unilocal can do some audit on the rating.
We used them because they are the insurance company. They did not finished on time, but that’s the small problem. We found a dent from inside after the work, they insisted there was no way they could have made the dent. Anyway, now I found the liners inside the trunk all came loose, so I went to the shop as they have «lifetime warranty» on their work.
When I walked in with previous work order, the bold guy Jeff looked at it and said «This means nothing to me» I said what? He said «this is an estimate — well you find the work order didn’t you?
Then I told him something wrong with their work, he said «what did you hit»? The way he said it was so rude and annoy. When he saw the loose liner, he just tug in under the rubber, I asked would it stay, he said do you want me to put some glue? Come on, I don’t do car body work, how could you ask me what to you to repair?
Anyway, I just want to warn everyone, and of course I will talk to my insurance company, and maybe BBB. You can sure save all the trouble if you can avoid them.
Have a great day!

If I could I would give this place no stars for customer service I would.
I walked in and saw 2 people. One fat white bald guy and one Filipino or Mexican lady.
The lady asked if I needed help… wtf I walk into an auto body shop. Does she think I’m shopping for clothes?
I say I need an estimate for my car. She says that the estimator is busy. Then she says to the white bald guy could he do an estimate for me. The white guy says, your insurance company will send an estimator to you. I’m like what?
I tell him I’m paying out of pocket. Then his demeanor changes a little… I can almost see the dollar signs in his eyes.
We both walk out to check out my car. Then he says that I need to make an appointment. I’m again like wtf?
I looked at him and said forget it. I will go else where.
As I was trying to find another body shop and parked in the driveway. I see the white bald guy and his front desk secretary coming out of the store from across the building.
Wtf, if he had time to go get his fat ass a bit to eat he could of given me a quick estimate and made a $ 700 for some body work on my car.
Needless to say I went to FCC collision center really close by and got an estimate in 5 minutes. i dropped my car off the next day and my car was fixed very quickly and like factory. FCC had excellent customer service, very professional and was very quick to do the work and called right away when it was done.
I would highly recommend who ever is looking for a auto body shop to go to FCC collision center instead of milpitas auto body. They are only couple building away from each other.
For milpitas auto body… get your act together, and improve your customer service. Greet your customers, treat them with dignity and respect. Just because the job was a small job doesn’t mean you treat customers like shit.

Milpitas Auto Body did an AMAZING job with my vehicle!!! They kept me in the loop on everything and their customer service was FABULOUS from start to finish. After my car was fixed, I planned on taking it to get washed and detailed, But Milpitas Auto Body did it for me! Not sure if that’s protocol or not, but that was such a great thing to do! I recommend this place to anyone and everyone!

I got rear-​ended and didn’t know where to go.
My insurance company recommended me this place.
They were fast and efficient.
Kept me informed each step of the way.
The new bumper looks great.
Thanks for making my car feel better :-)

Just wanted to update– I went into these guys again and got wonderful service all over. They fixed my car quick! And the previous body work is still beautiful and holding steady. I’ve had things fixed before and after a couple of months the paint was chipping and looked discolored. Not with these guys! Great work! And I left my wallet at the front desk by accident and got a call before I even noticed it was missing. :)

First class service, first class work. I came in for advice after my car had been hit (I’m usually the one who’s doing the hitting). Sandra and Jeff took care of me big time. They gave me great advice and I left with confidence that they would make my car look nice again. And they did just that! Less than a week later, my car looks brand new again. Smooth body and perfectly matching paint. Booyeah! A huge THANK YOU to all the great folks over at Milpitas Auto body.

Friendly and quick, both Sandra and Jeff know their stuff and know how to please the customer! I came in on a recommendation from the other party’s insurance company since it was the closest AAA covered shop near my home. Literally, like 1 mile away. Jeff took pictures of the damages on my bumper, and made the decision to just give me a new bumper. They quoted the insurance about $ 700, which I thought was a bit much for minor scratches and the exhaust pipe (I think??) scraped up against the bumper, but it was either this or another shop in the area (I forget which), and seeing as how this one has great reviews thus far, I decided to take the Unilocalers’ word for it. Also, I thought it would be better for the insurance to cover the other party’s own damages than to have some more trouble with it later on, which wasn’t of my own doing. So to recap: expensive!, great service; replaced bumper takes about 3 days.

These people are awesome.
I got in my first car accident and towed my car here. I had no idea what to do and was so shaken by the whole incident but Jeff and the staff here made me feel like everything would be okay. They let me keep my car in their lot for the week, no charge, until I could figure out what to do with it.
Their customer service here is outstanding. Previous auto body shops I’ve seen or heard of only know how to take care of the cars, not the people, but the staff here at Milpitas Auto Body take care of their customers.

The price over there is not the cheapest in the area. But you can almost rely on them for a wonderful body work.
I once had a scratch on the right fender and bumper on my car. The fix took one and half day and the car just looked as new. I would definitely recommend this body shop.

The shop took care of my car quickly and efficiently. Getting a rental at the shop was super convenient. Great customer service from Jeff & the staff.

My car, specifically my bumper, is a magnet for trouble. I’ve gone here twice in the last six months, both times to replace a bumper. I’ve been really happy with their body work, as it seems like they take the time to match the paint exactly (my 10 yr old Corolla’s luster has faded a bit), and make sure all the panels are lined up. Their employees are very professional and courteous.
I liked working with them the previous time, which is why I went back when my bumper was dinged again. This time, they fixed my bumper in less time than they quoted for, and even washed and detailed my car to boot! (FYI, I didn’t have time to wash my car before dropping it off and it was pretty disgusting) The entire experience was totally easy and painless. I can’t really comment on the price because my insurance took care of everything, but I think the quality of work and service speaks for itself.