McDonald’s

Very bad customer service in drive thru ordered pancakes got no butter or syrup and forks what am i supposed to eat it with had the same order for a co worker same thing.

SERVICE: Really poor customer service. Whomever works the 3am weekend shift sucks. They keep saying «we will be with you in a minute» until you leave.
FOOD: I’ve been here before and I’ve never had shitty service like this, but the food has been consistent with other McDonald’s when the service is good. With good service easily 2 stars.

If you are not generous with the butter that goes with pancakes and with the sweet and sour sauce I will feel free to say that Fremont Cushing Mcdonalds is much better because they are generous with this stuff & also have more professional cashiers & food givers.

Worst McDonald’s ever, seriously.
Always check your food before leaving the drive thru because you cannot safely assume your order is going to be right.
I’m so over this location, I realize this is McDonalds but truthfully this is exactly why kiosks and robots will replace humans.

Usually id never review fast food but this is for the employees which im sure most people wouldnt do, the gentlemen manning the drive thru was super polite and friendly. Ive never had some1 so friendly take an order for me before. I think his name was ahmed. And the other asian gentlemen at the next window was so quite polite. Kudos to your employees, i still dont care for mcdonalds food but i was hungry and needed something quick. Great customer service goes along way and i wanted those to gentlemen to know some1 appreciated how nice they were. 5 stars is only for them. Not the food as i said. Thanks.

I just came at 2 a. m and no one is there in the store and they are saying 24 hours drive thru

I know, I know, you’re asking, why are you rating a chain fast food place and why a 4? Well that rating is purely on drive through and the excellent service I’ve had at this place twice. The person taking the order was clear and courteous. The person serving the food was all smiles and brightened up my day. So why not? It’s much better than a lot of places which feel like folks there hate working there and just shove your food at you or grumble your order. So kudos McDonalds in Milpitas. You have done a great job.

Ice Cream machine is always broken and run out of coke zero. Come on man. Management do your job!

The customer service has improved a lot, but the graveyard drive-​thru will mess up your order 40% of the time, whether it’s not getting your order right or not giving you everything you ordered. You don’t get compensated for them messing up, so I suggest you check that everything is there, even though it is not your job as a trusting customer. Great attitudes and the food got better, but it honestly doesn’t make up for their careless service.

This is like the in n out of McDonald’s. Whether it’s the drive thru or dining in. It’s always full. Orders take a bit longer then any other fast food joint.

Dried up 20 piece Mc Nuggets hard and chewy + hard fries. Mr. Store Manager, please step up your quality control. Throw the crap OUT if it sits too long! I DO NOT enjoy wasting money on hard ass Mc Nuggets and dried up fries!!! Do you??? Don’t blame the economy for the poor revenue or competition to your better half. It’s your negligence, not watching how your employees are making the food and letting it sit! Listen to me very carefully. I know what I’m talking about…

Night and day difference!!! Drive through is now accurate. Everyone that greets you is genuinely nice. After a long hiatus, I will be coming here again!

Oh my God. What McDonald’s from hell is this. I went thru the drive thru and ordered lunch. They didn’t have my order ready when I got to the window so they had me get out of line & park until it was ready. They had me park in a spot that said reserved which tells me this happens often. Not a good sign! It wasn’t a complicated order so I don’t understand why it took so long. I had to park & wait while cars that came after me got their order and drove off into the sunset. Never had an experience like this at any other McDonald’s before!

This McDonalds and poorly run and really really sucks. Never gets orders right.
Below are incidents that occurred during recent visits going through the drive-​thru.
1) Got 20 piece chicken nuggets with hot mustard and sweet and sour sauce.
When picking up my order, I asked to make sure there was sauce with the nuggets. He answered «YES» Got home, no sauce. Just ALOT of ketchup. About 15 packets. I assume McDonald’s wants use ketchup on our nuggets now.
2) Got big breakfast with hot cakes. When I got to my destination and started eating my breakfast, there were no utensils with my breakfast. Had to eat breakfast with my hands.
Word to the wise. Spend a minute or two to look through your drive thru order to make sure it correct before leaving. there might be 5 – 10 cars behind you but this McDonalds always gets drive thru orders wrong.
Also, the reason I didn’t want into the counter to place and pick up my order, the inside is not that clean. Very dirty. I walked in once and it smelled like someone threw up. I almost threw up.
I complained a few times to
about this restaurant but it fell on deaf ears.

Yet another review for this garbage ass fast food chain. Same location different day. So my boyfriend bought a bacon clubhouse burger today and after he ate it his stomach felt queasy. He’s been having the squirts all day and throwing up. He’s in bed now with the chills and feels weak.
Apologizing in advance for what I’m about to say right now. He said in his throw up he saw the bun and what he described as grease.
I bet they didn’t cook the bacon properly, or they haven’t cleaned their equipment in a while. I would saw raw meat touching maybe the lettuce or something, but doesn’t mcds have frozen parties they microwave…

«Open for breakfast at midnight» the grill isn’t turned on so we can’t make any of the breakfast food…
Okay so how have you been making dinner food then? Without a grill?
I asked for ice cream before, they were okay. Then they just tell me after waiting for 10 minutes behind a line of cars «our ice cream machine turns off at 11» why… Why… Would you do this… Why…

It used to be good at once. Today however, their
Vanilla shake machine was down. Almost post midnight they have stopped service Filet-​O-​Fish.
To our shock, we found a big fly in our fries (Drive thru order) today. This is the last time ever I’ll go
to this McDonalds.
Serving flies in meals is inexcusable!!!

Poor service. People are not motivated neither educated. Ice-​tea was 99% ice with no tea. My last meal was the wrong one. Had to go back. Got an other one without any sorry. The real meal was less in value. Never payed out the difference. This place needs new management.

If I could give this a zero I would!!! Drive thru is horrible; never gets better! Why is it that they think it is acceptable to hand your drink over with soda all over the cup??? To say the least, they do not secure the lid so it spills anyway???
I should have known when I haven’t been to McDonald’s in months to continue to stay away! Definitely will not be returning… ever!

I’ve come to this location a few times now and every time I go through the drive-​thru the employees are always so nice! Plus when I order here I noticed the prices are much cheaper than San Jose which probably has to do with the tax rate. Great location!