LBC

It’s been a year now that I’ve been going here to send money to my mom in the PH. Been lucky that I didn’t encounter to any complications ever. Sometimes there would be a line but that doesn’t bother me seeing the agents work on each customer fast and smooth. I always go there before or after lunch time. :)

This place is horrible do not go here! The sales associate Dandy/​Randy is unprofessional and he does not know what he’s doing. The service is slow and they say they will call you back. However, they never pick up their phones. So what did I do? I came in person and told them to answer their phones and stop being lazy.
Just a little heads up, In order for your relatives in the Philippines to receive their money they have two options to pick from. (1) To have the remittance funds personally delivered to their home by a LBC personnel (2) Go to a LBC location and retrieve the money themselves. I chose to have my brother pick up the funds himself by presenting a govt. ID at the LBC location in Vigan City, Ilocos Sur, Philippines.
3 weeks later and my brother still was not able to retrieve the money I sent to him. Therefore, I came to the Milpitas LBC location and tried to find out what happened.
Turns out that they messed up the delivery option and had somebody stop by my brother’s house to drop off the money. Why would they do that if i SPECIFICALLY ordered the money to be picked up by my brother himself.
On another note, I lost my yellow slip that contained the MTCM number but I had a hard copy of the white receipt with my transaction number and debit card’s last 4 numbers on it as well… They wouldnt retrieve the MTCM number for me even if I had my hard copy receipt that contained all the information.
So my mother came in person and tried to verify everything and they said they would have the money available after lunch on 7/20/2015…once we left, my mom received a call from Dandy/​Randy and he said they money wouldnt be available for my brother until Thursday 7÷23÷2015. WHAT KIND OF BULLSHIT IS THAT!!! FIRST YOU SAID IT WOULD BE AVAILABLE ON 7÷20÷15 BY NOON OR AFTER NOON AND NOW ITS 2 DAYS AFTER???
I support small businesses but this LBC branch needs to be shut down. Theres other businesses out there such as Star Cargo which is located on Landess Ave, San Jose.
Dandy/​Randy or whatever his name is will be reported to the State Bureau along with his coworker. I am highly disappointed with their quality of poor service. I have been a loyal LBC customer since their Santa Clara location was still in business, but after today they lost me as a client. From now on I will be sending money to the Philippines through Western Union, Paypal, or VenMO.

Such bullshit service. ANSWER YOUR PHONE!!! ANSWER YOUR PHONE!!! ANSWER YOUR PHONE!!! You want us to call you back but you can’t even answer your phone? What kind of courtesy is that?!? This is so bad for your business. SOOOO BAAAD. If there were No Stars, I’d choose that.

Been using this branch for a long time and the same problem every time I call. Please, answer the phone!!! Says you are open from 9am-​6pm. I have called numerous times! If the phone is not busy then no one answers. OMG! It pisses me off and i’m sure a lot of people and you gonna lose customers if you treat us this way.

I don’t understand what kind of business does not have a voice message set up. In addition to that, no one answers the phone. I called 17 times, yes you saw that right…17 times before someone picked it up. The woman on the other end said she just got in at 10 AM. Now a week later, and my package is supposed to be picked up between 11 AM and 2 PM, and no one’s arrived. And guess what… no one’s answering the phone from 1:30 PM to 2 PM. Now I’m the one who will be late to return to work at 2:30 PM. I’m sure they think its okay to mess up people’s schedules but when I lose time from work, it means I lose salary too. Maybe LBC should remit the lost salary of their customers who spend time dialing and waiting for their phones to be answered, and for the time lost waiting for the pick up van that arrives two hours after their scheduled time.

I sent a balikbayan box for my mother while she was still here in the U.S. However, up to this moment no news yet regarding the box… and it’s been two months already… and unfortunately she is now presently in the Philippines waiting anxiously for her box… this is terrible… and after reading some of the reviews, I’m afraid that the box might not be delivered…

I dont know if the people working here know how to answer a business phone or just being lazy. Been calling for 2 days to ask for the status of my package which is super delayed considering it’s via plane. Til this writing no one answers the damn phone. Just about now while writing this i decided to call the stockton branch and finally someone picked up and i explained what is gping on but said he cannot help me track my package because he is very busy tending to customers in the office. The lamest and most unprofessional excuse i was ever told. Really??? From milpitas to stockton branch none can help? Close shop if you cannot keep up with your clients. And i hope Soon there will be none. All of the staff from this branch or from the other are supposed to stay home and should not work because to me, it is clear all they want is get paid for doing nothing. Never again will i use their service. Calling the management/​owner of this courier service! I would give this place not even one star if only i could!

Over the years I’ve sent numerous packages to my family and all have arrived without issue. Everyone here is professional, courteous and friendly.
I’ve even purchased airline tickets from LBC. No issues and cheaper than the online prices I’ve seen.
Recently we went in to donate a plethora of clothes for the recent typhoon relief efforts. We still received the same service I’ve grown accustomed to from LBC.
See you on my next balikbayan box.

First time for me sending a box to the Philippines and my 21×21×21 box cost $ 60, which to me is cheap compared to what I was quoted at some other place back in 2009.
The people were nice and I thought the process of bringing my box in was easy. I also like the fact that they are shipping all boxes to the Haiyan Typhoon relief for free. Kudos to them!

my package arrived at my friend’s house in the said schedule.
despite of the fact that it’s far from where I live, the employees are approachable.

I filed a complaint (Milpitas Branch) after they failed to fulfill their promise to deliver my package on time. The complaint was filed in January 2013. I call almost every 2 weeks toa sk about the status of the case. They keep saying they would call me back but never did. It’s been almost 4 months and I still haven’t gotten any response from them. Just shows how inefficient and bad their customer service is. I will never use them again.

My package has not arrived as of today. It was supposed to arrived last Aug 29 but got delayed and when I asked them for a reason they cant give me one. We even dropped off my friends box to their location in milpitas. My hunch is the container that the boxes get loaded into wasn’t full enough so they got delayed in sending out the boxes. seeing as the companys reputation has been ruined when their lbc bank branches out of no where closed down in the Philippines who would give them a second chance to give them businesses in other areas. Take your shipping needs elsewhere like to forex cargo. My friend’s have never had problems shipping a balikbayan box with them and arrives in time!

I year ago, I sent a box going to PI. They scheduled for pick up from 1pm to 3pm, but somehow maybe on that day, they are very busy and managed to get in my place at 6pm. To me, it was fine. Luckily, I did not have to leave the house. But, never again I would like to used their service. I happened to try Forex Cargo to see if they have a better service and as a matter of fact they do. They got to my place as they promised and even gave me a call that they are on their way.
A week ago, my mom sent some boxes going to PI. Again, they scheduled her for pick up at 3pm to 5pm but they arrived in my mom’s place at 720pm. It’s so annoying!!! we called the office at 5pm to ask if they are really going to pick up our boxes. They said yes, someone is coming. Which is they did, at 720pm lol…
My question is… it makes me wonder why they can managed to have a good commercial on the Pilipino Chanel promoting how good their service is… but in reality they suck!!!

We unexpectedly needed to find the nearest LBC to Mountain View, CA. We definitely lucked out in finding this location. Cons: no one answers the phone when you call. When you do call and no one answers there is no answering machine that tells you their hours of operation. Pros: No waiting in long lines, helpful employees, and very quick processing of service!

This LBC branch wasn’t as close to our old, now closed, LBC branch in Santa Clara, but this location is still great, especially compared to their Tully Branch (no offense to the staff there). We went there on a Saturday afternoon, and there was no traffic, no congestion. Parking was abundant, both on the office’s own lot, as well as on the adjacent mini-​strip malls.
I checked this place’s Unilocal reviews, and a common refrain was the seeming lack of warmth on the part of the clerks and receptionists. While I do concur with this observation, I must point out that they were pretty darn efficient. Shipping forms and replacement boxes were provided as part of a well practiced routine. You’ll be in and out in no time.

Their service is not good. Last Christmas season, they advertised that all boxes received before Nov 18, 2008 our box would be delivered before Christmas. We brought our box personally to their office on Nov 15 and was advised that the box arrived in Manila on Dec 12. After numerous follow ups and phone call tracking the location of the box, we were told numerous times that our box would be delivered before Christmas. But of course, they failed! And one phone conversation from Mr. Rod Gonzales from Manila office revealed that they issued an internal memo to all LBC offices here in the US stating that ONLY all boxes shipped by November 8 would be delivered before Christmas. In short, they have false advertisement and false promises!