Jade Galore

Debbie was the best very knowledgeable about the Rolex she was selling me ! Definitely will buy from her again !

I love my watch that I purchased & the service I received from Christina @ Jade Galore Milpitas. She is a very sweet woman that helped me pick a watch for myself. I was nervous when I first walked in as I did not think I would buy it but after speaking with Christina, she went over the pros/​cons of buying with an authorized dealer/​online (even if it wasn’t with her) As surprisingly there was no pressure at all during the time I was there. I believed I made the right choice as I didn’t want to risk purchasing it somewhere else and receiving not what I paid for. The rule of thumb in life, you get what you pay for. In the end, I’m very happy I purchased my new watch from Jade as they are listed on Rolex’s website as being an authorized dealer. The last thing you would want is to fork over good money and receiving a replica product.
If you’re looking for a nice watch, please take the time to schedule an appointment with Christina as she’ll make sure you’re very welcome in the store.

Extremely unprofessional talking non stop staff, did not buy anything and never will. Order takes 4 weeks.

Karen was the star!!! She was very kind to my family! Great salesperson!!! Had a great experience while my hubby and son were there.

the sales women are nice and they have a good selection but i felt they are overpriced.

make sure to ask if the brand name items are authentic. I almost bought a cartier bracelet, which looked a little yellow to me. when i said i’m comparing prices online (my phone), they had to confess that it is not an authentic Cartier!!!

If I can give 10 stars I would! James and his staff here at Jade Galore is second to none. Just trust me. if you are in the market for rings, watches, bracelets, earrings, necklaces or just want to browse and not get hassled, this is the place for you. I’ve been going here since 2004! The service has not only been great, it’s actually improved. Shop around but make sure your last stop is here.

If you have to buy watches from this place, make sure you think about every situation, and ask them to write it down, before you pay, such as need link adjustment, especially need extra links, as they may charge you $$ for each link.

My mom and I have shopped at both the Cupertino store and the Milpitas store. They have good selection of jewelry and watches. However… We bought two watches there over the course of 12 years and both had something wrong!
The first was a women’s Cartier Tank. That watch’s date viewer stopped working about a year after purchase. When I brought it back, they wound it up and said, «here». They said I would have to send it to Europe to get fixed so I ended up not doing it and figured I would just live with it. A broken date viewer.
Then 2.5 years ago, we bought a women’s Rosegold Datejust. Beautiful watch. However, it was fast. Rolex timepiece? Anyway, I figured I would live with that too but now, 2.5 years later, the watch is not working… It was 30 minutes slow after only a few hours. A $ 15K watch… Really?
So is it coincidence that both my supposedly «good» watches purchased by Jade Galore has some issues with it? I am going down to their shop this week to see what they will do… I will update my post based on the service I will receive.

Special thanks to Christina! I had a really bad experience at the Cupertino site for being over charged for 18k yellow gold jade bail which I was told it was 24k. When we couldn’t find anybody at Cupertino, we by accident called Milpitas site. The store manager Christina at Milpitas was really nice and helpful. She is extremely follow up… after couple weeks when she could get a hold of her manager, she gave me $ 80 refund. I won’t go to Cupertino site again, but I will go back to Milpitas Jade Galore.

This place is really as good as it gets! Not only was I blown away by the final product, they were so helpful and met every expectation I had (and I am hard to please! lol)… Just wanted to give a special thanks to Christina who was extremely knowledgeable when it came to diamonds, and assisted me in every step of the way towards creating my new setting.
I am absolutely in love with the custom engagement ring setting! Not only did Christina help to expedite my ring, she was so professional and helpful throughout the entire process from start to finish.
Do not waste your time and go to other places! They truly do exceptional work, are honest, helpful and offer super competitive prices… Thank you again Jade Galore for my beautiful setting… I will definitely be back for more =)

Walking into jewelry stores sometimes gives me an uncomfortable feeling, especially after my experience with Davidson and Licht at Valley Fair (see review). But Jade Galore in Milpitas was different.
I purchased a watch here for my husbands 40^th birthday in May. I knew what I wanted and had done research on pricing. Jackie helped me with my questions and gave me the best price on the Rolex. It’s sometimes hard for me to hand over my credit card for such a large amount but this was easy. I felt good because Jackie gave me great service and was patient with me. I was offered green tea while waiting for my receipt and she also offered to clean my diamond earrings and have the Rolex engraved with a special message, all gratis.
Since then, we’ve been back to purchase a gold chain for our son, from Christine and Jackie and they were helpful once again.

I purchased my Rolex from here on my coworker’s recommendation. Mona the sales manager is very helpful. I’d recommend to all.

My pave stones on my ring fell out. =(I get really sad when this happens, and i happen to remember the Jade Galore commercial, and thought «let’s just try them out»
Jewelry selection: LOTS of men’s wedding band choices, jades, watches, and of course womens engagement ring settings.
service: James and Christina are ABSOLUTELY AMAZING! They are so helpful in making sure you love your ring again! I didn’t even buy my ring from here! Where you bought the ring is irrelevant, they are in the business to make sure you continue to cherish your jewelry. James and Christina are soooo sweet and knowledgeable of their gems!
ambiance: a high end Asian jewelry store, and i say that in the nicest way possible! Asian jewelry stores seem a bit blah and pushy, but their place reminded me of Davidson and Licht.
Thank you so much Jade Galore! Definitely coming back!

Great store!
I got my wedding ring here. When I have had a need to get it and my Omega Seamaster watch polished, they do it for free anytime.
James was the one that helped me in the past, although I have not seen him in a while.
Excellent selection of fine jewelry at great prices.

I could not decide between 3 or 4 stars and you will see why. 1. I adore my ring, it’s magnificent. I had to get it re sized, and they did it for free. Closer to our wedding date I needed to go back in to purchase a new band and wedding band set. I was surprised at how much more it cost and I hoped they would give a good deal, which they did. Debby helped us, and she was very nice and knowledgeable. 2. Once I was all settled, it was time for my fiancé to pick his ring. We didn’t have a lot of time, but they promised that the ring would make it in time for our wedding. The ring he wanted was tungsten, so it needed to be custom made. Long story short, I got a call after we paid A LOT of money (about 1 week later) that the machine that makes the rings broke and it would not be ready for our wedding day! I was so upset because out priest was going to bless our rings in the ceremony. They had us go in (a 45 min drive just to get there) and pick a ring to «borrow.» It was a huge hassle and unwarranted stress the week of the wedding, but there was nothing else we could do. Once we got back from our honeymoon, we returned the loner and got my husband’s ring, which was beautiful. However, now I need to go see the priest to get them blessed (again) and have my photographer retake pictures of our actual rings. So the jewelry is very nice and well made, but I was very disappointed with the lack of communication. I will still go there and do business with them because they do great work.

I bought my Omega Seamaster GMT from them about a year ago and I was satisfied with my purchase experience. I also went to CH (on the other side of the plaza) but they treated me like I didn’t have the dough, so I was out of there in no time.
I think it was Irene who helped me out and everything went smooth. I’ll go back there if I want another Omega or Rolex.

Jade Galore, what can I say. No longer do I shop there… the last time we were there, one of the gals yelled and screamed at me, luckily my man was outside and didn’t hear it… Her name was Monica or Mona, what a rude ass girl… let me tell you what happened…
Besides being their customer, I introduced many people to that store, I would even drive the 45 min to get them there…
At one time I was gonna purchase a nice watch, very expensive one, and put a deposit down of 4 grand, when times were tough I told them that I could no longer afford to buy it and they credited 2 grand to one card, and the remaining 2 grand went to a store credit. The store credit didn’t have an expiration date on it. When I did attempt to use it, I would call and let her know, she must be some owner or manager there. Whatever, anyways, by the time my finances got back in shape, I went there to buy something just so I could say hi and to get rid of that credit…
We looked at a watch, normally 10% is given to repeat customers in the watch field and I asked for an extra discount… She went off the bandwagon, everyone in the damn store started looking at me, I felt so embarassed, telling me that credits only have one year and this and that, couldn’t believe I was spending money there, I said screw this, use my 2 grand credit, paid an extra 8 grand and left that damn place… after all I have nothing against Rolex… lol Now I go straight to Alan Man’s for diamonds and for watches, I go to Shreve’s on Post, better discounts… after all, isn’t that what a woman looks for…
Told everyone I know, now there’s Unilocal,it is even better, she never even apologized and the store sure has my phone number… RUDE IS ALL I CAN SAY!!!

Over the years, we’ve shopped here quite often and I got some sparklies from them. My mother had her engagement ring reset here and I had a gorgeous loose diamond set into a nice necklace. The service here is superb and like other reviewers said, the loose stuff can be negotiated but the ones that are branded have a more stringent price. Ask for Linda… she’s awesome. Great service and I’ve always had my jewelry cleaned here. Their in house designs are gorgeous often emphasizing and setting the stones in new and creative ways. When my mom lost a few diamonds on her pave ring, they replaced them free of charge!
#871

I love jewelery, like a half Asian Elizabeth Taylor, that I am!
If you have the same hankerings for bling, you will love this store.
In addition to the high end stuff, you can buy reasonable priced gold pendants (18K gold, stuff you can’t find at an American place) (shinier!).
Great pearl selection too. Love this place!!!