Golden State Moving and Storage

Move from Berkeley to Austin… Plus side, they showed up when they were supposed to at our Storage Unit — seems like the plan changed constantly, one truck or two, big truck or small and four guys or five guys. They ultimately showed up with two 26′ trucks and four guys. Took nearly 9 hours to load two 8×10 storage units and a house that had only furniture for staging. They packed everything really well.
After they packed it, they explained they would be unloading the trucks and loading it on a 55′ truck and heading to Texas with it. AND said this was a very, very large load and asked if I wanted to lock in the price now or take my chances with weighing the truck. They said it was much more stuff than their original estimate. Well I of course locked in the price.
THEN…
They called a couple days later and said my stuff would be here on ⁹⁄₂₄ — it actually arrived on 9/​25, but the timing really didn’t matter to us. They assured me the unload would take a fraction of the time of the loading. It did not.
Here’s the part that was very disturbing to me. They showed up with ONE 26′ truck with ALL our stuff — How can that be? My load that was going to nearly FILL a y 55′ truck that was going to outweigh all of their estimates now fit in a 26′ truck? AND they sent only TWO guys to unload the truck! It took ANOTHER 9 hours. They started with our storage unit and then came to our our house, but stuff that should have been put in storage couldn’t go back after they unpacked it at our house, because the storage unit closed so now it is our problem to get it back there.
I feel that I probably WAY over paid for the service AND once they locked in our price and stuff left California, Golden State really didn’t give a crap — and just let us suffer with an exhausted two man crew.

****AVOID THIS COMPANY AT ALL COSTS****SHADY PPL
I do NOT recommend this company. Even if they give you a great price don’t do it… even if they offered to move you for free… do NOT do it… pay the extra money and go with someone that has great reviews (notice im the first to add review here and they been around how long???). I had items stolen from me and I contacted the company and [in email] Burt states «no one stole your stuff!» REALLY? WTF DUDE. i watched them pack each item. Funny thing is when it reached my destination my items were packed differently.
–Cons
Stolen items
Damaged items
The movers when through my drawers and stole
Late on Delivery
Make threats that they won’t deliver your items because they forget to give you CC auth form and blame you.
LIES LIES LIES
David promised to have my items at my destination within a timeframe he gave me, they missed it by 4 days.
Very unprofessional in email and phone.
Sweet talkers at the beginning
No discount for them being late.
–Pros
I wish I had one to provide

This is part two of dealings with Golden State Movers. I gave them six weeks notice for delivery with a firm address. Two days before delivery I was told that the furniture would be two days late and that «by law» they could be as late as five days. When it still had not arrived I was now told that «by law» it could as much as fifteen days late. It arrived nine days late! Then the driver told me I had to pay in cash or nothing would be unloaded.(They took credit card when they picked up furniture) Fortunately the bank was open. We stayed in a Hotel at our expence. They lost an expensive vacuum cleaner and later reimbursed me $ 124 for it. There were other things missing and some damage but chose to not challenge them. Now I receive a call from them asking me delete my first Unilocal review as it was not good! Sorry, the truth is the truth!

I contacted Golden State and received an estimate to move from my small one bedroom apartment to my new house about 170 miles away. When the movers arrived, their supervisor commented that I had lots of boxes. (remember, it’s a small one bedroom apartment). I told him I used all small boxes because I’m a single older woman and can’t lift heavy boxes. After all my stuff was loaded into the truck, I was given the final price, which was almost double the estimate. At that point, there wasn’t much I could do since my things were loaded already. I complained about the huge cost increase and was told that I would be getting an express delivery. The supervisor (I think his name was Ben) encouraged me to leave immediately and they would meet me at my destination. I told him I had to clean the apartment and he said they would have lunch and leave in one hour. I did a very quick cleaning job, got on the freeway and was halfway to the destination when I got a call from the dispatcher that the truck’s engine light had come on and they would have to have it checked out before they could deliver my things. I ended up having to sleep on the floor in the new place for several days (I hadn’t brought any clothes because they said I was getting «express delivery»). This was on a Wednesday and on Friday the dispatcher called to say they would deliver on Sunday. I left a message saying that I seriously doubted they would deliver on Super Bowl Sunday and they finally showed up Saturday night. I don’t know where my belongings were all that time. I gave one star because the movers themselves worked hard and did a good job. I do not recommend this company.