Enterprise Rent-A-Car

I see Enterprise in Milpitas on Main St. Only has 3 stars! Well I’m gonna give you 5!
I want to give a big thanks to DANNY who picked me up and even opened the door for me. Very easy to talk to and is «easy on the eyes». I THINK YOU GUYS SHOULD COME WORK WHERE I DO!
Then there was Khansa who answers the phone and gets your info and sets you up PRONTO! Very nice and even better in person. Has a real quick whit! And she keeps those guys in line! Fine job Khansa!
Then we have Albert! Hey! hey! He keeps those cars clean clean like a shiny machine! He’s a cutie and drove me back.
The whole transaction was very fast– I was in and out in a matter of 5 min. top! Thank you all! And– can’t forget KYLE ANDERSON who is the brains behind the SCENES. He sits at his desk with NO COMMENT! HOPEFUL TO REMAIN TOP GUN!

The car we rented has the real battery issue.
The engine did not start if we parked it more than an hour and there were no head light or anything was on when we parked it.
We had to call twice to roadside service for a jumpstart and then we decided to return it in airport location.
The pathetic part is, the lady manager in the office is so arrogant.
She never believed us, she said we are at fault and we switched on head light that drained the battery.
When we return the car, we had ¼ tank more than when we rented it, she did not honor that.
I used to rent from Enterprise Kerley Drive, their customer service is way better than this location.
If it was Danny, I’m sure our experience would have been better.
We would never prefer Enterprise again because of the way we were treated!

Thank you Kansha (sp?) for your excellent service during a terrible time for me. On Saturday, 12÷12÷15 I woke up to discover that my truck that was parked in the street in front of my home was totaled. Luckily my neighbors had the driver responsible wait for the police to arrive. I needed a vehicle right away because I was on my way out the door to pick up my daughter who was away for school. No vehicle meant I could not pick her up in Grass Valley for Christmas.
Although the other driver was at fault and should pick up the tab for the rental, his Allstate Insurance Carrier was reluctant to cover the expense because they claimed that they had not heard from their customer. That meant I had to pay for the rental out of my own pocket.
Kansha arranged for me to be picked up from my home and brought to the Milpitas Enterprise office, and got me in a car at a price I could afford. Because of vehicle shortage I was upgraded to a nice SUV without extra cost. We anticipated that eventually the Insurance Company would pick up the tab & reimburse me. As it is, I have been in the hole financially for awhile, so, having extra money for such unexpected expenses is a hardship.
Kansha arranged for me to pay for a few days only that I could manage paying. My payday was on that Tuesday the 15^th of December, if I needed to extend the use of the vehicle I would have money in my bank account to cover it. Although, I had hoped the insurance would kick in by then.
Surprisingly, the other driver still had not contacted his Insurance to report the accident which meant I had to continue paying for the rental out of my own pocket.
Kansha kept checking and re-​checking with the Insurance Carrier to see if they were going to provide a reservation number to cover my rental. I had actually gave up dealing with them thinking the other driver was not going to ever call his Insurance agent. In addition, it was hard to make the lengthy calls to Allstate when I was at work during the day. However, Kansha had gotten through & discovered that the Agency was ready to pick up the tab and automatically extend the use of the rental. I do not believe the Insurance company would not have contacted me or the rental company on their own, despite realizing their driver was responsible. I think this because this particular driver had crashed into (3) other cars before reaching my truck. My neighbors still were paying for their rentals out of their pockets at the time Kansha had initiated a call to the agent to find out the status of deciding whether or not they would pay for my rental. Kansha saved me time and the stress of dealing with the other party’s insurance by initiating the call for me.
On a side note: Allstate was able to drag their feet because SJPD did not take a report per se’ they left a 4×9″ card with an Incident number on it. However, SJPD said that they did not have to make a report since information was exchanged between parties involved and the wreck was just considered property damage. No Physical Report and No response from their client meant they could claim it did not happen until there was proof otherwise. There would have been a report since the other driver had been drinking unfortunately, the other driver passed his breathalyzer by one point. It actually registered .0799 (The police took an hour to respond to the scene and the other driver had time to sober slightly enough to pass his test) The driver even high-​fived his friends upon passing the test. No skid marks on pavement, and it was apparent the other driver tried to drive away but, was not able to due to his car unable to move further & neighbors coming out the door to i.d. him. It;s been a difficult process but, Kansha at least made it a little easier by making the rental process a smooth transition.

Very good response for the customer and quick and superb service and Danny is an awesome and helpful associate

Had to book very last minute. Danny was the rental associate. He was patient with us and our many questions. Personable and very helpful. Got us checked in quickly and showed us our car. Went through all the Paperwork and we were on our way. THANK U DANNY!!!

The Branch Manager Khansa is awesome !!! She is always caring, bright, friendly, patient to me. I’ve been renting the car from her over 6 month, I would love to recommend her to everyone !!!

Renting car was so easy and delightful with Enterprise. I just booked online and took car I wanted and returned back. Totally hassle free and very professional. This was my first transaction with Enterprise and the Milpitas office has been very helpful.
Whole staff was polite and friendly, I would like to recommend one person in particular — My Kyle.
Keep it up guys!

This is for the rental that I had a month ago. Upon entering the office, I was serviced by a lady named Serena (not sure if I got her name right). She hard sold me on the collision insurance, saying that my car’s collision didn’t necessarily transfer to a rental car (which is not true of insurance policies nowadays) and said that even a tiny ding would cause me to pay. When I firmly stated that I didn’t want it, she said «so you want to pay $ 500 instead of $ 18?» Obviously, a lot of scare tactics to scare people into buying the daily insurance.
Then she disappeared. She didn’t even transfer me to anybody until my car was done preparing and her coworker, Danny, had to pick up the paperwork.
One more thing, I made an online reservation and deliberately came in late to give them time to prep the car. When I came, the car was not yet ready. I had to sit and wait for it to be washed and vacuumed.
Danny seemed to be nice and more hard working than Serena. I drove off in the rental car. By the time I reached home, I got a voicemail saying that my car had been recalled and I had to drive the car back to get another one. What? I don’t understand if the staff is there to work or what because it didn’t look like they did any due diligence. Why did they send me off on a recalled car without checking or doing anything before giving it to me? If I had gotten into an accident because of the recalled part, they would have been in big trouble.
One week later, I came back to return the car. Again, Serena took the key from me and disappeared, causing Danny to pick up the work. At least, the return process was painless.
All in all, Danny’s service somewhat made up for his coworker’s rude demeanor. However, the recall experience totally killed my impression. Will not come to this shop again.

I had few things to tell about:
1. The new lady manager is very talkative, talks unnecessary things. Rather talking to the point.
2. This happens a lot you book for compact car and when you go they don’t have that and with a $ 5 or $ 10 upgrades they try to convince you to book an another more luxury vehicle, if they always don’t have that vehicle why can’t they just decline the request straight away online. it will save people’s time rather than arguing there and feeling helpless, and try to listen there clever and clingy tactics.
3. I tried to book the vehicle declining the Damage Waiver and other stuffs she and her fellow buddy try to start fighting like whether take it or seems like reading there faces in there cloudy minds they are telling take it or get lost. I was thinking and feel like if without the accident this much to listen what will happen if I actually met with an accident, that manger lady she gonna kill me Jesus lol. Finally instead of fighting with this manager «lady», I politely decline there offer and book the rental for the weekend from SJC Airport.
4. Another point if you ask for a ride back she gonna make faces and will make you to sit for atleast 30 mins, to realise you «Hey Buddy No ride is free in this world»
To my personal opinion the previous manager Mark is very polite and humble and more business oriented rather than this lady. I will give her zero stars to her collection for work and humbleness.
5. They will ask on the day of returning the vehicle, how was your experience with us instead i can say today «pathetic…»
6. sometimes to gain the business you have to be more humble and polite rather then in a fighting mode take the Damage waiver, personal accidental insurance, road side assistance and supplementary liability protection else you are screwed dude we don’t bother your card can carry the damage waiver or not you have to buy ours else get lost. I am bringing business to Enterprise Blah Blah.
I am giving zero stars and had a pathetic experience and would recommend people not to go to this special place, if you wanna screw yourself and your money because whatever you book online she will never have that vehicle and you will feel helpess there.
Though choice is yours people.

Rent here if you want to be lied to and waste your time. I made a reservation for a minivan at 5PM. I called at 4PM to ask if they allow overnight drop off. A gentleman pulled up my reservation and confirmed that they have a minivan waiting for me. I confirmed that I will be picking it up after 5 and before they close at 6.
I got there at 5:30, waited for around 10 – 15 mins and a lady at the front desk told me that they don’t have my car and because I am «more than an hour late». I told her it is 5:45, she said «well we only allow 30 minutes for you to pick up the car», and started to proceed to help the next customer in line without providing a solution.
I walked out, she called me back and said that they now have a minivan available. That’s when thing starts to be even more frustrating! She said that she will only rent that vehicle to me if I tell her the exact time I am returning the following day. I asked if I can return anytime before 5PM which if I am paying for a 1 day rental I should be allowed to do so. She said she needs me to give her an exact time. I said «what about 1PM». Obviously it wasn’t the answer she was looking for. She said «I need the car back by 8AM».
At this point I am like WTF? Why can’t you tell me that in the first place that the van is reserved by someone else for 8AM the next day? Instead of wasting my time? By this time, it has pass 6PM, I’m out of time and no car available. By the way, whatever happened to my reservation?
Who hired this Mickey Mouse?

Very disappointed. Needed a vehicle for 5 adults. Salesman told me SUV would fit the bill; it did not. Three in rear seat were very uncomfortable. Also, women wearing skirts flashed the world while entering the vehicle. Not good Enterprise. Probably will do business again, but unlikely to believe anything your staff says.

Poor customer service and communication. Pretty sure I got overcharged and the lady insisted that I had misunderstood $ 86 extra.

Fast service and excellent customer care. Thank you Sherelle!

Super fast service and excellent customer relations. Marc was extremely helpful and super nice! Car was a bit dirty inside but I would deal with that for fast and good customer service.

Needed to rent a car to head down to the Magic Kingdom for a week. A quick reservation on Costco Travel website and got a pretty good deal for a full size car. A day before the set date, I received a call from Justin to confirm my reservation. At the same time I made an arrangement for a pick-​up ride service to the rental agency. Looking good so far.
On the day of, I waited for the driver to show. I was told there was construction going on around the area so there will be delay in picking me up. At 15 minutes before closing (Enterprise closes at Noon on Saturdays), still no driver. I called the agency and Justin apologized for the delay and told me not to worry as he would be here to make sure I get a car that day. Phew!
When I arrived at the counter, Justin was there to greet me and apologized for the late pick up time and he would have me out of there in no time. He gave me a choice of cars to chose — a Dodge Charger or a Volvo XC60 (with about 1600 miles on the odometer); this was an upgrade to a premium category at no additional charge. I needed something comfortable for the long haul for the family so I oped for the Volvo. The car drove like a dream. And, on top of that, Justin threw in an additional 10% off discount for my patience. Now, that’s customer service!
He then handed me off to Baby (yes, that’s her real name) and she walked me through the car inspection for any pre-​existing damage; we also discussed about the collision damage protection, which I declined as I’m already covered under my auto insurance; although I must admit I did enjoy our tit-​for-​tat with Baby on primary coverage versus secondary coverage on insurance.
Returning the vehicle was quick and painless. Branch manager Marc checked me in, printed out my copy of the rental receipt and asked how was my entire experience with Enterprise. I told him the next time I need to rent a car, I”ll be coming back to Enterprise at So. Main!
Thank you, guys! I really do appreciate the level of service you had provided me for my road trip to see Mickey!

2^nd time here all I have to say is great service and good cars to rent. No hassle no bs upgrades and welling to work with what you got.

I went to this place to rent a car for my trip to la. They had great service and the prices were pretty good for the weekly rate. The process for reserving a car was very easy and the process the day of was fast and quick. I was surprised at how little paper work and how quick I was able to get on the road. Checking out the car took a total of 15 minutes from the time I walked in to finish paper work to checking out dents on the Car and contemplating insurance :)
I got a Midsize sedan and it was in very good condition. It was a Chevy Malibu– the car ran good on gas and it got us to our destination safely! I brought it back in mint condition and there were no issues.
Overall, this was a very pleasant rental car process. I have no complaints!

Got picked up before rental and also dropped off after rental without a hitch.
Service was pretty quick… I think i only waited about 6 – 8 mins each time.
The ppl that were workin there were pretty chill/​friendly.
Only gripe was that I wanted a sedan and I ended up getting like a mini/​smaller class of SUV instead. The guy said I could come back the next day and switch it out if I didnt like it but I ended up growin fond of it so i jus kept it for 3 weeks.
Overall service was quick and reliable.

Brian is super friendly, he’s very courteous on the phone and genuine in person. I needed a rental car during a weekday where I had to head back to work and he responded to my request promptly. When we returned our rental car he was able to waive the sales tax as a courtesy. (Our insurance should have taken care of the rental car charges but apparently sales tax are not included)
Overall, Brian was very professional and it is a plus they’re located right next to our fav auto-​body shop in Milpitas.
Thanks Enterprise!

About 80% of my rental car experiences have been horrible. Something always goes wrong, they charge me unfairly upon returning the car, or it takes forever to go through the actual process of renting.
That was until I called this Enterprise and reached Mark, who was amazing, professional and efficient.
My boss had gotten into a fender bender, and picked up a rental car at Hertz. They gave him a tiny 3-​cylinder car that he was going to drive for 3 weeks. I called Enterprise, spoke to Mark and explained the situation, and wanted to see if they wanted our business instead. Mark gave us a better car, at a better rate, which made it an easy decision. I called Hertz back to see if they could meet or beat the price, since we already had the car with them, and they weren’t able to.
I called Mark back and told him we’d come get the car, but we didn’t have a lot of time, as my boss had to get to meetings, and had a short window for taking care of the cars. When we got there, I asked for Mark and he got us in and out of there in under 5 minutes flat!
AMAZING CUSTOMER SERVICE!!! My executive was so impressed, he only wants to rent from Enterprise going forward, even though he has Hertz Gold and Avis Advantage!
Thank you to Mark and the team at this Enterprise! They’re great at what they do!