Courtesy Auto Service

This owner Mr. Wang is such an honest guy. He charged us way less than other shops. He never suggest unnecessary repairs or replacement. This is my to-​go place for maintenance and repairs.

My wife got a referral for this auto shop and I was very pleased with the cost and service that we received. The cost and time estimate on some minor body work was much lower than other body shops I visited for quotes.
I hope I never need to get body work done again but if I ever do this is the place I’ll be coming to.

The worst auto shop I have ever seen. The shop owner is a very trick person and let you think you pay less money. But the work is so bad, you have to take your car to other auto shop to re-​fix the problem!!! End up, you have to pay much more!!! I really do not recommend this shop to anyone. Think about your safety and do not send your car to this body shop!!!

Not bad for the first time there. I just wanted my headlights changed. He originally asked for $ 20. I bargained for $ 15, and he was fine with it. He was honest in this situation because i gave him $ 20, he returned me $ 5. Makes me feel I can trust him with my car.

went here to get my timing belt and water pump done on my 98 honda accord. i first went to this other place behind the milpitas police station and was quoted ~600+. i was like, maybe i should just drive this thing til it dies. well, this place quote 450. i was a bit surprised since my friend that used to own a shop told me that he charges 500 – 550
i decided to get it done and add a oil change on top of it. the total was 485. i talk to the dude in chinese for discount on cash payment. he lowered it to 460 cash. drop off the car the next morning and came back at night to pick it up. he also washed my car as well. that was a nice touch.

I’ve been using Courtesy for about 5 years. David Tien and his staff have always been friendly to me. They’re good communicators: they call with status updates, show me what’s been fixed under the hood, etc. They also offer advice on what’s worth fixing and what’s not worth it.
They operate both mechanic and body shops. I’m only familiar with the latter. They service all makes of cars. I see mainly Japanese and German cars there. I bring my American cars there.

If I can give a place negative stars I would.
(Starts to play Fresh Prince of Bel Air Song)
Now, this is a story all about how
My wallet almost got flipped-​turned upside down
And I liked to take a minute
Just sit right there
I’ll tell you how I became wise and took my car somewhere else.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — -
Okay my route to work is mainly on Montague expressway heading towards Milpitas from Santa Clara. So one morning I noticed that my temperature gauge was extremely high and not athe middle where it normally stays. I then pulled over check my car for any leaks or busted hoses. Check the ground to see if there were any puddles or if i am out of coolant. Turns out that I was fine and that it may just be a valve or a thermostat not allowing for the coolant to circulate.
So after checking out my options I recall an auto shop just off the road a couple lights up. As I cautiously speeded through the streets trying to get to the auto shop before my car dying from over heating and making my way to Courtesy Auto.
There I was greeted by a mechanic and then by the owner, I believe his name was Kwang. I told them my car was overheating but there does not seem to be a leak. So I left my car there for inspection and also to be fixed. They were nice to give me a lift to work from their shop which was about 1 mile away. He said he would call me once he found out what was wrong with it.
After about an hour I received a phone call from Kwang stating that the radiator and the thermostat needed to be replaced as well as a hose which would run me about $ 600.00 +. I told him to hold on and that I would think about it and do some research. After speaking with my Dad and talking to our usual mechanic, he said he is about 90% sure that its just a thermostat. So I call courtesy Auto to let them know that I will be taking my car else where and that a tow truck would be there to pick it up.
After paying $ 60 for the diagnostic fee I was greeted by the tow truck driver who stated that the man was rude and when he asked about the car he was towing, the owner acted like he knew nothing of it. So after the whole ordeal my car was taken to the usual shop we go to and only tallied $ 106.00 for a thermostat a couple new hoses and topping off on liquids.
I was also told that I was given a misdiagnosis from Courtesy and that they should have never charged me for the diagnostic. So overall I am extremely disappointed and will report this shop to the BBB and also to the mechanics union.
SO please be forewarned about their shadiness.

My whole family goes to this place (don’t let that deter you! — LOL) when we need something fixed. They have fast, friendly and fair service.
*sad that when the place is good i don’t have much to say… only when the service is crappy, inconsistent or i’ve had a horrible experience am i more wordy…* go figure. eh. ;)

This review is long overdue! I LOVE LOVE this place!
I had air leakage from my passenger side window that got pretty bad when I drove on the freeway. I called on Monday and I was in by Wednesday… the SAME week! Can you believe that?!?
David Tien, the owner himself, was calling me during the day to give me exact updates as to what was going on with my car. He fixed it and I had my car back by the end the day!
The best part… It was totally affordable and my car was given a courtesy external wash. (I was pretty embarrassed because my car was filthy!) But it was a wonderful surprise and a nice touch!
If you need your car fixed, you want a good deal, and great service… Need to go no further then Courtesy Auto Service!