Citibank

Three times I’ve found systemic problems at Citibank and three times they have proven completely unable or unwilling to address their problems. On top of this no one and I mean NO ONE at Citibank ever owns a problem. Here’s the last two as examples.
Two weeks after online banking told me via email that they had finished processing a check deposit the transaction was reversed without notice or explanation. After two separate calls to customer service that yielded no information and the unacceptable «Sorry, I can’t help you» I headed down to this branch. The good news? After a better part of an hour investigating they told me the check image that I submitted was unclear and the check would need to be resubmitted. Yes, that was the ‘good’ news. The bad news? After I told them that two weeks ago Citibank by email told me the check was accepted/​processed, told me to VOID the check and destroy it, and that I had done so. After that they said, «You shouldn’t have done that» and that was the extent of the ‘help’ I got. I pointed out that they shouldn’t have told me to do this. Despite point blank telling them they have a systemic problem that needed to be addressed (changing when or what their email says) no one was interested in taking up this issue.
Second example.
I use eBills any time I can, including for my AT&T bill. One year ago I changed from analog to digital. This resulted in a new account number from AT&T. Shortly after Citibank reported my new account was eBill eligible. But every time I enroll I get a nondescript email a few days later from Citibank saying the request was denied and suggesting I contact AT&T. Without any specific information AT&T has been unable to help. So I turned to Citibank Customer Service for help. In twelve separate contacts (mix of phone and chat) I could not find ONE customer service rep who even knew eBill existed – much less could help with the problem. On the tenth contact (by phone) I had to tell the rep. I wasn’t going anywhere until he got someone on the line who knew eBill and could help me with my problem. After some time another guy came on the phone who said he knew exactly what was going on and instructed me to go back to paper billing with AT&T, wait a couple of billing cycles and then eBill would work.
It didn’t.
After two more calls to customer service where no one knew what eBills was I went twice to this branch. The first time after much churning I was told only the branch manager could help me and she was on vacation that week. Next week they shunted me to wait for a banker, even though I made it clear they had told me I needed to see the branch manager. An hour later (after a half an hour wait) I’d spent 30 minutes with the banker telling me there was nothing they could do and I’d have to find some way on my own to find someone at AT&T who could help me. I was so done with them.
Finger pointing, no ownership, and incompetence has been my experience with Citibank.
I’m now looking for a new bank.

the company has gone down hill as far as customer service and quality of service. I am so glad i left! I had been a loyal customer since i was 16 and then i moved to a state and area where their is not a citi bank branch for over 50 miles, and my goodness the issues i had with trying to close my accounts! take your money else where, their bs is not worth it! and honestly other banks will treat you better and offer you more for your business

Overall I give this location three stars for A OK. Any time I come in the tellers have been friendly and make standard and energetic upbeat small talk about the weather and ask how your day is going.
Plenty of parking outside. ATMs are all inside and can be used after hours after you swipe your card to open the door. Be sure to remember to take your card because the new card chip makes it so you have to leave your card in the machine. But it does beep at you after you’re done to remind you.
It looks like there’s a drive thru around the building but there isn’t so don’t bother driving around the building.

The Personal Banker Dung Ly falsely informs customers about what she does and the paperwork she provides customers with. Dung Ly lied saying she’s going to provide me with a replacement credit card, but instead cuts up my credit card which is in perfect working order, not expired and without my knowledge, applies me for a new credit card. I did not realize anything until I received a congratulation letter with a new credit card. Since Dung Ly has done this, I have closed ALL my accounts with CitiBank and have moved on. Keep in mind, myself and my family have had personal, business and mortgage with them for over 25 years.

Im honestly baffled as to why this place has bad reviews? I’ve been going to BOFA for ages and I’ve never felt as comfortable in their branch as I do in this citibank branch? Honestly, maybe it was just my banker, Michelle Xiao who honestly is a pro. She’s been working in this field for 7 years! She’s very nice and patient and I don’t even know who my banker is at BOFA but one day here and I already have a good lasting impression? I’m not just commenting on her politeness, but her efficiency as well. I opened an account with my mom, activated both of our logins, change weekly email updates to daily text updates, deposited $, and set up a plan to transfer money to a different branch in another country with no transaction fee, and that’s just the tip of the iceberg! Idk about other things happening at this branch but I know for a fact their bankers are A1 (also, the interior design is very nice and minimalistic n modern but that’s just a bonus)

I have been banking with Citibank for more than 35 years. The tellers are extremely freindly and willing to help you. They deserve 5 Stars!
Since then I have been put into the GOLD level and haven’t used it’s full benefits for no particular reason. Until just Friday November the 14^th, 2014 around 400pm, when I asked the teller if I can have a document notarized. She shear fully escorted me to a wating area and told me a certain gentleman would be taking care of me.
As this unnamed banker approached me, the first thing he said «he could not do it unless I had an appointment and made it sound to me as if he was doing me a special great favor. This special favor for him to do, took no more than ten minutes and his demeanor at first was as he didn’t want to be bother. So much for my Gold Status? I feel the gold status really represents how much money I maintain in my account. At this point I’m going to make changes to lower my amount balance and not worry of the GOLD status.
Thanks Citibank notary!
You deserve one star.

This is my Go To ATM when I need to do Banking Business in Milipitas. I Like that the AT Ms are in a Brightly Lit secured Kiosk. Its also in a Safe Area.

My first 0 star! Consider yourself warned, this place is filled with desperate bankers and worst customer service… EVER!
Refi’d my father’s home around Fall of last year and didn’t close until 6 months later. 10+ follow ups and we found something new to deal every single time. Was it so hard to tell me everything at once? So much hassle to work with and everything took forever!!! Why couldn’t you tell me the entire process and stick with it? And was it so hard to be responsive? My husband had to follow up every week for the longest time to get a response… Horrible horrible experience!
To top it off, earlier this month, My father went there to talk about his accounts and they ended up signing him up with loan of credit, new CC in addition to his current one, and some random savings account! He was aware of 1 but not all 3 until we received mail notifications… Kidding me? that desperate to get sales? Quotas must’ve been set too high!!! SO SHADY!!!
I refuse to EVER work with them again and will make sure none of my friends nor family members will ever as well!!!
They are the worst financial institute we’ve ever worked with in my life. Do not make the same mistake as us. Stay away and go to another bank that will actually take care of their customers.

Line is never too long every time I come. Courteous tellers. No problem finding parking at this location.

I gave it a 3 stars since I have not really utilize to the full potential of my experience. I usually come here since it is conveniently located across the street from my work.
Plenty of parking space since it is located in a plaza. They currently have 3 ATM machines right before you enter the lobby area and I think its a good number if you are a type of person like me to just do your transactions at the ATM. Their ATM’s are up-​to-​date where it accepts checks and cash deposits without the envelops which is cool since saving trees nowadays is crucial.
Once in a while, I go to the tellers to make deposits or withdrawals. For the most part, all tellers are helpful and friendly. I never had to get assisted by bankers so I am only giving this place a 3 stars unless I actually needed some help where I get to be service by a banker.
Will update as soon as I have the chance to fully experience customer service.

Maybe they read my review and complaints about the ATMs because they finally updated theirs. It actually takes checks without the envelopes!!!
Blows the mind!

Wow, if I could assign a –5 star, I would! I have NEVER been treated worse than I had been by these chumps at Citibank.
1. When I opened a home-​equity line, for some reason, they got the system mixed up and opened 2 accounts. It showed up on my credit report. I tried for the next 5 years to get it fixed, talked to 10 different people and everyone always said the same thing «we will get it fixed». Never!
2. Got the business account for my company. The paperwork and online access was so horrible, it was so inconvenient to get things done there. There is only 1 person who is responsible for any type of service. If he is not there, you’re out of luck.
3. Applied for refinancing in 2009, they offered a good rate. But my gosh! The incompetent lady at the mortgage dept was sooo rude, dropped the ball on my application, didn’t process it for 4 months and completely ignored my repeated requests for updates. She even had the decency to yell at me that she’s busy.
4. The worst of all was when I was fed up and tried to close all my accounts there. The banker who «assisted» me was so rude, couldn’t get past the system error for my equity line and took 6 visits of about 2 hrs each and 2 ½ months to get them to close!!! On top of that, they couldn’t correlate the lien on my house with my equity line account during most of those 2 ½ months, causing the title company of my new lender to freak out.
This has by far been the worst experience I have ever had with any business ever! To know that it is a large financial institution like citibank just shows how they managed to be the reason of economic collapse. Avoid this place at all cost!

The tellers here are very friendly and once they get to know you they are very kind and always ask about you. I have been a customer of this branch and my mom comes in here all the time and they are always extremely nice. They get what you need to get done quickly and efficiently and you can get in and out of the bank really quickly which I appreciate when I am at at the bank.
The personal bankers are a different story. I have worked with one who is extremely nice, personable, and helpful. However, I have worked with others that have no idea what they are doing and are not helpful at all. They don’t really seem to care if they want too keep you as a customer or not and don’t seem to take much of an interest in what you are asking them for.
Overall, a good bank when you develop relationships with the employee’s here but you should steer away from some of the people as they won’t help you out as much when you need them to.

This Citibank has the worst customer service I’ve ever seen!!!
My Mother-​in-​law has CitiGold account with Citibank for years. Last year she found out she has cancer and decided to go back to her country to get treated. I took her to this Citibank to close her accounts with her since her English is not good. We thought everything is closed but it was not. I’ve been getting over withdraw statement letter from Citibank because they forgot to close the Overdraft Protection account. Since we closed her checking and saving of course the balance is 0. The overdraft account moved $ 100 over to checking and now we are responsible for that. My mother-​in-​law completed her surgery but is in chemo treatment now and will have radiation treatment follow that. She is not able to come to US to take of this. On her good day we tried to call Citibank with three way calling but they are not able to help either. They told me to go to this branch and have my Mother-​in-​law on the phone so they can take of it. What kind of stupid customer service is this?
I want to give less than 1 star. Citibank is no a bank who care about you even if they are the one who did the mistake.

Coming from a credit union, I‘m pretty used to being greeted and quickly served when I walk in through the doors. So coming over to a major bank was a bit of a trip. I have a Citi credit card and that‘s why I use the services of Citibank.
Overall, I‘m not really quite happy with Citibank. There is no communication between the bank and what happens with their credit card division. I keep getting told different things when I go to either to ask about my account. But it‘s ok because I run into very nice people who try to serve me even though their internal infrastructure is whack.
…and as a response to the review at the bottom: that‘s some racist shit you pulled there. English is not the legal national language. Speaking English does not determine your «American-​ness», nor does being American mean you need to speak English. Calm your tits.

I had two issues when I needed to get a high check amount cleared and cashed. Both times, the manager went out of her way to help me.
As a person who hate to stand in line or deal with runarounds – looking at you Bank of America and Wells Fargo! – I can’t say I’ve really had issues at Citibank.
I do like that there are no deposit/​withdrawal slips to worry about. You just tell the teller what you want to do. [I look to be staying with Citibank for awhile.]
I’ve banked at the Richmond, CA branch as well; they too have good customer service.

OMG, I wasn’t even trying to comment that they only cater to asian customers until I read the other reviews! They are so rude at this branch, probably not intentionally, but because of the language barrier? I have no idea, I was so pissed, they sit and watch you until you approach them. The personal banker who helped me would not stop giggling after each decision I made (kinda like a Sailor Moon character) Let’s just say, you’ll be satisfied at this branch if you bring a friend that can speak Chinese for you. They were rude, and I don’t like rude people grrrrrrrrrrrrrrrrrrrrrrrrrr!

Citibank is the main bank in which I have most of my accounts. Although they are a large institution, I have always been able to get my needs met at this branch. The tellers here have always been helpful and courteous. I’ve done business with other branches, and it seems like there’s so much paperwork to be done just to have a deposit done. At this branch, there’s no deposit or withdrawl slips to fill out. You just tell the teller what you need done, and it gets done. Marilyn, Celeste, Haydee — are some of the tellers that have always greeted me with a smile and called me by name. It’s nice to get that personalized attention when you go to a bank.

They cater to Asians and no one speaks English. Thought I was in China! Come on people — this is the good olé US of A.