Bizcom Electronics

God awful service!
They do contracted repairs for Asus, Toshiba and others. The only good service you can get from them is for full replacement of a part. If there is any partial repairs, or a mix of hardware and software — FORGET IT — they do not bench-​test past boot up. Therefore, anything that takes a second or third step for various programs to boot up to see if it’s all synced up correctly, they’ll never know if it doesn’t work but will still ship it out as fully repaired.
If you need repairs or replacement from Asus, Toshiba or other electronic companies and they want you to send it to Bizcom in Milpitas, CA … ask for another location … they CAN’T be worse than this place.

This is a horrible company that ASUS has associated with. My laptop has been sent in for repair and this

Where do I begin?
To start, the computer I received was a dud, it happens, so on I go on my journey to get it repaired into working condition.
I started by contacting ASUS customer support, which is by far the most terrible customer support I have ever, EVER, been in contact with. They eventually got me an RMA issued, but did not cover shipping. I sent my ASUS ROG GL551JW laptop on its way in the original packaging, which their RMA checklist indicates will not be coming back, but I left a note in the box stating I would like for the computer to be sent back in the original packaging.
Fast forward two weeks, and I finally got my computer back! Yay! I open the box and find that it’s not in the original box. OK, sure, no original box, but my computer is back from repairs, so it’s alright. I plug it in and turn it on. Everything is running smoothly, until five minutes later… The screen goes haywire with white lines and black boxes appearing, screen unresponsive. I shut it off and then it just doesn’t come back on again.
From here I made calls to the original company I bought the computer from, which I should have done in the first place, because they do not take returns without the original packaging. I called this RMA service center to confirm what happened to the box, and I was answered by an oriental woman who knew barely any English. Here’s the transcript:
RMA:“Hello (Asian accent)?“
Me: «Hi I’m calling about a computer I sent in about a week ago»
RMA: «Sorry, sorry»… «Call back later»
Me: «No, I’m calling now.»
She continued to say call back later and even started to sound angry that I wouldn’t hang up the phone. Eventually a man took the phone from her and asked if he could help. I asked what happened to my box and was told it was recycled. Is it too much to ask after spending around $ 1,300 dollars plus shipping twice to get the box back? Yes. Yes it is.
So fast forward, I am now shipping back to the same place, because it is my only option. After talking to ASUS over the phone, who couldn’t help me at all, there is no way to get a replacement even after this repair center failed to fix the problem.
Maybe if I had been nicer to the oriental woman, my issue would have been resolved, but here I am sending my $ 1300 paper weight back for «repairs.»

I ran into issues with my Asus Transformer T100A late last year. After working with Asus to troubleshoot the serious degradation in speaker sound quality, I was given a Return Material Authorization (RMA) with shipping address to Asus Service Center which is Bizcom Electronics. Working nearby, I opted to drop off my tablet/​convertible instead of shipping. Very convenient parking right in front, reception took my device and paperwork, gave me a receipt and told me it should be resolved within about a week.
Less than a week later, voila, the perfectly repaired unit arrived at my home. Very happy with the overall process and their service result.

My son’s new ASUS Chromebook was having keyboard problems at 90 days, so I hand delivered it to Bizcom on Friday at about 10:30 am. They understood it was a school tool for the lad and promised to expedite it.
A week later, no progress. Along the way I found out:
1. They had not even logged the item in until the following Wednesday, so for 2.5 working days it just sat there
2. They didn’t have the parts
3. The communicated none of this to me.
After dealing with ASUS customer service (ha!) monkeys, I went back to Bizcom at 11:15 to pick it up.
They were busy with their holiday party so it took them 45 minutes to find it and return it to me.
On the other hand, Amazon heard my story and gave me an immediate extended return.
Yay Amazon!

I have a good experience in dealing with BIZCOM service center. My Asus laptop cannot power on and we sent it to the company on Monday and within 3 days Bizcom returned me my laptop with a new main board and my laptop worked even better than before.
I trust Asus for experienced repair men and technicians. I trust them for fast service. They even changed AC adapter whose head is fit for my wall plug without my request.
ASUS don’t create trust and credibility from advertisement but from his prompt action and best service to customer that I am one who admires this company. Next time, when I want to change the new laptop, I will definitely think of ASUS first.

I have an ASUS laptop that needed to be repaired, and ASUS told me to send it to these guys for repair. They apparently do a lot of RMA repair work for different companies. So I sent my very nice and expensive laptop to them for repair, and I am touchy about my electronics, especially my laptop, if you ask my girlfriend she will attest to it.
They had my laptop for an extended amount of time. I even contacted ASUS, and they couldn’t understand why they had it for so long. When my laptop was finally ready they sent it back. When I got my laptop back I turned it on, I checked it out. My laptop was factory installed with 8GB of memory, and it was returned with 4GB of memory. SO they removed half of my memory, and I don’t know why, neither did ASUS when I contacted them. After I started to use my laptop for a minute, I noticed that the touchpad is also messed up. It was flush with the front cover, now it is sunken down, and doesn’t click like it is supposed to. Not only that, but if I move my laptop around, or walk with it, then it just turns off. Not goes into shut down mode, but immediate power off like somebody just pulled the battery out and yanked the plug. That means the computer is no longer a laptop, but a tiny desktop as I am no longer able to move it as I work on it unless I want to risk data loss. So I was basically shipped an expensivebrick.
After talking to ASUS, they said I have to send it back to Bizcom so they can rework it. I can’t even get it shipped overnight after at their expense. So they want me to send it back to them so they can do a full inspection for quality control to make sure they did the repair correctly. My thing is, aren’t they supposed to do a full inspection BEFORE they send it back to the customer, not after they supposedly repair it and send it back to the customer? I figure that would make more sense. So this is what they do, they take your laptop, halfway fix it, then force you to send it back to them again. I don’t know why.
My thing is, You have to send the computer to them for RMA repair for the manufacturer, but they might do shoddy work. The reason why I say might is because after buying Dell’s for years, I noticed they would die rather quickly (but Dell would send the technician straight to my house, or job the next business day) I switched to ASUS, who makes excellent motherboards in most computers anyway. My $ 300 laptop was fixed without a problem, and sent back quickly. My $ 1000 laptop took weeks to get sent back, and it was not fixed correctly. So take a chance if you dare, or just don’t want to pay for it while under warranty.
I just got my laptop back, and I opened the box 5 minutes ago and powered it on. Here are my initial findings after only 5 minutes.
I have 8GB of RAM instead of 4GB after they took 4GB out the first time.
The touchpad is almost flush on the left side, and recessed about 1 mm on the right side. It was flush when they got it the first time. Something is not quite right with the right click button.
The power issues seem to be fixed for now. They might appear later. I have only had it for 5 minutes.
Here is the problem that is new
THEY DIDN“T TIGHTEN THE SCREWS.
It is really noticeable because when you hold the case you can here it clicking from the two halves touching each other. Since they are not tight, they will eventually fall out. How loose are they, loose enough for me to put a fingernail under the screw heads. And since this is a special screw type, I don’t have a screwdriver that fits. That means I have no way of tightening the screws.
I am not happy about that. I thought they were supposed to do a thorough quality control check on my laptop since they screwed it up the first time. ASUS needs to fire everybody in the service center and just hire new people, or retrain the ones you have. (Everybody does need a job)
At least DELL & IBM sent a technician to my house at no additional charge.
So after a few strongly worded emails about how they bricked my expensive laptop, ASUS agreed to give me a new computer instead of trying to fix this one another time.

I recently dealt with Bizcom doing and RMA for Asus. I live in the Bay Area so I dropped my device off and picked it up from Bizcom directly.
Apparently the day I went, their offices were closed, but the gentleman that answered the doorbell still took the laptop and helped me get it logged in. After an hour’s drive to Milpitas I was glad not to be turned away. They had it repaired in 6 days: laptop motherboard replacement and two SSDs. Naturally my OS installation was toast (on the SSD), but my third drive (data drive) still had it’s data and was in good shape. Given that the drives where encrypted, they very well could have killed the data drive just to prove that it worked properly (its fine).
Do not go expecting the kind of staff that you would find front of house at a retail establishment. It’s just not that kind of business. The guy that let me in when they were closed was efficient and accommodating, but had the cold deliberateness that you find in people that are focused on getting the job done. The regular desk staff was friendly, but again, they were more office clerks than customer service reps. And as others have alluded to, communication could be a bit difficult if there’s explaining to do; everyone I ran into were clearly native Asians (guessing Chinese) and did not have the best English skills.
At the end of the day, I got my laptop (I’m using it now to write this) back in good working order and I got it in less than a week. While Bizcom doesn’t excel in that touchy-​feely stuff, they didn’t give me any hassle and went out of their way to get my device repaired.

Just got off the phone with Ron @ ASUS Service Center. Polite, helpful and knowledgeable. Fedex lost my computer for 4 days. ASUS rec’d it on Tuesday, fixed it replace broken audio port and sent it back Wednesday (yesterday) via Fedex. Fingers crossed. I will receive it soon.

Unbelievable. Asus sent me a broken computer, I sent it back for them to fix. That was over a month and a half ago. They have sent it to the wrong address, lost in transit, rerouted package twice for no apparent reason. And what’s worse is the customer service! The support team is incredible incompetent. I call in almost every day to try and figure something out, each time I call they have no record of my case unable to identify or connect me to a supervisor I talked to previously. Anything that requires the tiniest bit of authority, they have to transfer you to some other department, of which they have no communication between. I suspect this company is managed by poorly trained primates. IF YOU BUY ASUS, DO NOT TRUST THEM TO HAVE YOUR BACK.

Asus RMA repair.
I used Asus’ online chat to get an RMA for my laptop. The keyboard had some dead keys. Luckily the destination was in my area and I was allowed to drop off and pick up.
I dropped it off on a Friday midday. The issue was that I had some dead keys on my keyboard. They sent me an email on Tuesday saying it was ready. Pretty quick turnaround.
They did do something… strange though. They deleted my entire Windows partition. I am a little ticked because that had nothing to do with the problem. By any means. The repair report did not mention this at all.
I did have a custom drive setup though, and I presume they ran some diagnostic tool or something that assumed it was a standard configuration. I also signed a data waiver so can’t really complain too much.

If I could give negative stars to Bizcom Electronics I would. Bizcom does not provide good service. I am a PC repair person with 26 years’ experience, the past 9 years owning a PC repair business. There is an elderly couple that has been customers of mine for several years and they called me to their home regarding a new Toshiba laptop. When I powered it up a small blue window asked for the administrative password for the BIOS setup. They did not set up an administrative password and, in fact, would not have known how to do so. I told them that I had seen this issue before and that it indicates that the motherboard is defective. Since it was under warranty I told them that it should be sent to Toshiba for service. They replied that they had already done so and that Bizcom told them that there would be a charge for removing the password. The couple was obviously disappointed that Toshiba/​Bizcom would not repair it under warranty and asked my aid. I thought that there might be a miscommunication which I might help mitigate. So I paid a second time to have the laptop sent back to Toshiba/​Bizcom for repair. And it has been a nightmare of miscommunication since. In an exchange of emails I was informed that the motherboard was «damaged» and the replacement would cost over $ 100. I replied that I had examined the laptop before shipping and that it was in pristine shape, no scrapes, no dents, just a well-​treated laptop. They then changed their story and said that the charge was for removing the password. I emailed back that the password query was a symptom of a defective motherboard, that no one had input a password in the BIOS, a password did not exist and that the board needed to be replaced. The email back from Toshiba/​Bizcom was evasive. So I took to the phone and explained the issue to a case manager. The case manager stated he would review the incident and get back to me. He did not; I had to phone several times before reaching him. His reply was that upon review it was determined that sometimes the installation of software can cause the BIOS setup to ask for a password and that software problems are not covered by the warranty. He also said that the technician had never heard of a defective motherboard causing a BIOS password change. Now wasn’t that strange that I have repaired literally hundreds of computers over the years and have witnessed several times defective motherboards asking for a non-​existent password but have never found a software install that corrupted the BIOS. I told him this and asked that he override the technician and he replied that he cannot change the technician’s decision, that he did not have the authority to change. I remarked what was the use of a case manager if they were unable to manage. I then asked to speak to his boss and he said that person was «unavailable». So ends several days of negotiating with Toshiba/​Bizcom. I never did get to talk to a technician, all communications were with people hired to answer the phone.
Unfortunately, my customers are living on a limited budget and decided that the cost of repairing was better than replacing the $ 600 laptop. If it belonged to me I would have made a video of it being used for target practice and posted it on YouTube.
There’s more. Toshiba/​Bizcom shipped it back to me via FedEx. I requested that FedEx hold my package at a FedEx store for me to pick up since I would be working when they attempted to deliver during the day time. FedEx told me that Toshiba/​Bizcom made it mandatory that the notebook be delivered only to the return address for signature. I could not take my driver’s license showing the same address to FedEx for a will-​call which I have done many times before. I was forced to take half a day off from work to wait for it to be delivered. Toshiba/​Bizcom has shown a tremendous lack of customer sensitivity throughout.
The Moral of the Story: Don’t buy Toshiba and don’t take anything to Bizcom if you are able to take it someplace else.

My screen hinge broke and wouldn’t close without making horrible noise, crippling itself even more. I took my laptop to bizcom and they replaced the plastic holding my screen in place. It works great and took care to replace the missing screws from the bottom of my laptop.
They have horrible communication, I agree, but really they got the job done and it only cost me my stickers that were on my laptop. Minus one star for my stickers. And maybe not emailing me to let me know my laptop was on my way to me.
Edit: I guess they had to remove my keyboard to get to stuff and put it on… not well? It’s bouncing as I type. Also, my «N» key is scratched and that is bothering me as well. :(Still 4 stars because I can fix the keyboard myself and I paid nothing for my repairs.

IN BRIEF: I would REALLY like to give Bizcom a full 5 stars for their servicing of my Asus ultrabook. However, despite their excellent and speedy repair, the customer communication was abysmal, so I will have to dock 1 star. :(
LONG STORY: My laptop needed an LCD panel replacement (covered by manufacturer’s warranty, gold stars for ASUS!), but for whatever reason, I could not send it to a regular ASUS service center. Unclear why, but anyway, instead Bizcom’s RMA department was the designated service company. I sent my ultrabook over to their location in California (shipped from Massachusetts) on 9/​28, and it arrived on ⁹⁄₃₀. I only knew this through FedEx, as I received no email or notice of any kind from Bizcom’s RMA department.
Anyway, I was a little worried about not getting delivery confirmation directly from Bizcom because I wanted to be certain my laptop hadn’t gotten lost in transit, so I decided to call on Monday morning (⁹⁄₃) to check in. No response on the phone. Called again on Tuesday ⁹⁄₄ and Wednesday ⁹⁄₅. No response either. Their after-​hours automated answer said that their hours began at 8:30am, but they also played this message until past 9am in the morning. Perhaps their phones are just unmanned most of the time?
(Throughout this time, the ASUS support website could not pull up any service status of my laptop either — I realize this particular problem was not Bizcom’s fault, but I do think that Bizcom and ASUS should have better communication about customer support statuses if Bizcom is their official repair service provider.)
On Friday 9/​7, someone finally picked up when I dialed the RMA department (ext. 114, as directed by the automated voice «please press 4 for RMA»), and told me kindly that she was not from the RMA department and could not tell me what my service status was. She was very sweet, but her English was not great, and I was not sure if she knew exactly how to help me. She redirected me to some guy at ext. 118 and said he could tell me my repair status. Naturally, he did not pick up.
(Throughout the course of these calls, I left 3 messages at different lines, telling them my situation and requesting a call back. No one ever responded to my voicemail messages.)
Finally picked up a package on Friday ⁹⁄₇ afternoon, and to my great surprise (I thought it would be a set of sheets I ordered from Target!), it was my laptop! It had been serviced and sent back on Tuesday ⁹⁄₄. So in all, it took them 3 business days after receiving the laptop to address the repair, and 2 – 3 business days to send it back to me across the country. Very quick, satisfactory repair! Just wish that they had communicated with me at ANY point during this past week, or at least had people answering their phones!

I took my ASUS laptop there for repair (battery/​laptop won’t hold power/​charge). But prior to that, I called ASUS customer service for an RMA number and asked if I could just drop my laptop off to their repair center since I was in the area and to prevent damages from shipping. Off I went with my laptop with the accessories in its original packaging, met with the supervisor and left my laptop there. They only took the laptop, battery and charger and returned the box to me. After a few days, I was notified through e-​mail that the laptop was ready for pick-​up. I went back and picked it up without any issues. The bonus, they cleaned my laptop, aside from fixing the problem with the motherboard and DC jack — free of charge since the laptop is still under warranty. I’m very pleased with the professional service I receive from them and quick turnaround too.

I would give this dump negative stars is that’s an option. Bad repair, terrible office manner, when confronted more than half of people there don’t speak English! Please avoid at all costs.