Hinspeter Dawn M OD

Save yourself some time, money and aggravation… and stay away from Eye Openers… read on.
On 8/​18, I visited the Eye Openers store, owned by Hinspeter. I was taken after a short time as a walk in customer for an eye exam. The entire exam consisted of a simple phoropter exam, where the optician changes lenses to allow you to see clearly. No other examination was done. and the entire exam took less than 5 minutes. I then was taken to the retail area and given some options on glasses… lenses…etc. I was leaving a week later on a cross country vacation, so I needed to get new glasses prior. The timeframe that Eye Openers gave would not have allowed for the glasses to arrive in time. So, I began «shopping» glasses… and ended up at Lensecrafters, which was nearby. I provided the prescription and had glasses in the advertised one hour. Cool… right? The glasses were about a hundred dollars cheaper than quoted and were a designer brand. The only issue was… I couldn’t see correctly out of them. Now… I’ve had new glasses before… and know that it takes a bit of time sometimes to adjust to a new prescription. So, I gave it some time. I went back to Eye Openers… again as a walk in… and asked if the prescription could be verified, as I just was not seeing clearly, especially out of my right eye. They verified the glasses against the prescription, talked to Hinspeter (who I was not privy to speak with) and came back to say that the glasses were made perfectly per the prescription, They told me to wear them for a week or so to see if I got «used to them». I felt like I was «shoo’d» away, and left… wondering why the Doc could not simply verify the 5 minute exam… as there was not a sole in the office.
The day prior to my trip, which was 6 days after the glasses were made, I called Eye Openers, and explained that I could not see from the glasses. I also explained the above… that I had returned after getting the glasses… etc., etc., etc. I asked to make an appointment for the same day, which I was accommodated with for a 2PM appointment to verify my prescription. This was great, as I would easily have time to bring any corrections back to Lenscrafters and have them correct the lenses prior to my trip. So, I took a half day from work. When I arrived at EyeOpeners, I saw the woman who I had spoken with. She once again took my glasses, went back to the Hinspeter and verified the prescription against the glasses. She said that they were right on… to which I said «Yes…that’s why I need to see the Doctor. I believe that she made a mistake with the prescription and want her to verify it». The woman then said to me that I could not see the doctor until at least 5PM, when she had seen all of her other patients. To this, I said…“I made a 2PM appointment, took a half day off of work, and she cannot see me until 5PM? Why did I make an apppointment?” It was as if the office was literally angry that I did not purchase my glasses at EyeOpeners and said…“screw you… suffer”. I told them that I did not feel that I was being treated fairly, and that the reason was that I didn’t buy my glasses there. There was no opposition to this… and I told them that I would be making a complaint with my vision care benefits provider, which I did. They had already been paid by the insurance company, so I filed a complaint and went on my vacation of a lifetime in Alaska with poor vision.
When I arrived back from vacation, I called Lenscrafters where I bought my glasses and explained to them the situation. I made an appointment with their O.D. and went there for the subsequent exam, paying out of pocket. The exam there was VERY extensive, and thorough. When all was said and done, it was found that Hinspeter (notice I do not refer to her as Dr. Hinspeter) made a huge mistake with the prescription. Lenscrafters took my glasses, rebuilt and replaced the lenses and I left seeing properly within 2 hours total time.
The moral of the story… before you visit Eye Openers and Dawn M. Hinspeter… read the above again. If you want fair, accurate and complete service, in a timely manner… I’d strongly suggest going elsewhere.