Roche Bros Supermarket

One day maybe i will understand why people chose to shop in an overpriced place like this dump here. But lets get to it already. Like i already said, its overpriced, and im talking for real. Forget stop‘s shop, this place will take your wallet on the spot. I understand that the snobby, uppity, pompous, puffed up pretentious pricks that shop here are here probably for the outstanding costumer service, The impeccable cleanliness and of course the chance of being a part of this vip club called the roche bros. The thing is the place is not clean, it looks more like a barn to me worse than market basket (at least there i can get the best prices in mass), the costumer service is a joke they are PACKED with employees that can‘t do shit, cant treat people with respect, or answer a simple question about their own products. There is absolutely no reason at all, for you, or anyone you know to come here.

The over all quality and freshness is good, but you pay extra for it.
Service is hit or miss.
The fish counter people are rude!
I asked for 1lb of haddock. They would only sell me 1.25 lbs thats 1 and ¼ lbs. ¼ more then we need/​wanted.
Also the not let me smell the fish.
Dont buy fish is you can smell it!
So i walked away!
–alex

Stopped in yesterday (6÷27÷15), for a BIG shopping trip. My cashier, the woman at the service desk and all of the other employees I came into contact were super friendly, and extremely cooperative. Definitely better than the TINY Roche in Needham, and even though the Westwood location is amazing… here I don’t see as many people, therefore it is SO much better (I live in Westwood).
In Milliston Plaza, off Route 109, in Millis.

I shop either Westboro or Millis, and everything
could not be better. For a variety of reasons, in
my opinion. Roche Bros /​Sudbury Farms,
blows Wegmans right out of the water.
Virtually everything that Wegmans has, RB/​SF
has in a more compact and manageable setting.
The deli and bake shop is clearly better.
The deli at the Northboro Wegmans was super
until they lost their very best help. Now once
again its all about RB/​SF.

They put on a façade of caring about and treating their customers well, but when you actually have an issue, they will not talk to you about and ALWAYS take the side of the employee. Isn’t the client always right? I work in client relations management and will NEVER shop at this place again!

They catered a party I had over the weekend, I was a little worried about going thru a «grocery store», but I should not have been. I was very impressed the food was delicious, the delivery was on time and the delivery man was polite kind and set everything up very professional. Many guests commented on how good the food was.
They have everything you need too one stop shopping for catering to make it so easy when throwing a party is stressful. the only reason why I gave them a 4 not a 5 was the customer service over the phone was rushed and not as helpful as I would have hoped. But in all it was a great experience and I would highly recommend.

Don’t get any food there on Mondays. For the third time my food from the hot bar has tasted as if it was reheated left overs, and the tub of cookies I got for my office were stale and days old.

I’ve always been a big fan of Roche Bros. This location was recently remodeled, and it came out beautiful.
Roche Bros is known for hiring armies of teenagers to work the registers and bag. I came here once before a big snow storm, the parking lot was jammed, I was expecting the worst, but they had every single register open and manned with a bag boy. The lines moved very fast, to the point where there were almost no lines. They do a really good job keeping lines short and moving fast at the busiest of times.
It appears they are trying to be another Whole Foods, which is fine, I like Whole Foods, I just can’t afford to shop there. I can’t afford to shop at this Roch Bros any more either. Some of the prices are outrageous. Everything is much cheaper down the street at Shaw’s in Medfield.
Another issue I have is the meat counter is extremely limited. If you want chicken breast, then you have to buy the four fillet package with the celebrity chef’s picture on it for $ 4.69 a lb. No store brand, no family packs, no Purdue…
I’ll wait in line for 30 seconds and save a ton of money down the street.

Best supermarket in the area (short of Whole Foods which is more a specialty place). Good service. Good prepared foods. Good produce. Good meat counter. Decent fish counter (no place short of Whole Foods would have what I consider a good fish counter.) Great service at checkout, rarely more than one person in line.

WOW! What a disappointing visit to this usually quality supermarket today. Although their 3 day specials usually bring crowds and some «missing» items because of overwhelming demand, today this was not the case. Today, it was a rude and incompetent deli empolyee. He acted like he was doing me a favor by waiting on me, and sent me home with improperly sliced deli meats. Since when does thinly slice mean 6 – 7 slices to the pound? And when does cheese look shredded instead of sliced? And finally, when does ¹⁄₃ pound mead .57 pounds on the scale? I think some appropriate training is required for this «not so cheaply» priced store. I expect better… and so should Roche Bros.

We used them to cater an event at work. The food came on time, they were very easy to deal with, couldn’t be friendlier. The spinach lasagna and green salad (esp. the dressing) were great. One downside– the chicken fingers were terrible! (This is not just my observation, people at our event were not shy about letting us know).
After the chicken disaster I spoke to the staff and they graciously refunded us for the sad, dry chicken.

This is the best grocery store ever!!! The staff is friendly almost to a fault, the prepared food is phenomenal (try their dips), it’s clean, well organized… just a dream to grocery shop in, overall. It’s small enough to feel familiar, big enough to have selection. And the girl in the bakery talked to my grandfather (who had Alzheimers) for 45 minutes so my grandmother could get her shopping done. THAT is service. This place rocks. Oh, and they have this amazing sharp white cheese. Not sure what kind it is, but it’s their brand and the best cheese ever. Just a tip.

This is a family-​owned supermarket chain, so the food they sell might be a little more expensive than other grocery stores. The neat thing about Roche Bros in Millis is that they have a little café where you can sit and eat. You can buy food from the salad bar, and they have chicken wings and mashed potatoes and such served hot too. What I like about Roche Bros is that after you pay for your groceries, one of the baggers will push your cart for you and help you load your stuff into your car. Its a nice little touch.