Osprey Bay Building and Development

Apparently I’m not the first to have this problem. A guy came out and measured our kitchen (IKEA kitchen install) and said he’d be back to us within a week with a quote for the work. We would have installed it ourselves but we needed a new hole through the wall for the new range hood, so we needed professionals. I explained this was the only real reason we wanted to contract them for the install and he was sure to get the range hood product info and all the measurements for the quote.
A week went by, then two. I reached out and didn’t hear back for another week. He said he was traveling and someone else was handling the project. He would call them to check in. He emailed me the next day saying I should hear something in a day or two.
Another week went by. I called and asked where my project was– someone at the office said they’d get back to me soon. The next day a woman left me a voice message saying she was taking over working on the quote and wanted to know if someone had come out to measure yet… I guess she could have checked the file but nope, she asked. I called back and said yes everything should be in the file. She said she’d get me the quote the next day.
Another week went by. I called the original guy who had been traveling– he said he couldn’t believe they hadn’t gotten it to me yet. He called them and sent it over to me via email. The quote was missing the most important piece– the range hood installation. I asked him why it wasn’t there as we made it quite clear that was a requirement. He said he gave the office the measurements and instructions so they should have factored it in. He said he’d ask again.
The next day he emailed me back saying he didn’t work there anymore and ‘good luck’ on getting what I needed. I contacted the home office in MD again and left a voice message. I then sent an email. Then another email. Weeks have gone by and no one has gotten back to me.
What a huge waste of time. We were ready to drop serious cash on an installation; now we’re just going to do it ourselves and find a contractor for the range hood portion.
tl;dr Don’t waste your time! Do what you can on your own and get specialists for the rest. Osprey Bay doesn’t have their stuff together, and IKEA, if you monitor these, your company needs to find a new partner for installations.

We went to Ikea at the end of April and paid the $ 199.00 to have someone come out from Osprey Bay (the company they use to do installations) to measure the kitchen and come up with a design. We did have a consultant come out and measure and design the kitchen with us.
A few weeks later, he called and said he was leaving the company and would not be able to work with us. He had very negative things to say about Osprey Bay but I thought that it was just sour grapes. Was I wrong.
After months of trying to get someone to take over the project and get our kitchen installed, we finally gave up. We are still trying to get our deposit back from Osprey Bay and have since hired another company to do the installation.
I would highly recommend not using Osprey Bay. They are unreliable and have extremely poor communication with their clients. It is too bad that Ikea has chosen them to do their installation exclusively. We have heard through the grapevine at corporate that Ikea may be menacing a change soon. I hope so. Dealing with Osprey Bay was painful and non productive. We will probably have to sue them to get our deposit back