Sephora

I am a Sephora fanatic. It was definitely one of my most loved stores. Upon moving to the Worcester area, I began to frequent this store. The store is kept very well. Everything was nice, neat and organized. Unfortunately, many of the brands only stocked up to a certain shade in foundations, concealers, and bronzing powders-​basically, the store doesn’t cater to women of color. The issue is not the brands because they had many shades for women of color listed on the Sephora website; the store just doesn’t carry them.
Also, after my first few visits to this location, I noticed a tall, slim lady with silver hair following me around. At first I paid it no attention. I assumed she had profiled me and was just observing my behavior. I brushed it off and ignored her. After several more visits to the store I noticed the same lady circling me and constantly staring at me the entire time I was in the store. Not once did she offer me any help or assistance, even when I asked. I put my items back and left the store.
I spend my hard earned money in Sephora, and initially, I brushed off the employer’s behavior. You’d think after following me around for as much as she has she’d have noticed that I am not a thief. Needless to say, I no longer shop at this store and I haven’t been to any Sephora since. This type take of treatment to customers by employers should not be tolerated by customers or your company.

Can’t say anything bad about this place at all! I love everyone that works there and they are great on remembering your name, friendly upon arrival and educated in skin care products also if you don’t know a good skin regimen and the good thing about sephora that I love is that if u have any problems with a product or don’t like the way it works u can always come back and get a full refund or exchange as long as u have your receipt and they are very helpful in giving u samples before purchasing a product of you aren’t too sure about buying it or just trying it to see how your skin reacts. No complaints!

Products are little on the expensive side but I’ve bought so many great makeup finds here that each one is worth the money. The staff is helpful and will walk around the store with you and help you until you find the right product, if you ask them to. They won’t bother you to buy something when you’re just browsing either! The beauty insider program is great and they even give you free makeup on your birthday.

This Sephora location is clean, well stocked and well lit. It is also convenient as it is close to my home. The staff are helpful, warm and welcoming. However, I have stopped shopping at this location because I came to notice that when one particular manager was on duty, she closely watched and followed me as I shopped.
At first, I thought this manager – a full figured woman with auburn hair – was particularly keen to help. At Sephora stores I usually browse freely, without frequent interruption. However, I came to notice my experience at Millbury was different from my general Sephora experience only when this manager was on duty. She consistently followed me and was quite obvious about closely watching me in particular, to the exclusion of other guests.
I began to feel uncomfortable with her constant, unasked for attention and constant observation. I dreaded seeing her when I came to shop. Slowly it dawned on me she was engaging in this behavior because she suspected I was a shoplifter.
I am not sure what gave this manager – and, it must be noted, only this manager – the impression that I would take items from the store without paying for them. Perhaps it’s because I am a woman of color and am stereotyped as more likely to steal.
Perhaps it is because I shop at Sephora so frequently I arouse suspicion. I am a makeup artist. Shopping for makeup is an essential part of my work. Ironically, I am at the highest tier of shopper VIB Rouge reserved for people who spend more than a thousand dollars a calendar year. I have spent thousands of dollars for product at the Millbury Sephora alone.
Perhaps the issue is as basic as this manager disliking the cut of my face. I do not know.
Whatever the reason, this particular manager’s behavior made me feel so uncomfortable and unwelcome that I decided to stop shopping at Millbury entirely. I now shop exclusively at Natick, Holyoke, or Sephora online. These brick-​and-​mortar store locations are not as convenient as Millbury, but I would prefer to travel and be treated with respect than to be followed through the store as though I were a sneak thief.

Loved my experience. My technician was super sweet. Wasn’t rushed but didn’t take too long doing my makeup & showing me the best colors for my face/​techniques to apply. Answered all my questions in an educated way so I feel good giving her my business at the end of it. Very clean, organized store. All of the staff were friendly.

I absolutely love this Sephora location. This is precisely what a shopping experience should be like from start to finish. I am in no way anti-​youth but it is always nice when there are sales associates my own age available to assist me and completely get where I am coming from regarding skin care and make-​up. Add to this the fact that this Sephora location is a miniature United Nations. Diversity always makes for a more interesting staff. There is surely a manager behind the scenes that knows exactly what they’re doing. I would say more but I’m saving that for my letter to Sephora!

The staff are great here. They are very friendly, knowledgeable and helpful.
The store is kept sparkling clean and everything is perfectly organized. Huge selection of perfume at this location.
The makeovers they do here are great and very thorough in telling you how to apply new kinds of makeups. The woman that helped us was great at matching colors to your skin tone.

I LOVE Sephora online but I ADORE Sephora stores where I can talk with real people and get real help. Brand new store, so it’s clean & shiny. Brand new workers who are helpful & friendly (and not jaded by retail life). Score!
I’ll be back in August for full overhaul of my now outdated skin & make-​up regimine!