Millburn Laser Center

TERRIBLE PLACE! DO NOT COME HERE if you want to be treated like a human being. You will be treated like a wild animal and robbed of your money.
… I’ll also mention if you have an accent from another country, you will be discriminated against.
First of all, the customer service is horrible. The staff is incredibly rude.
They gave me a certain price before coming in and then the price increased tremendously when I arrived in person. The trick is they don’t tell you about the price increase until AFTER the dermatologist sees you, in order to steal your money and force you to pay a RIDICULOUS AMOUNT OF MONEY. It is so unjust. They literally said «we gave you misleading information» and that I actually had to pay much more than the price they had given me over the phone. It really frustrates me that they waited until after I was seen to tell me this.
The dermatologist was nicer than the people at the front desk, but she was in such a rush. After waiting for her to come into the room, she completely sped through the appointment. I wasn’t even able to ask her questions I had about my skin. She told me what she thought she saw on my skin and immediately left to give me these 2 tiny samples! Other dermatologists I’ve been to have given me boxes of samples! The people here are so frugal and DO NOT care about their customers. Might I also add that THE DIAGNOSIS WAS WEONG! The samples she gave me have resulted in a hideous rash on my face. I am a model and now have horrible skin and am losing jobs because of THIS HORRIBLE PLACE! I now have to go to ANOTHER dermatologist and pay them in order to see what these people did to my face. Terrible, terrible experience.
The office manager is THE RUDEST, MOST DISCOURTEOUS, UNCIVIL PERSON I HAVE EVER MET IN MY LIFE. She has absolutely NO customer service, and I have no idea how she got the title. On top of all of this, she keeps racism alive. The discrimination is apparent in this place. It is disgusting.
THESE PEOPLE HAVE NO SENSE OF HUMANITY. THEY ARE AN EMBARRASSMENT TO HOMOSAPIENS.
Do not come here if you value being a human being and if you believe in equality. Go to another dermatologist.
Obviously, I had to give it 1 star to post this review. If I could have, I would have given a negative amount of stars.

Great dermatologist, but as previous posts stated worst front desk staff. This ‘keeping a credit card on file’ is ridiculous! With the days and age of identity theft many credit cards would not allow this, I was told by my credit card go ahead and let them do that but they are going to cancel that card. (there goes that policy of keeping my card on file)

I met with Dr. Brockman-​Bitterman today to have laser treatment and found her demeanour and overall professional disposition refreshing. I will definitely recommend Milburn Laser Center to friends and especially recommend Dr. Brockman-​Bitterman.

There are SO MANY options for great dermatologists in this area that I don’t know why anyone would subject themselves to this place. I clearly had forgotten how incredibly rude the office staff here was. Not only that, they want to put your credit card on file because they don’t want to send out paper statements. Ummm, then invest in some basic technology like everyone else and send out e-​statements! Danielle, the office receptionist is completely uninterested, not to mention has a bad attitude. I took an appointment here because I had a very limited window on a specific day that I could come, and this was the only place that worked for my schedule. The only bright spots were Antonio, the PA, and Dr. Penrose, both of whom were extremely professional, but still, not worth it. Try Dr. Ehrenreich at Soma Skin and Laser in Milburn — he’s great. I’ve also heard great things about the Dermotology office in Main Street in Chatham.

I might as well have lit 150 $ on fire… I came in to simply see Dr Eric Siegal for a rash I had and to calm my rosasea. I don’t have insurance and explained that. He didn’t touch me didn’t examine me nothing. Stood on the other side of the room with his dumb laptop. He pretty much gave me a foam n some lotion samples i couldve purchased at cvs (whatever he had left in the closet) and told me to use it on my rosasea and my rash. which made no sense to me at all. I called and told them after 2 weeks what he gave me didn’t work. Like at all. They told me to pick up something else but I didn’t even bother. Wasn’t worth the gas. I don’t recommend this derm. Its a joke

I never write bad reviews. But here is the first. To start off, I have been a patient here for years (it was convenient to me and they took my insurance). The doctors don’t spend much time with you at all, maybe 3 minutes tops. They also don’t really seem to look at you, just write a few prescriptions and send you off and tell you to come back in a month. The front desk and reception very unprofessional and disorganized. They have made mistakes with my appointments multiple times. The office has a new policy where you can only make an appointment if you have a credit card (which I don’t for personal reasons). I talked to my doctor,(brockman) at my last appointment and told her this. She said it was fine and I can make an appointment anyway. The reception said she would write it down in my file that I don’t have a credit card. Well I call them today to change the time and they say I need to bring my credit card. I explained my situation and they put me on hold and then hung up. I called back and they told me the doctor was busy and I could speak to the office manager, who told me I could no longer go there because I don’t have a credit card. They will lose a patient who has been going there for years because of a policy that’s pretty ridiculous in my opinion. I do not recommend this place at all.

Front office staff is terrible. I went to pick up my prescription at the pharmacy 3 different times, as they kept calling in the wrong one. When I called back for the third time, the receptionist told me that the doctor would get back to me, and then hung up. Before he hung up, i heard him say «omg who is this guy». Still haven’t received a callback. Don’t expect to see the doctor for more than 30 seconds. Very rushed, and not thorough. The front office staff also makes you feel like you’re bothering them when you walk through the door. ive heard this from several people i know who go here. Very unfriendly environment. Definitely wont be returning.

I’ve been to this facility twice now. Once to see Dr. Brockman and another time to see Dr. Pemrose. Both experiences have been terrible and I will probably never return. (I only went to begin with because they accept my insurance).
I found Dr. Brockman to be rude and brief. She barely gave me two minutes of her time and I found that she belittled my questions and didn’t give me full or thorough answers regarding my health inquiries and concerns.
Dr. Pemrose wasn’t very knowledgeable. She didn’t seem to know what my skin irritation was (which is fine, we can’t always find exact answers), but she didn’t offer any context or try to really help me understand a possible diagnosis or origin for the irritation. I felt like I had to ask a million questions– things that a dermatologist should offer without being asked: such as ways to alleviate discomfort, if sun exposure was an issue, questions about contagiousness of the irritation, etc. I was probably better offer talking with a pharmacist or searching online.
The staff was incredibly unprofessional. I showed up for a 2:45 appointment, was placed in a room at 3:05 and wasn’t seen by a docotr until 3:40. In the meantime the nurse staff sat outside the room I was in and audibly gossiped about other people in the office.
By far the most unprofessional facility I’ve ever been to. Are these people even doctors?

I’m giving my 4 star review for Dr. Friedman.
She’s amazing. I have suffered with eczema my whole life, and am super sensitive about it. I’ve been avoiding seeing a dermatologist for a while, since I hate having to use steroid ointments to clear it up. My body decided to go on attack mode one day, and on top of the eczema flare up I was already having (due to stress, weather and my allergy to cats), I had a hive breakout on top of it. I quickly made an appointment here. I’ll agree with other reviewers, the reception is not the greatest. They are loud and are always having multiple, full on conversations that you can hear from the waiting area. You aren’t their first priority, which is made clear in the way they quickly shrug you off.
Outside of this though, there are some great doctors and Dr. Friedman is one of them. If you want someone who is understanding, ready and willing to answer all of your questions and give you what you want and need, she is it. During my appointment, I bursted out in tears from frustration and she was so unbelievably understanding and ready to help me through it. And now, my skin is clearer than ever. I love her!

I’ve been going to this practice for 6 years to see Dr. Allyson Brockman. She takes great care of me and I would recommend her to anyone.

I guess others have already beat this one to death.
This facility has some awesome doctors and very few good staff.
Most (not all) just stand around and do nothing.
Unfortunately, I have no choice but to put up with it because my doctor is 1 in 1000. In fact, I wouldn’t be surprised if she is 1 in a million.

I love my dermatologist but I hate the staff at this office. They are very rude and unorganized. My husband at a different visit told me the same thing. I work at a dentist office and I would never treat any of my patients this way. And I know the girls at the front would never treat anyone the way I’ve been treated here.

I sure wish I could write about the professionalism of the doctors and so on, but I can’t since I never actually got past the so-​called receptionists.
If you’d like to experience what socialized medicine might feel like in advance, please do make an appointment with these people, who also trade under the name Associates in Dermatology and Cosmetic Surgery. I’ve gotten better «service» from the motor vehicles people.
I went in for my 1:30pm appointment, stood directly in front of the front desk watching TWO so-​called receptionists do everything BUT glance up at me, say hello, say «we’ll be with you in a few», or in any way acknowledge my existence at all. Look, I understand people can get busy, and maybe I came at a busy time. But there is absolutely no excuse even for a medical office to ignore its customers so completely (yes, we are that, even if we are «patients»). All it would have taken was a quick, «We’ll be with you, sorry.»
Now, the waiting room did look busy, so I guess the good Dr. Siegel has all of the patients he can handle, and doesn’t really feel that training his staff on minimum human decency or customer service is necessary. Good for him; I’ll be sure to take my business elsewhere as there really is no shortage of dermatologists around these here parts.
Here’s a thought — most dermatology issues are not «I gotta have it taken care of right this minute» type of medical emergencies. If you don’t HAVE to use these people, I’d advise you to steer clear.