Chase Bank

I love My-​Le! She has been my and my family’s banker for over 6 years now. She is incredible & goes beyond to help!
Recently I applied for a Chase card & came across some issues. The entire ordeal lasted over a month & by the end, I was ready to throw in the towel. But My-​Le didn’t give up, she followed up with CC department & updated me. Finally when I wasn’t expecting it, everything got resolved thanks to her. My-​Le, thanks for being so awesome! I’m so thankful for your help & for not giving up on me!

The people here do their jobs but they’re not the most personable people ever. It’s always cool to be able to walk into your local bank and feel some sense of community, but here they’re all just strangers and they feel like it too. Not the best, but also not the worst customer service I’ve experienced.
The ATM’s location totally sucks. You have to walk all the way to practically the corner of El Camino and Millbrae Ave so there’s really no convenient parking spot. Whoever thought to place it there didn’t really use their brains before doing it. What makes it worse is that the wind blows stronger there because of all the cars passing by so it really should have been placed on the parking lot side. On the plus side, there is in fact an ATM and it takes deposits, which is always a good thing especially when the lines inside are always long, like they are here at this branch.

The only reason they don’t get 5 stars is because of the ATM location and the parking. The ATM is located on the El Camino side and it is not a very secure location. I think they could find another place to put the ATMs. I also find the parking lot to be confusing. There is a one way in and one way out setup for the parking lot which is not accommodating at all. In coming into the parking lot from el camino you may run into a car coming out the same way because most people do not follow the RULES of the lot. Just make it bigger and everything will be OK.
Aside from this the branch itself is great. The tellers are very friendly and you never had to wait too long in line to be helped. Often times the personal bankers will help to expedite the line.
I use to come here periodically when I worked in the area. Good staff and service. If you bank with Chase then this a branch you should get to.

Can’t believe there was only one person working. It was a few people in the line but it took me so long to wait just to pay for my credit card. I should have done it online. The management in this bank should do something to improve their clients’ experience.

Received excellent customer service from miss Cheryl Price as she is truly personable and professional at the same time

Popped in and met with Kenny to open a checking and savings account. Kenny and everyone I encountered in this bank was friendly and professional. I would highly recommend him and this branch for your banking needs.

Went into branch to get paperwork notarized yesterday and the lady is so rude, her name is Jessa. Took another lady in front of me who has been waiting, walked passed me and didn’t say a word. So rude and unpleasant.

This specific chase branch is Wreck. Nothing to brag about, nothing positive to say. They always, and when I say always; I don’t use it lightly, have a long line god knows where it ends and how long you need to get to the teller. No to mention most of the time, they only have one or two tellers. Also most other branches have business window where they serve business customers faster and more efficiently, but this branch don’t discriminate, One for all. Their business bankers, forget, unhappy people with head filled with drama from home they bring to work, and you the customer is the victim if you get caught in the middle of a heated personal conversation. I really think that branch needs to go through renovation and new blood to improve. Its strategically located with plenty of private parking but what’s the point when you are about to walk in into unpleasant ground. Will keep visiting to see if this advise if well preceived.

The manager of this Chase bank was rude and unresponsive. Date 8-​7-​2014. I am a Preferred client. I had to deposit a large amount of money and ensure that I get 6 LLC Notarized. Bottomline, the manager did not want to notarize or deposit my check and said I dont have time after keeping me waiting for 25 minutes. This is the worst customer service ever. I am pulling my money out and also telling other preferred chase clients the same.

I was very displeased with the service they offered, when I cashed a check at this location. When the Banker offered to open an account for me. And I declined. Her whole attitude had changed and did not want to help me. Her tone of voice was not calm and patient but quick to answer and she did not look at me to talk to me afterwards And rushed me out as fast as possible. She also charged me a fee to cash my check. As I stated to her I had an account there, but she kept stating its not a checking account. Even tho Every other branch waives this fee as long as I have some type of account with them.

This Branch Really Sucks.
Never enough tellers. Only ever has 2 at best. Wait in line while others complain about problems about their accounts to tellers, making the rest of us wait.
Bankers goofing off and hanging out in the back room.
Only 1 ATM at this branch.
Branch Manager is like a used car sales man that you cant trust cuz he makes promises and smiles and waves at customers like a broken stewardess on board an bad airplaine flight.
My sugggest to ya ll, go find a real bank.

I was really upset when I woke up this morning to find that Chase had charged me two separate overdrawn unsufficient fees that should not have been charged on my account in the first place. I’ve never really had an issue with Chase previously until now. I decided to give them a call instead of making a inconvenient trip of going into the branch since I had to be at work in about 20 minutes. I believe the banker who helped assist me, his name was Jeremy? (forgive me if I am way off with the name) After about 10 minutes of me rambling on and complaining about my concerns (which during the whole process, he did not once cut me off or disagree with anything I had to say) gladly waived the fees for me. I am super satisfied with this specific Chase branch here in Millbrae and will continue to bank with them. The customer service was great and the banker resolved my issues in an instant professionally with no hesitation or hassle. You’ve got a customer for life. :)

This Chase branch has the best customer service and efficiency in terms of wait time. The staff here are all very helpful and friendly. They did try very hard to solve my problems and follow up as they have promised. I have never seen any big major banks have service like this (maybe just me being unlucky with other banks). Most banks only care about the customers’ deposits and investment portfolios. The service that I have received from Anna (the assistant manager) made me feels like my withdrawal is just important as my deposit. They care about all the services that they provided for me. This really impressed a small customer like me.

The staff here at this branch are very nice and friendly. Service is indeed very professional and most important of all, the staff work very hard to make sure every customer gets their transactions processed quickly and efficiently. There are times when the line at this bank gets long, then another window is immediately opened up to help the next customer in line. Getting to and from the bank is convenient cause there are SamTrans bus stops, BART and CalTrain Stations nearby!

I made a stop at this Chase location because I was headed to the Millbrae area. Sometimes I forgot that this location is here even though it’s right on the corner of a major intersection.
There’s a parking lot in back, so parking isn’t tough at all. Or it wasn’t bad at all when I arrived.
There was no line at about 4pm. good deal! Haha. The gentleman helping me was very nice & I had no problems with him.
If I’m in the area & need a Chase location, this one is definitely on my list :)

I’m a long time B of A customer but got seduced into Chase with one of their offers — and so set up an account. Since then, I’ve had several interactions with them. I am a bit older and the staff there is very young, but they are incredibly professional and helpful. Tiffany, the branch manager, was great and gave me lots of personalized serviced and always calls me back quickly when I phone in. Then I went shopping for a car loan and Tiffany hooked me up with Jack who was wonderful. They went out of their way to get my loan approved ASAP and redirected things so that they could print they check for me in the branch to allow me to meet the car dealerships deadline for obtaining outside financing. I am so impressed with how efficient they are and how directed towards customer service they are. I like their policies too. I wish they had more ATM locations like BofA does but I’m going to work at transferring all my accounts over simply because the service is so much better. They seem to work well together too. So many banks I go into have blanked-​face people who smile at customers but don’t really see them — and their interactions with one another seem dry and perfunctory. The Chase team in Millbrae work together like a well oiled machine and seem to really connect with customers and with one another. I highly recommend these guys.

Each time i have visited i’ve always received excellent and courteous service ever since it became Chase. Most recently, i had to deal with theft of my personal banking information which required a lot of work to replace information i lost and closing and opening accounts. I felt that the staff went above and beyond in helping me. In particular, i felt that the service i received from Bryan Hall and Lee Young were exemplary, and from my vantage point feel that the branch is managed really well by Tiffany Yamane.

This location used to be Wamu. Located right on the corner of El Camino and Millbrae Ave, right across the street from peter’s Café.
I don’t go to this bank alot, since I stopped using my account at Chase for quite a while. But just 2 weeks ago, I decided to come in and cancelled my account before they start charging me monthly fee.
This bank usually gets crowded for some reason. I came on a Saturday around 1pm. Luckily there was on line! And i was helped right away by a gentleman at his desk. The whole process took about 10 minutes. Thank you so much! I was in a rush too! And he had me left the bank in no time, plus he switched my account to a student account so i can keep the account without being charged if i didnt have a certain amount in it. Sweet.