The Shade Store

I have shades from The Shade Store in my city home which were recommended by my decorator so I tried the Marin Shade store for a small cottage in Marin. Emily gave the most incredible customer service I’ve had in a long time! I don’t think she has the words «can’t do» in her vocabulary. She helped with design choices, shipping and installing needs and was remarkably responsive. The shades are beautiful (I’ve had the ones in my home for five years and love them all still) and functional. They were produced, delivered and installed very quickly. I highly recommend the Shade Store and if you are in Marin, see if Emily can help you! They have great installers also. A pleasant, efficient shopping experience.

Great selection and knowledgeable salespeople. Guided us to the correct product and then
did everything they could to help us decide. Lot’s of samples, and artistic simulation of the shades from a photo we provided. The measurer and installer they recommended was reasonable and right on top of our order. Even called to tell me when they were coming to make an appointment as soon as possible. For us it was a seamless process. Thanks to Quinn and Emily who helped us. Jay W.

I am a designer and had an excellent experience with the Shade Store. My client wasn’t happy with the installation, because it felt too heavy — the style we had selected had too much fabric. The Shade Store saved the day for me by arranging an installation of the drapery in a more contemporary style that looks lighter. There was no additional charge for my client, and as a result, we were both very happy. The final product looks wonderful.

I cannot speak highly enough with my experience at The Shade Store and Quinn Cosby. The shade I ordered was exceptionally long (160″) and a difficult install. The shade shipped extremely well packed and their contract installer did a great job. The shade is very well made.
Quinn proved to be extremely professional and knowledgable. She even sent an email and phone call follow up to make sure the install met to my satisfaction. Their pricing seem fair and I will definitely return for any future needs.

Not only are the shades beautiful, but The Shade Store has outstanding customer service – some of the best that I have ever experienced. I would definitely use them again for other projects. After looking at the options and speaking with Emily, who was very helpful, we ordered two sets of shades – 3 for my brother-​in-​law and 4 for our guest room. My brother-​in-​law needed roller shades with blackout lining to be able to sleep. We ordered flat roman shades with blackout lining in cream linen. Both sets of shades were beautifully made and very high quality. We had the installer the store recommended do the measuring and the shades all fit perfectly. The only issue was with the roller shades. They had been rolled by the factory in the wrong direction so that instead of seeing an all gray shade, you saw the white blackout lining at the top of the shade and the gray on the rest of the shade. I emailed Emily (who had been our very helpful salesperson) and sent her a photo. She immediately put me in touch with their customer service team. They scheduled the installer to come look at the shades to see the problem and try to re-​roll the shades. He did re-​roll them, but it then was extremely difficult to get the shades to go up and down. The Shade Store offered to replace the roller shades and did so promptly. The new shades look great and work perfectly. The customer service rep followed up by phone and email promptly and he was a pleasure to work with. I highly, highly recommend this store – they stand behind their products and the shades are lovely. We couldn’t be happier with our new shades.

I am an online shopper and when trying to replace the window covers for my bedroom, I went online and literally «landed“on the Shade Store website. Easy to navigate, helpful hints to take measures, and great optical helps to check samples and textures. Just a winner.
Close to place my order, my wife decided we needed to go in-​person to «really see» the samples… so there we went to the store in Strawberry Village in Mill Valley to find an elegant, comfy, welcoming and well decorated show room. Then, we met Emily Ritter who deserves 10 stars for excellent customer service. Although I ended placing the order online she made suggestions that were very helpful, and even gave us the magic solution to replace a hideous set of mirror doors for my closet… wonderful vertical panels. They look beautiful!
Last but no least, I was wearing the installation, those people could be a different breed… but ours was quick, clean, efficient, fast and –believe it or not – thoughtful when dealing with an out-​of-​the code wall.
Nothing short from a 10 star experience… but even if we use it, we know Unilocal has its limitations. Thank you Emily and The Shade Store!