Citibank

Extremely rude and unfriendly. It’s if the tellers hou out of their way to complicate the simplest transaction.

the mill valley throckmorton branch is completely unhelpful — they’ve really gone downhill. it’s like some sort of SNL skit. although the people are friendly on the surface, they cant get anything done– and i do mean nothing, not even small stuff. and they just smile, and don’t even respond when you ask why. example-​they hold check funds all the time, and cant explain why. they held back funds on my rental property (my renter’s checks written to me) every single month for over a year. never once could they just deposit it when i asked them to– even when my acct had plenty of money to cover it. one time i wrote myself a check from one account to another, and they even held MY OWN check back, w/​o warning. this resulted in a bounced mortgage check — lovely. i have worked very hard to have near-​perfect credit. you’d think they simply look at the acct and see it was well funded, but nope– they held their own money back. needless to say, after 30 years, i left. be sure read wells fargo’s Unilocal.they are just ½ a block away. thats where i went and they have been fabulous. not one single check held back, ever. when a favor is needed they are happy to do it. they even give you their personal emails & direct lines and get this– they respond to them! totally different experience.

I have found everyone at this bank most helpful and thorough. Quan has taken care of all of my banking needs and has taken it upon herself to follow up with me regarding my account.
They obviously care! I recommend them. BofA is a nightmare to deal with and demonstrate their lack of respect for their customers on a daily basis. Citi is poised to get services back to the customers. Go there… you won’t be disappointed.

horrible service. the blonde lady is a total bitch! i make over six figures and these douchebags tried to make me feel poor. assholes. avoid at all costs. They wouldn’t cash my brother’s check which was written by a millionare who banks at Citi Bank. So I went in and demanded they cash it. They wouldn’t cash a check written on their own bank by a millionare. Ridiculous. If I could give 0 stars I would. If I could vote to have the branch shut down, I would.

i do not have the time or the patience to relay to you just why i hate this branch so much.
Lets just say that i would rather keep my money in a mattress and borrow from the mob before i willingly deal with these c**ksmokers again.