Mud Bay

I get it. Western WA (I was raised for 20 years an hour and a half from
98 012) is obsessed with their pets versus having actual children so they treat their pets like their own. We have a huge Labradoodle and when we moved here back from the South I could not believe how big this store is from the stoplight on the bothell/​Everett highway (it’s next next to QFC). I thought it was a large café at first. What a waste of space!!! I get it, as a dog owner but come on, pets and humans are NOT on the same level. Tone down your store.

I lovelovelove this place! Whenever I am in the area, I make sure to stop by.
The staff is always friendly and they always ask if I have any questions. Can’t stress enough how much I love this place!
Maybe I’ll make a trip over tomorrow to pick up some biscuits for my little pup!

Great pet store with friendly staff and a wide variety of products. Many of the items tend to be a little more expensive than other stores/​websites, so I don’t think I’ll buy from here on a regular basis. But will definitely be back to pick up some of the gourmet dog treats or an occasional toy.

Hi, I don’t like giving a business a bad review but this time I feel I need to speak up. Mud bay in general is a good store but their pet grooming products such as flea removal are very ineffective and very much a waste of your money. Do not buy their organic flea products as they simply DO NOT WORK. If your little kitty or doggie has fleas do the smart thing and go somewhere that sales FRONTLINE or visit your local vet and get some PRESCRIPTION flea medication. You will not only save money in the long run but your little buddy will be happier for it. :)

What a great store!
I inevitably end up realizing we’re running low on dog food at weird times, but Mud Bay has convenient hours and a great location, so I can swing by whenever.
The staff is very helpful and they have a great policy around trying out new food, so there’s no risk at all. The staff had great recommendations around new products and are very knowledgeable about the things that they sell.
I have yet to have a bad experience here.

If I could give this store 10 stars I would; the store itself is incredibly well designed, roomy, and it’s easy to find exactly what you need; there’s also plenty of space between the cat and dog areas, so if you’ve got one but not the other, it minimizes any drama!
The people here are also incredibly helpful, nice, AND very knowledgable. They take the time to listen to your needs and find the best product for your pet AND your budget — which is not always the case with smaller locally-​owned stores. The woman who helped us find food for our cat who’s transitioning to our new home not only helped us find a good dry food that wasn’t too expensive, she also gave us some free samples of some wet foods so we can transition Mittens to a higher quality food and find out what she prefers.
Even if prices were a bit higher, I’d still shop here — the icing on the cake, however, is that the prices are just as good as the disgusting big-​box pet shops — and in most cases, the same as the giant online behemoth.
I’ll be back for all my pets — and I’ll send everyone I know!

Had a recommendation that I was feeding my kitty the wrong food… went in and was so happy with the assistance that Logan provided. He made recommendations… gave me free samples of multiple types of food, and instructed me how to introduce them. While Logan will be our go to person, all of the staff is incredibly professional, welcoming and super fun to interact with. Can’t recommend this particular location enough!

Wow! I was blown away by the staff here. They REALLY know their stuff. Due to medical issues, my cat needed to switch diets after 17 years on the same diet. It was not a smooth transition, thus I was in no less than 6 times over a two week period and EVERY staff I encountered over that time asked questions about my pet and had recommendations. They really took the time to walk me around the store and tell about each product, with great detail. They also let me sample a variety of foods at no charge before I purchased. Yesterday, I stopped by another high end pet store that is closer to my house to purchase a can of food– where I encountered higher priced food and unhelpful staff who could not answer a question. I’ll drive the extra distance from now on! Mud Bay has won my heart and I’ll shop no where else for my pet needs.

Mudbay is fantastic. I have a little dachshund and she is quite the picky eater. I am currently trying to get her on an all new diet regimen and Fay has been more then helpful. She went the extra mile to stock me up with food samples just to make sure my little one is happy with it before I invest in a larger bag. That meant alot to me. showed me they were not just about sales. They definitely care about your pet! Everytime I’ve been to MudBay all the staff were extremely friendly and very informative.
They’re return/​exchange policy is amazing! This is my new goto pet store!

Mud Bay is my go-​to spot for anything that has to do with my fur babies! I have two long haired mini dachshunds and boy do these guys get picky. Between their picky eating habits and me being picky about the quality of their food, I didn’t think we’d ever come to a mutual agreement but we have thanks to Mud Bays quality selections!
Whether I’m looking for food, treats, toys, or grooming supplies, I always feel confident that mud bay has what I need. And their staff is awesome. Always quick to help and make educated suggestions.
It may be pricier than Petsmart and petco but the value in your purchases here aren’t even compare able.

Super helpful staff and loads of choices for wet cat food. Which is what I was looking for at Mud Bay.
My Snopp cat has some serious preferences so I headed here to find the ultimate tuna dinner.
The prices are competitive and the store layout makes it easy to find what you want.
Healthy foods and organic options makes me happy! And keeps Snoop healthy.

I love this Mud Bay location! I have come here for all of my pet’s needs, from rats & rabbits to dogs & cats since they opened in 2011. Sometimes they get in these really pretty driftwood cat trees & they’re priced extremely well. My kitty Bunker loves hers!
As far as food goes, everything is reasonably priced despite the impression that a boutique/​all-​natural kind of store seems like it should be expensive. The staff always know what they’re talking about too when it comes to specific dietary needs of my pets. And most importantly, no food or treats from China!!!

My dogs love Mud Bay, their cookie/​treat bar has their favorites. If they see the bulk bag they go crazy. The staff in any Mud Bay are terrific but yesterday was my first time in the Mill Creek location. It has a great layout compared to the one I used to live by. The Staff immediately acknowledged me when I walked in with my dog. I needed a dog sweater /​rain proof jacket. But my Aussidor (lab & aussi mix) has a long and tall lab body but a very stocky and large rib cage. So even the XXL didn’t fit. He’s 97lbs. The staff went through every brand with the largest size and helped me try on and off to find one that fit. I was talking about a trip and the hassle of finding someone to take care of the dogs and the Lady assisting me recommended a dog nanny that she uses and handed me a card. That was extremely helpful and nice of her to spend so much time helping me. They will be my go to place now for all my pet needs. =)

The only thing I regret about this place is that I didn’t find it sooner. I’m bummed that I live less than half a mile away and yet I never realized this was a pet store.
When I walked in, I was impressed by how big the store was. Lots of selections (toys, treats, food, bones, you name it!). Everything was decently priced. But, I would still prefer purchasing toys through Amazon since those are always on sale. Can’t argue about the $ 3.50/lb of treats though, which I believe are organically made. I got a big bagful of their treats and my GSD loves them.
I was most impressed by the customer service from each staff. Friendly, interactive, knowledgable, and ready to spoil my pup with treats. One of them even watched my puppy for me while I finished up shopping (although, I was told I might not get my puppy back!)
Best pets store ever. Who hired you guys? You guys are awesome! Worth shopping here and will be coming back.

Cutest pet store I’ve ever been in! Caring, knowledgable employees that go out of their way to help you with a problem. Great selection of foods, toys, and furniture!

I very much like shopping at MudBay in Mill Creek. I have cats and find that they have a good selection of quality cat food at competitive prices. They also carry my favorite litter, healthy cat treats and accessories such as toys, litter boxes, food bowls, etc. The staff is extremely friendly, knowledgeable and helpful. One day shopping, as it was pouring rain with a cart full of cat food and a heavy bag of litter, the young lady at the cash register offered to escort me out to my car to help me load and return the cart to the store. I gratefully accepted. Very good customer service indeed! Seems they also have a nice section for dogs.

My husband and I recently adopted a cat from the Seattle Humane Society and included in our «welcome packet» were some coupons for food/​litter at Mud Bay. We went into the shop the day after bringing our cat home, virtually clueless on what we should buy for her as we didn’t know what she’d like.
Cassondra (I’m pretty sure that’s her name!) was EXTREMELY helpful and friendly. She not only took the time to explain many different types of foods they offered but also threw in a ton of free samples for us to bring home and try out before committing to buying. Thanks to her amazing customer service we have definitely gone back a few times since and will continue to shop here. Thank you!

Great customer service and help. Have a cat peeing everywhere, the store attendant answered our questions, helped us find the right enzymes to clean with to keep her from doing it again. And helped us find food that would mix with her prescription diet to help it be more appealing to her. Also they had handouts with different solutions for her behavior. Another store attendant helped us with our dog finding rawhide and treats that would help with his teeth. Great store with great attendants that want to help and have you leave happy.

Great customer service! They helped us find a crate we wanted and gave us a coupon when they heard we were buying it for our new puppy!
Also if there’s anything you notice about your pet and want some free advice, this would be a good place to go! Our Yorkie was always scratching his ears and it started to smell and come out dirty when I cleaned his ears, and when I brought it up to someone at Mud Bay she a change in what we feed him. I didn’t think that could be it since he’d been eating it for months and only started scratching recently. After a few weeks we noticed his ears were clean and he stopped scratching! (We switched from Royal Canin to First Mate).
Also their new variety pack of bully sticks, trachea, tendon, and even chicken feet has been the newest favorite for our dogs! A big bag full of treats made in the USA for under $ 10!

An amazing pet store carrying healthy gourmet pet food… especially the independent labels you can only find and order online
The staff are friendly and knowledgeable… they also can give out food samples before you buy to see if ur cat or dog will eat it. The toys they carry are also unique & fun!!!