Mill Creek Vision

Jessica and Dr. Arima were fantastic. I got the perfect new sunglasses with the perfect progressive, polarized lenses.

I have mixed feelings too about this clinic. Many 5-​star moments: Physician’s Assistant Lisa — awesome!; office was able to see me immediately that day with a few time options to choose from; technology and tests performed; even Dr. Wong was very kind and seemed to be knowledgeable… up to the point of providing a diagnosis.
No diagnosis was provided. I asked Dr. Wong if she had seen my issue before /​was it common?. She said no she hadn’t seen it before but another Dr. in the office was reviewing my tests too. I was advised to use eye drops and that I only needed to come back to their office if I had a stabbing pain in my eye. She walked me to reception and reminded me «You do not need a follow-​up appointment and do not need to come back here unless you are in pain».
My husband kept telling me how strange it was to not receive a diagnosis. I finally went to their patient online portal to review my visit. Holy Cow! The diagnosis and comments written in my file were NEVER discussed with me. Turns out that I do have a serious condition/​diagnosis and she suggested in the written record that I follow-​up soon with another Dr. from NorthWest Eye Surgeons.
Another positive: they have a patient portal so you can read the facts of your visit.
UPDATE: Good thing I read my patient portal and self referred myself to Tony Huynh, MD. If I had waited until I had a stabbing pain in my eye as Dr Wong suggested — it would have been a retinal detachment. Turns out there is a preventative option to follow instead of waiting for the worst to happen. One appoint with Dr. Huynh and I received a complete diagnosis and treatment plan.

This review is for Dr. Wong. She’s so gentle and kind. She answer all your questions and take her time. I don’t feel rush with her and I seriously just love talking to her. So I would definitely tell my family and friends about her. Thank you Dr. Wong for being so nice and welcoming!

Dr. Arima is punctual, friendly, sympathetic, and all around excellent. His helpers are too — they clearly work together well as a team to deliver high quality service. The receptionists are great too, and handled all the billing, insurance etc. with ease. I had been going to LensCrappers for years and am now kicking myself for it :-). You will receive stellar care at Mill Creek Vision.

This was my first visit to Mill Creek Vision. Dr Arima and staff are friendly and professional. I was there for contacts and new glasses. One thing I found particularly helpful was that during each step in the process, they would explain what they were doing and why. I’ve been to MANY optometrists and never had a clue what certain exams were testing for or measuring.
They also had a great assortment of designer frames at reasonable prices — Coach, Michael Kors, Ray Bands, Tiffany & Co., Burberry, Nike, etc.
I anticipate going to Mill Creek Vision for years to come.

No, I don’t have eye problems. Maybe that’s my I have such good vision when it comes to seeing businesses for what they are. :)
My girlfriend visited this clinic recently, and found their service to be exceptional. The doctors were great, the staff was friendly, and there was little wait time before she was seen. I don’t like it when doctors waste my time, and this place made sure that our time was respected.
Usually this type of service would earn 3 – 4 stars. What set them apart (and earned them their 5 star rating) was when we had a billing issue. They made it so easy to fix this problem, starting by getting back to me promptly. They were cordial and respectful. They listened, and then made the correction. We will be back to visit, if for no other reason that they understand customer service. Thanks again! I will refer all my friends.