All New Again®

Again Jon the owner went above and beyond to fix my house after a second water leak in the crawl space. Liberty mutual did not want to pay what it takes to fix my house and low balled the whole time. Jon and his team fought to get the job done. I trust him to get the job done right and no shortcuts and or using subpar parts.
If you need remodeling or to fix a flood you need to hire him.

All New Again and particularly Joey are fantastic! We had an emergency mold situation over the weekend and All New Again was one of the contractors we contacted. We got three bids and by far All New Again was the most responsive, professional, and economic option. Joey at All New Again came out and helped us identify the source of the leak behind the wall, remove the mold, fix the leak, and get the dry wall repaired. As this repair was just below our home insurance deductible, Joey was very creative in finding ways to keep our costs down from finding a local plumber to do the patch job (we got 2 or 3 estimates on that as well) and recommending ways to dry out the area that didn’t involve renting expensive equipment, and suggesting we get our handyman to patch the dry wall rather than some other more expensive options. We were very pleased with the work and Joey was incredibly responsive — day or night. He explained the process, checked in at major milestones, and helped with referrals for a plumber. We hope to never have a mold situation again, but if we do, we will call All New Again.

Duane was very informative and professional.

I would not recommend All New Again. They were difficult to work with, did not listen or seem to care about timelines. They would show up at random times and not show up when they said they would. Terrible communicators throughout the entire process. The job should have taken maybe a week an a half. Instead it took three weeks because of their poor communication and lack of a schedule.

I have a pretty bad water damage on my property due to a broken water pipe earlier this year and I hired All New Again to fix and restore it. Jon was very detailed in his assessment, outlining every single thing that needs to be repaired or replaced. Jon & his team then handle the whole process from packing, storing, repairing as well as dealing directly with my insurance company for all the claims. The property looks much better than before with all new carpet, new dry walls & a nice polished hard wood floor.

We had an upstairs shower overflow due to our 6-​yr old covering the drain with a washcloth in order to create a shower pool. Water flowed along the base of the walls and managed to find its way down to the kitchen below through the light fixtures. We called Jon at All New Again. Jon took time to discuss the process. He was easy to contact when we had follow up questions and spent time, without being pushy.
They arrived on the job quickly, and started by packing and moving ALL of our belongings in the bathroom and master closet. They went to work pulling up damaged flooring (particle board, linoleum and carpet) and removing a fiberglass shower insert. They used an air injection system with dozens of straw sized air lines that they inserted directly into the based of the walls to ensure complete drying of the bottom plates and floor. They had a machine that kept the air at a constant high temperature and a dehumidifier. Really, a whole battalion of equipment designed to knock out the job quickly and completely. They put up an enclosed heavy-​duty plastic barrier in the work error, which was supported by spring-​loaded metal poles and had a zippable entry point, so that we could continue to function around the enclosed work area. Cords in the hallway were taped down to avoid tripping hazards.
All New Again works directly with the insurance company to negotiate their billing and members of Jon’s team that were involved in the job from the start were present when the adjustor arrived to assess the damage. This was helpful, because they were able to answer questions and clearly communicate to the adjustor to ensure we received coverage on full extent of the damage. They really advocated on our behalf, which took a lot of stress out of the situation.
We didn’t end up using All New Again for the restoration portion of the work, because I was interested in doing the remodel myself. Turns out it’s a lot of work (wife is rolling her eyes at me), and is still ongoing. With as thorough as Jon and his team were, I’m sure they would have done a great job and quickly.
Couple final touches that show how Jon has his customer’s satisfaction in mind:
1) They let us continue to use the temporary clothing racks while we get the bathroom put back together. I don’t know if they expected them to be missing so long (we still have them… thanks Jon… we’ll be returning them shortly!!). He hasn’t bugged us about them except a gentle reminder several months later that we could return them to their office or he could come pick them up :)
2) They sent a really nice bouquet of flowers to say thank you for choosing their service. They were nice. So nice, that all the past flowers I’ve given my wife look dumb. I just got poorer, as I’ll need to buy these kind of flowers for my wife going forward.
We’d use All New Again again (hope we don’t have to, of course) and recommend them. Thanks Jon and team.