Al Robert – State Farm Insurance Agent

Been our agent for 30 years. Always there. No high pressure yet helpful and reactive to all requests for all lines of coverage. Excellent follow up and responsiveness of specific issues. I know insurance, and Al and his group are some of the best.

I have been a client with Al Robert for close to 20 years. Al and his team have always done a great job of advising me and taking care of my insurance needs. They have also helped with my retirement funds and State Farm Bank is awesome. I appreciate their professionalism, concern, prompt response and friendliness. I highly recommend this business. Al Robert and State Farm is a winning combination!

Highly recommend this specific location for the service this staff provides. I’ve been with these guys for a couple years now and they’ve handled 1 car accident beautifully. I literally didnt have to do a thing! They made all the phone calls and walked me through the steps. They’ve also handled my retirement roll-​over very smoothly along with my home owners insurance.
Its not the products that they provide that sells me. Its the staff. I HATE CALL CENTERS! This office is a place i can call or drive to to get stuff done that day.
Quality customer service is hard to come by, and i rarely give 5 star reviews. But this office deserves it.

Zero stars would be much more appropriate!!! As others have stated, the incompetency in this office is amazing! Don’t bother trying to get ahold of anyone if you have questions, or if they over charge you, because they won’t call you back. Their customer service SUCKS when just dealing with adding PIP coverage, I couldn’t imagine what it would be like to deal with a claim! I was with this agency for 8 years before I finally had enough of EVERYONE in the entire office. Neither Al or Jonathan are helpful and the other people that they have hired to work in this office mirror these men’s capabilities. State Farm as a whole is great, but this agency SUCKS!!! Be warned!!! They will only take your money!

These guys are so incompetent. Avoid like the plague. We’ve gone through them for many years and every time something changes, they «accidentally» either cancel our insurance because they forget to process a signature or check, or pull from the wrong account that we shut down years ago.
State Farm itself isn’t bad, but this office is totally incompetent and will only give you a headache. The owner is never around, and the guy who has mostly handled us, John, is the one who screws it up every time.
***Update*** We switched agents and the old office still managed to screw up. Now they pulled a second payment for the month after 15 days. Unbelievable.
I got a response from the owner (see below). «Sometimes mistakes happen». Sometimes? These mistakes have happened every single time we have updated our insurance, changed a payment account, changed a car, whatever the need was. They even cancelled our insurance once because they forgot to process an updated checking account number, without telling us, and leaving my pregnant wife to drive uninsured for almost two months. We’ve dealt with these mistakes at least twice a year for several years. So done.

Incompetency at it’s best! The owner is too busy focusing on his golf game and watching his staff through the window in his office than taking care of clients or following up with vital communication! This agency suffers from an owner whose attention is clearly elsewhere. Their negligence and miscommunication left me exposed to unnecessary risk!
Not a good neighbor… :-(I switched my Auto and Home policy to Geico. Saved time, money and frustration.