First Hawaiian Bank Mililani

Friendly staff. Fast and efficient, just how it should be. They had enough staff to take of the customers.

First Hawaiian Bank deserves a NEGATIVE HUNDRED! I went there today to open a new checking account. My name changed late last year due to a divorce. Today… the girl told me if I want to open up a checking account I would have to provide my: 1) passport 2) social security card 3) certified divorce document stating the name change 4) my lease to prove I live where I live. CAN YOU BELIEVE THIS??? And, for a checking account! Do they not understand a checking account represents MY own money? We are not talking about a loan! Sheesh! I left and went to American Savings Bank where I had the opposite experience! They were kind and professional and did not request the items First Hawaiian Bank did. Don’t bother walking through the door of First Hawaiian Bank! Head right on over to American Savings Bank near Safeway.

Been trying to get a credit limit increase on my credit card for over a week now. I tried to do it over the phone first, but it appears they can’t do it if your address hasn’t been updated on their system. The customer service agent asked me to stop by the closest branch and update my address; it has been 5 days since I stopped by that branch and they haven’t changed it on their system, so I still cannot apply for the increase.
This is not my first issue with this credit card from FHB, this has to be the only credit card that doesn’t allow you to make payments online; it also doesn’t let you make more than one payment each billing cycle (which might be illegal due to the fact that they are forcing you to pay more interest by not allowing you to bring down more principal). The credit card center also lacks communication with this bank since it takes forever to update an address.
I have decided to close every loan and credit cards I have that are related to this bank because I find that they are inefficient, it is incredible how they never try to accommodate their customers. Please never apply to a credit card for this bank, also any loan if you are used to make online payments; unless you have a checking account with them there is no way to arrange it.

First off, I’d like to say that I am very satisfied with my ability to get a loan with this bank. They were fast, efficient, and able to provide one for me. The customer service I got from the employees who work in the loan/​customer service department of the bank in the back are beyond satisfactory. They are very nice, friendly, and personable.
HOWEVER,
the customer service I get from the bank tellers who work in the front of the bank, is horrible! I am beyond disappointed with the kind of treatment I get from the bank tellers! I have had multiple implications when I come in to pay my monthly car loans (they often suspect/​accuse me of privacy violation then realize that they made the mistake and don’t even apologize!) and whenever I come in to deposit a check or make a withdrawal, the bank tellers (4 different ones so far) who service me are rude and unfriendly.
It has come to the point where I just come in to do my business, expect to be treated poorly, and leave without so much as a «thank you» from the bank tellers, just a loud «I can help the next customer!» to the next person in line before I’ve even had the chance to gather my belongings and leave the counter. I plan on taking my business to a different branch, and also make a complaint if this persists.
I am very hurt and upset by this, I left another bank where the customer service was much better to join this one.
*I have not had these problems with other First Hawaiian locations, it’s just this one in Mililani
*****UPDATE: I’ve run out of patience with this bank, they are so INCOMPETENT!
I spoke with someone in July and signed the necessary papers to change my last name, because I got married and was supposed to receive a new debit card. IT IS NOW NOVEMBER AND I HAVE STILL NOT RECEIVED MY CARD!!!
The worst part about it all? Through out these entire 4 months, I’ve been speaking with multiple different bank tellers about my problem, and they’ve all given me different answers. «Wait another week…» «It looks like it was sent in September, wait another week.» «I’ll call you back.»
I spoke with Junelyn today (didn’t appreciate her snap-​attitude with me, I was distressed, but not rude with her) and my card has been sent back and forth and was destroyed by the ones who sent it! There have been no changes in my address and the post office was well-​aware of my name change. They don’t even know why it was destroyed. I cannot believe the amount of stress I go through with this bank. Will definitely be switching to a more competent bank in the future.
Good for loans, bad for everything else.

This mililani branch has terrible customer service. I didn’t get a greeting, let alone eye contact. I only got a forced conversation out of the obviously bored teller when I has asked how was her day. I cannot stress enough, this is a terrible branch!

Friendly and personable willing to help. My only issue is a good deal of paperwork is routed to a main office and then back to the branch. Allow some time for this to happen.
Clean, roomy and bright. A pleasure to bank here.

Being that this is the only FHB in Mililani, they kind of have the monopoly on things. For the most part, this location offers all that you would come to expect as far as service from one of Hawaii’s premier banking establishments. Kudos to them on that!
I appreciate the helpful attitude that most all of the staff have at this location. Many are very friendly and kind. There have been a few times where I feel that in their friendliness they cross the line with some of the comments that they make towards their customers… Kind of like «OMG, did they really just comment on deposits via the Night Drop?».
Wish that they would act a bit more professional at times, but otherwise, I do appreciate the work that they do and the services that they provide. They often have s smile on their faces and you can tell that as a team, they really enjoy what they do and enjoy working with each other.

A bank is a bank is a bank. IMHO, a great bank has these key features: 1) no line; 2) happy tellers, and 3) EFFICIENT tellers that can get you in and out faster than it takes for you to get your starbucks coffee. Of course, #3 leads to #1.
Im not a regular FHB customer, but when I do need to do teller transactions, I love the Mililani location. Never a line here — I might as well have kept the car running! The location is neat and clean, well-​stocked with bank slips, and looks relatively cheery.

I went to this place to open new account because I had a bad experience in Haleiwa branch. One person on the desk free at the time but she didn’t help me instead she helped another lady who just arrived. Why they have sign in sheet if they don’t go through those list. I left Haleiwa brand and went to mililani. Sign in my name and right away Sani helped me. She is pleasant and courteous. She listened and answered questions I have. Thank you and keep up the good work.