Verizon Authorized Retailer – Wireless Zone

I went in to buy a screen protector for my S7 edge and they sold me one that is defective. My phone barely works now. I asked for a refund or exchange and I was rudely told they have a zero return policy on tempered glass. They offered to email Verizon to see if they would help but it wasn’t something that could be done now and they would call me in a few days. This protector was 30 bucks! I think that is unacceptable and will be calling Verizon myself with a complaint about this dealer and will be leaving bad reviews on every social media venue. Don’t waste your time going here. Go to an corperate Verizon dealer!

As referenced in the photo, I visited at 7:21pm on a Saturday, yet the store was closed – doors locked, lights off, closed. We were confused at first because the hours sign posted RIGHT in front lists an 8pm closing time. If there was some sort of electrical issue, etc. responsible for the closure I would understand, but there wasn’t even a sign with an explanation. My boyfriend was going away the next day and really needed to pay his bill so unfortunately this really inconvenienced him. Dissatisfied.

Customer service at its worst. We went in to purchase new phones for my boyfriends parents. In the process of transferring data from the old phones to the new, they lost all the information and 180 contacts on his phone. When we approached them on how to resolve the issue, they became extremely defensive; they started shouting loudly saying the phone was like this to begin with and there is nothing they can do to help. It was extremely disappointing and unprofessional. We asked them to refer us to a supervisor or manager to contact. They gave us a disconnected number
When we arrived home I called Verizon corporate, they were the true life savers; they were extremely professional and helpful. Through them I was able to file a complaint about the store, they also spent about an hour with us over the phone helping us retrieve all the lost info and contacts.
Verizon should seriously reconsider being associated with middle men stores/​inexperienced representatives that lack proper training in customer service.

Had a difficult experience today with Samantha and another associate. They mistakenly reset our phone to the factory defaults and then claimed ignorance of it, meaning we no longer had any of our contacts.
Mistakes happen and that’s OK but their stance prevented them from helping us resolve the problem.
They angrily denied responsibility and claimed we didn’t have any contacts in our phone. We called the verizon call center, who proceeded to update our new phones with the contacts from their backup system.
A little customer service training would be very helpful.

Buyer beware! This is not a Verizon Corporate store and prices may be higher than you should pay for your phone. Be careful and avoid this one if you can. I won’t ever go back there.

For a «middle man» store that exists and thrives by only being able to smoothly help customers through the whole cell phone buying and set-​up process this location adds ZERO value and has even less customer service skill. My family bought a NEW iPhone 5s from this location 7-​days ago and when we unfortunately had to bring it back after having issues with it not charging and severely overheating, instead of help we were met with blank stares and simply handed a poorly typed instruction sheet to «Call Verizon» When I challenged the clerk on the shops verbally stated and in store written «14-​day Return Policy» that they played up and underscored at the time of purchase, we were again referred to their WEAK instruction sheet to «Just call Verizon» So I guess the answer to the question of when is a FULL 14-​day return policy not a FULL 14-​day return policy? When its one given to you by the Verizon Premium Wireless Retailer on 143 East Main Street in Milford. Do yourself a HUGE favor and don’t bother with the AHEM’ Store Manager Samantha and her crew because they have no willingness to «help» you beyond taking your upfront fees and they add ZERO VALUE… Besides they’ll just tell you to call Verizon anyway so even why bother?

The people here are very poorly versed in Verizon ‘s available voice and data packages. They tried to tell me that my only choice was a share everything plan and I would lose my unlimited data. Thankfully, I went to the corporate store in Bellingham who were able to get me the services I wanted and I got to keep my unlimited data.
Find a corporate store and don’t waste your time here.