Target Optical

I’ve been going to Dr. Kim for 14 years now. He’s professional, compassionate, and considerate. It’s nice to see someone just once a year and not have to reintroduce yourself. Also, Dr. Kim takes the time to fully explain each procedure and outcome. I wear contacts and I’ve been wearing the same frames for over 20 years when I wear glasses (they are classic frame and I like them, so why change?) I’ve only used the optical department a few times when my wife or son needed glasses. The people there are friendly and knowledgeable. There is a wide selection of frames and when it comes to cost, they work hard to get you all discounts available.

I talked myself out of writing a terrible review several times and after this last experience I think it’s time to share my thoughts. When I first ordered my glasses they arrived with the wrong prescription. We still don’t know if it was my eye doctor or target but either way the manager, Don took great care of everything. He called my eye doctor and got me new, correct lenses in a matter of days.
When I arrived to get those glasses a different employee spent about five seconds fitting them to my face and I was on my way. After two days I had such a bad headache from how tight the glasses were. I went back in today and again, saw Don. He spent several minutes adjusting the glasses and making sure I was happy with them.
If it weren’t for Don I wouldn’t return. He deserves five stars, the rest of this place deserves 1 – 2. Proper customer service training makes a big difference.

Boyfriend bought glasses here with me and paying with the redcard it really does help! The people are so nice and they actually have some great GREAT brands of glasses to choose from. They can do some fixings in the store and i just really enjoyed my one time experience here. Ill be back in the future!

Target Optical seems convenient and it was even recommended to me by a friend. My expectations were low from the beginning considering it’s an eye doctor located within a Target store but it was the closest optometry office to me so I gave it a shot.
First of all the wait was ridiculous. I made an appointment online for a specific time and ended up waiting almost an hour in the office for the optometrist to see me… there were no other people waiting I was extremely annoyed and wondered why it was taking so long.
Second of all the people working in there were obviously incompetent and tried ~goofing~ around with me as I waited which just raised my annoyance level so that I almost wanted to leave.
The WORST part was ordering my glasses. Granted, these were my first pair of glasses and my eye appt was to see if I needed them and I did… so keep in mind I don’t have a back up pair to wear in the mean time.
I ordered my glasses 3 weeks ago today and I still have not received them. I called after a week they said it usually takes 2.5 weeks for glasses orders to come in… um unacceptable? LensCrafters does them in an hour and you leave with them on your face.
The story gets worse… they got me confused with another girl who had the same last name as me which was irritating and got voicemails about her glasses… and the lab they sent my order to broke my lenses and I’m STILL waiting for them. I called them yesterday and they said I MIGHT get them Tuesday… which would be 3.5 weeks of waiting time straining my eyes to even type up this review.
DO NOT GO TO TARGET OPTICAL! Go to a REAL optometrist and avoid all of the nonsense and incompetence that goes on here.
Does anybody know who owns this office? I would love to write them a stern complaint letter telling them what happened to me.