Fairfield Inn & Suites

We used the Fairfield Inn & Suites for our wedding weekend (we got married in Holliston) on 10÷24÷15. They were extremely accommodating to our 50+ guests that were there throughout the weekend and did everything they could to make sure we felt comfortable and taken care of. The rooms have been recently updated and the free breakfast was great. They were very understanding when our guests wanted to keep the party going and provided the lobby for our use! The staff members were EXTREMELY friendly, personable, and professional the entire weekend. I would highly recommend staying here.

DON’T STAY HERE! It is not clean, and people at the desk were incompetent. We were checked into a dirty room, and then blamed for making it that way. They were unapologetic and rude, and after a long day of travelling, we simply wanted to sleep. We were moved to another (much noisier) room, but the managerial staff was just awful — didn’t want to talk to us, and didn’t apologize for ANYTHING until we checked out the next day! Not to mention the «General Manager» — he was in shorts and a t-​shirt, and looked like he had just woken up, didn’t greet us at the desk as we walked up, and was not wearing a name tag. We also didn’t get our receipt emailed to us as requested. Completely unacceptable standard of care; I’ve come to expect more from Marriott properties, and this one definitely fell short.

My family (40+ people) does a big thanksgiving every other year. This year, my aunt hosted in Milford. Most of us stayed here.
Being that it was a Fairfield Inn and it was a family trip, I wasn’t expecting much. So, the mold in the bathroom, the noisy machine room we were put next to, and the housekeeper that insisted on knocking on our door at 8am every morning — none of that really annoyed me until now.
My gracious grandmother insisted on paying for my hotel room. She booked the stay with her credit card. When checking in (I arrived later), I was asked for a CC for incidentals. Of course this is the standard when checking into hotels, so I gave them my CC and re-​iterated that my grandma was paying for the hotel, and that my CC was for ONLY incidentals.
A week goes by, and I notice an unauthorized $ 300 charge to my card from the Fairfield Inn and Suites. Being that it is the holiday season, and my credit card payment was due in just a couple of days, naturally, I panicked. I called the hotel and explained the situation, and they assured me that they would resolve right away. I get an email from the manager notifying me that my card had been refunded. Usually refunds take a couple of business days, so I check my card and notice that they did not refund my card, rather they charged me ANOTHER $ 300.
After too much angst and anxiety, I finally got this issues resolved and got my money back.2 weeks later. Needless to say, I will never be staying here or at another Fairfield Inn & Suites ever again.

good stay exactly what i expected but still staff friendly and breakfast decent

I’ve stayed at this hotel at 4 or 5 times between July 2012 and Feb 2013. It’s a consistently good experience but basic hotel. Includes free WiFi, free limited hot breakfast, and free WiFi. The pool is indoor and heated year round but very small; the exercise room has a few good cardio machines and some dumbbells. The woman working the breakfast bar is super friendly. Be careful if turning left out of the parking lot as it’s hard to see Southbound cars coming from the left side.
The rooms (clean but very basic) and pool get 3 stars; exercise room gets 3 stars; the value-​for-​price and professional front desk staff get 4 stars. The woman working at the breakfast bar gets 5 stars! Note that the free breakfast is better than the Holiday Inn Express across the street but not nearly as good as what a Residence Inn by Marriott serves. I suspect the Courtyard by Marriott around the corner is nicer to stay at but it is more expensive and I’ve never tried it (though I’ve eaten there).
I’m sure I’ll be staying at this Fairfield Inn again.

I normally stay at the courtyard across the street, but they were all booked up so I booked the Fairfield Inn… That was the first and last time that will ever happen. My doors hinge was off or something because my deadbolt could not latch, my TV didn’t work at first (had to call to have them fix that), and the most annoying this was my room only had 2 hangers… I went to the front desk, while I am waiting for them to get me some hangers from another room or the back I read a sign to the left of the desk that said something to the effect of «we’re not satisfied until you are», after 5 minutes of looking they told me there are no more and nothing they could do until tomorrow, but they would leave a not to drop some in the morning; that never happened so i went back down in the morning and asked again. They told me they neve got the note, later that day I was finally give 2 more hangers… So much for the BS customer promise, I would have been better off driving 3 minutes down the road to target and buy a 10 pack for $ 1.99.

This is a very basic hotel. The staff are very nice. The hotel is clean but could use updating. The rooms are basic and the bathroom area is small. Wi-​fi speed is fine. The morning breakfast choices are pretty good. The breakfast staff are very nice and helpful. They will make you waffles :)
This is a good choice for a short stay and budget conscious. Business travelers will prefer the Courtyard across the street.

The front desk staff and kitchen staff were incredibly nice. The suite was small but very clean and nicely decorated. The price was quite a good deal and the free breakfast was great. All good.

If you’re a fan of thin walls, small rooms, brown tap water and street noise, this place is for you. The only way the room could be more dirty, is if you got a dirtier room and somehow used it to try and clean this one. Oh yeah the mechanical monotone noise that was emitted from the circa 1970 spore spreader of a heater reminded me of sleeping on the Battleship Missouri. OK, OK I exaggerate for affect, the Missouri was much quieter. On a positive note they don’t charge for WiFi and the connection was almost mediocre (1,362 down /​1,040 up Kbps).