Enterprise Rent-A-Car

I’m here literally three times a month and rent for business travel all the time.
Great team with a solid work ethic, and a great attitude. I have options and I’ve explored them but they’re pretty much it.

Great service, prices and team. Thank You! Will be back to rent again soon. Had a great 2 day rental in a BMW X5

Had to rent a car twice in the last few weeks. Not an experience that anyone really «enjoys». This is how customer service can take a tedious and annoying task and make it bearable ;-) The manager was extremely helpful and pleasant and she went above and beyond to assure I had a great rate and was well taken care of. The 2 different guys who picked me up and dropped me off were also very friendly and courteous so I thank you all. Will certainly recommend AND return myself.

Car selection was pretty weak and so was the service. Could have been worse for a weekend but will probably look elsewhere next time.

They should change their slogan to «We’ll pick you up… in whatever car is most convenient for us». I reserved a small car on Monday. Confirmed on Wednesday morning. They showed up in a Ford Escape. I asked where the car was that I reserved and they said it was all they had. I always thought the reservation HELD the car for you. They know how to Take the reservation, they just don’t know how to HOLD the reservation. And that is the most important part. (It was just like that episode of Seinfeld). I had to waste an hour on MY time returning the car to pick up the right one.

I rented from this location because my car was being worked on nearby. I made a mistake and chose a Sunday return when they were closed. When I dropped it off, I realized this and was dissapointed that I was not notified of the location being closed despite them knowing I was dropping off that day in Milford. I spoke to the manager and she was very helpful and understanding. She provided excellent customer service and I would absolutely rent with any enterprise location again but especially the Milford location.

Reserved a minivan for a relay race I was in approx 7 months in advance. Called to check on reservation a few rimes leading up to the race and the staff was always extremely nice and helpful. At the time of rental the minivan was available and once again the staff was extremely helpful and nice. Will definitely rent from Enterprise/​this location again.

First off the staff working at this location are friendly and professional.
I needed a cargo van for a Saturday and after making my online reservation a get a call from one of the associates telling me that the van was not available because another renter was holding it fora extra day. So they offered a pickup truck for my day rental. Fine. I stopped in and the vehicle rental paperwork went fine, i drove off with the truck and took care of my tasks. Later that evening once everything was done I replaced the gas, returned the truck and dropped the keys in the dropbox. Task completed.
Monday morning the associate calls me to close out my rental and going through the charges they charged my for a two day rental. I asked why I was being charged for a two day rental when I reserved the vehicle for one day. The associate explains that since they are not open on Sundays that I was being charged for that extra day. Huh?
So since your not open I get hit for a extra 100 bucks.
I questioned the charges and the person removed the extra day rental without a battle. (they are mailing me the bill so I will confirm the charges then) All and all the rental was fine but beware when renting a vehicle for a single day on Saturday’s. The people at the Milford location are nice but I still like Hertz much better than Enterprize.