DoubleTree by Hilton Hotel Boston – Milford

Ok here goes my rant: We booked our 9 night stay at the #Doubletree in #Milford. As someone that traveled every week for 5 years and my husband for the last 15 years, we know what our hotel stay should be like.
We paid $ 134 a night (tax included) pool, restaurant, continental breakfast. Sounds great. NOT!!!
They have a group of sports kids staying there.
1. Our son nearly gets plowed over by the animal kids at the pool area as we are walking by. They are running, screaming, and throwing the rocks onto the walk area.
2. We have to order room service and pay nearly $ 30 more because we can’t eat at the restaurant. It was packed and even if there was a seat, it was so loud. Kids were running in and out yelling and acting like animals. #disgusted.
3. Our son can’t even use the pool because it is packed with all the animal kids, then they close it for a private event. He eventually got to use it but thats not the point
4.There was a surcharge listed for the breakfast. We though a few bucks no problem. NOT! It was $ 30 + for Dave and I to eat breakfast. (Jayden was free) Are you kidding me. Every hotel we have stayed at has had a free continental breakfast and we paid less for the hotel. Not worth it
5. We had to call the front desk because the little animal kids were in the hall banging on doors and swearing in the halls very disruptive.
6. When we complained it was brushed off and when we complained again at check out. They said there was nothing they could do to write to the manager.
7. We paid for our stay in advance, we then paid over $ 257 for the restaurant and breakfast. And then I look at my card and there is another charge for $ 157+. OMG! I am so livid with the #Doubletree in #Milford right now. I called them and hours later I am still waiting for a call back.
They have a sign in the room that states: If your are not happy with your stay we will make it right. Sure you will. So far you have done nothing!
I will never stay there again. So disgusted, poor hospitality. The only good thing was the cookies and the items I left behind they held till I drove back to get them. Of course it would have been nice for them to offer to mail them but whatever.
… A more expensive hotel is not always the better choice!

Here for an event… Long winding hallways and a mostly comfortable room. Had an «older but trying to appear updated» feel to it. Parts of hotel very pretty. Lots of parking. Overall decent.

3 is for the cookies ! Which was my dinner, legends sport bar is gross, chicken fingers were unsavored cold and hard, make sure you don’t have any work which requires a pc, business Ctr. Pc’s restricted use I couldn’t even edit a word document, guest services were extremely nice and helpful though and the the stay was decent I just wanted to avoid the cold and eat my meals here but nothing taste good not even breakfast, new chef please !

I stayed here for one night this past weekend. First impressions, I could tell the hotel was older, not bey far the oldest that I’ve stayed at, it has been modernized, but stuff like the air conditioning not being tied into a wall control, that shows it’s age. In the summer, I’d expect the A/​C to be on in my room when I arrive, it was set to 72*, but it quickly cooled when I turned it down.
Nice parts of the hotel: the fitness room was well equipped and clean; the restaurant has a great turkey club; and the breakfast has a nice selection.
Would I recommend this hotel: Yes I would, for a 1 – 2 night stay

Horrible, horrible, horrible. Had my wedding here in October 2013. At first everything seemed to be going great. All the planning seemed to be running smoothly. Then about a month before the wedding I was told that they had no more rooms left to give us in our room block. We were having about 250 people to our wedding, requested about 50 rooms to be blocked off and was only given 20. Everything did LOOK pretty the day of, the cocktail hour by the pool was beautiful, but the rest of the wedding was a DISASTER! The seating plan was done all wrong, and my husband’s parents were put in the back corner and groomsmen we in the corner when they were supposed to be next to us. When it came time to cut the cake. We were told the knife and server were on the table and that was it. They walked away and we had no clue what to do. We kind of just winged it from going to so many weddings AND luckily had the help of our DJ.
Then the food took forever. At 10:30 one side of the room had not even received food! The people that did get their dinner were not even given the right meal. One of the groomsman was given chicken and when he told them he ordered beef they told him there was no more and walked away. I found out later that most of the people on the 2^nd half of one side of the room didn’t eat the correct meal. They only had 2 people at 1 bar all night for 250 people. People were sometimes waiting 20 minutes just to get 1 drink!
When the reception was over, EVERYONE was gone. We literally had to track down a cart, find our cake topper and cutters, load all the gifts and cards, get together all the extra centerpieces and get them all to the room. I never received my baskets and all the extra favors and no one was able to tell me where they even were. The place was literally deserted!
When I asked about my bathroom baskets and extra favors, and baskets the favors were in, they kept telling me they «gave them to the guys» but had no idea who the guys were. No one IN my wedding or in my family received these and they had no clue who they gave them to, so it seems they were given to random people who we don’t even know.
My husband and I spent all night dealing with crap and were weren’t able to enjoy myself. I had someone coming up to me and bringing me in the back room to tell me the problems that we’re going on. I never even got to eat because I was trying to get food out to my guests before the reception was over. We were left to deal with everything when we should have been enjoying ourselves. Worst experience ever!

I stayed here while working in the area. Everything was ok. Nothing blew me away but nothing disappointed me either.

I’ve been staying at this hotel 4 or 5 times a year for the last 8 years or so. In that time it’s had a few guises as it’s been passed between different hotel chains. The hilton have turned it from a tired, old, sometimes smelly place to one with reasonable quality for its price point.
Highlights for me are the breakfast which has a good selection, the huge beds and the 24 hr gym which whilst limited in equipment gives a chance to get some pre dawn exercise when jet lag is still biting.
Low points are the expected tipping at breakfast, the warm cookie at check in regardless of the time of day (which by the way comes up as a Unilocal offer when it’s part of the standard service) and the bar which seems to be a pick up joint for lonely salesmen.

I stayed here in early December for business. I chose this location as it was halfway between the few venues for my week’s worth of meetings and I won’t lie, the warm chocolate chip cookie at check-​in always makes me feel warm and fuzzy.
As a Hilton Honors member I was on the 5^th floor and had a nice room with a King bed though I only used ¹⁄₃ of my side and fashioned a surrogate hubby out of a wall of pillows. There were a couple drawbacks to my room. One was the refrigerator made an awful noise, but rather than move I simply unplugged for my 4 night stay since I wasn’t using it. Secondly the heater, unless cranked up super high (78), blew cold air (at 70). I was constantly up and down at night fiddling with the thermostat to stay comfortable. I didn’t complain about either of these things since I didn’t feel like moving rooms and I figured out how to MacGyver both situations. I also don’t generally complain unless it’s truly off-​putting.
The bar/​restaurant was convenient and the food was tasty/​service friendly. I had breakfast (buffet) on my last day which was pretty tasty if a bit overpriced. It’s a bit challenging for me to eat $ 15 worth of any food let alone breakfast foods. :)
The front desk was helpful and friendly in regards to directions. Overall, this was a nice centrally-​located DoubleTree for my business needs.

Very disappointed for a DoubleTree. Doesn’t live up to the standards of other DoubleTrees. It is okay but just okay. The hot water can take 10 – 15 minutes to go from luke-​warm to hot. The walls in our room on the 5^th floor seemed previously stained and not a great job covering it up.

Fantastic deal for the corporate rate, including free breakfast and dinner appetizers (with alcohol, if you want it!) during the workweek. It’s not fancy, but definitely adequate. Decent hotel gym, nice restaurant/​bar (Legends). The housekeeping service has been spotty over my past 5 stays over the past 2 years — sometimes you get shampoo, sometimes you don’t. Sometimes you get popcorn and water bottles, sometimes you don’t. The executive lounge staff is superb and very caring/​thoughtful. This is my go-​to hotel when I come to Hopkinton/​Franklin/​Milford for business.

A pretty decent option in the Milford/​Franklin area. I have stayed at this hotel 4 – 5 times a year for the past 2.5 years. They have just finished a refurbishment of the common areas, but the rooms still need some work — ventilation is poor in the bathrooms, thermostats are dicey, etc. The rooms themselves are relatively spacious and it’s nice they have fridges in the rooms. The staff has always been top notch and always willing to help. The breakfast buffet spread is pretty nice. Easy access to 495.

Stayed there at least 5 times in the last 8 months and have had a consistently good experience. Rooms are in good (but not superb) shape, always clean and comfortable. Front desk staff are always friendly. Pool is large, indoor and heated, much larger than most Milford hotel pools and good for laps. Fitness room is pretty well equipped with cardio machines and dumbbells but no weight machines.
Includes free parking and free wi-​fi, but no free breakfast. Pool closes at 10pm but fitness room open 24 hours. Near a bike path. Walking distance to McDonalds and Burger King, with many other restaurants nearby if you have a car.
Have had dinner in the sports bar 2 or 3 times. Menu selection is limited but food quality is decent, and you can see some good games on TV if you’re there at the right time.

Awesome hotel. The rooms are fresh and clean. The pool is beyond beautiful. As a plus this hotel has ample parking. I stayed here for a long weekend and got to know much of the staff on a first name basis. The bartenders, chefs, front desk staff and hotel manager were all super sweet. I would stay here again.

It fit the needs of 2 adults and 3 children for a one night stay. We got a great Expedia deal of $ 109 for a 2 queen guestroom that came equipped with an HDTV, fridge, microwave, desk, comfy chair and the bathroom was a nice size. Our view wasn’t so great as it was just the lower level ceiling but not a big deal. It felt a little cramped but still comfy. There was no full length mirror.
The pool was smaller than the Sheraton in Framingham but the pool area was really nice! Note: There is no lifeguard on duty. There is nice ambient lighting, tables and lounge chairs to relax. The indoor pool is supposed to be heated but I had heard that the pool was a little cool to the touch. Their indoor pool hours are 7AM to 10PM.
The fitness room was also smaller compared to the Sheraton but adequate. A couple machines and some weights, that’s about it. They offer disposable headphones, cold towels and they have a water dispenser. I don’t think it is 24 hours.
Front desk was friendly answered all our questions. Room service was prompt and food was from their Legends bar & grille (Quality was another thing. Reasonably priced but nothing memorable or special). We all each got a complimentary chocolate chip cookie with walnuts which was still warm and very delicious!

This hotel was fine, if a little far out for where I was working.

I stay here at the Double Tree in Milford quite often for work.
The service is great and the rooms are comfortable. The executive level features appetizers and drinks which is nice when coming back from work and unwinding somewhere else aside from your ROOM. The Legends bar is a nice place to go after work also although the food is WAY to pricey, but what else can you expect from a hotel bar/​grill.
The hotel is nice, clean, and well kept. The gym is nice– get there early. I tend to get there at 6am, by 615am everything is being used and anyone else who walks in is out of luck. Great swimming pool for laps– It really is a nice space to relax in also!
When I am in Milford I am usually here for no less than a week, I’ve been here for 2 straight weeks at times. They do have roll in carts with fridge and microwave if requested ahead of time. We also get the use of the transportation to and from work to the hotel. The drivers are EXCELLENT and super friendly! Usually I get asked if I need to make a stop from work to the hotel which is helpful and I’ve been able to get dropped off at the grocery store and a quick call and the driver came and picked me back up. I made the mistake to go through the front desk once to see if I can get a ride to the laundry mat, OH NO it was NOT going to happen. The lady, or girl rather, at the front desk was super rude, didn’t care that I was here for 2 weeks and basically said that that was not what the transportation was for. I offered to pay for it even. Keep in mind this is Milford and there are NO taxis. I really only needed to go a few blocks, but at the time that I was there it was snowing like crazy and I’m from Arizona. :) I ended up washing in the tub and hanging my clothes to dry in my room– CLASSY! I smelled like Coconut the next week– gotta love Coconut Body wash– and yes I so did use my body wash to wash my clothes. I didn’t have laundry soap!
I spoke to the driver and he was livid, he said he would have taken me no problem… Note to self for the next time!
OK so that was really the only bad part– usually the service is always nice and friendly– the rooms are nice and comfortable. I should mention that in some rooms you can hear through the vents in the bathroom noise from all over the hotel. Sometimes it can be disturbing to listen to! At one point there were a bunch of cheerleaders staying at the hotel and all you could hear was screaming like it was seeping through the walls– I finally figured out it was coming from the vent in the bathroom!!! YIKES! I really thought there was something going terribly wrong in the room next to me.
Another plus– the COOKIES!!! YUM YUM!!! Who doesn’t like DoubleTree Cookies?!
My company has also held some cocktail receptions here and they did a great job putting it together and keeping our glasses full.

I have stayed here a few times for work. Everytime I have been there the staff is less than friendly. They actually act like I am troubling when I am trying to check in. Not impressive.
Check-​in starts at 3pm. I arrived at 3:45pm, walked in the lobby, waited a few minutes for the two girls and man to stop chatting, asked if I could check-​in to which one girl replied «umm, ya, i guess so»
Don’t judge the hotel by the ugliness of the building… the inside IS beautiful.
The room was nice and clean… great internet.

We attended a wedding here. Marie was helpful for the most part. She is not a wedding coordinator and will admit to such. Therefore if you are having the wedding there make sure you plan on having someone assist at rehearsal and the wedding. The food was ok. The lettuce was not washed on the salad. The staff was very courteous and efficient.

This was the spot we decided to have our beautiful reception at for our wedding. We meet with Marie, the wedding coordinator, 5 or 6 times over the last year, and she has always been on top of everything.
When it came down to the grande finale it was beautiful. From the chair covers, to the linens, to the decorations (which we provided) they made it our own spot. It was as if they read my mind.
The whole event was fantastic… a bit of a blur… but fantastic none the less. Our meals were delicious, and from what I gathered the meals our guests had were yummy. Marie wasn’t with us the entire night but she had someone stay and oversee everything (right now I am drawing a blank, I believe his name was Tom).
Tom was fantastic!!! When our daughter threw an absolute fit and couldn’t be consoled he tried coarsing her with coke, and treats… none of which worked, but it was so sweet for him to try. And when she fell asleep during the best men speeches he went and got her pillows and a blanket so we could put her down by our table. I can’t say enough… from his attention to detail and his thoughtfulness, without him we would have been lost.
Our room for our overnight was beautiful. Very spacious! And the bed was comfy. Breakfast the next morning was delicious too. It was a buffet style. They had everything along with a do it yourself waffle maker, and an omelet station.
Thanks DoubleTree for making our wedding something we will always remember!