Enterprise Rent-A-Car

Went through 3 cars before I found one without mechanical issues. One of their employees gave my information to a used car salesman who then called me incessantly trying to get me to buy a car (my rental was due to an insurance claim). Salesperson said the employee told him my vehicle was totaled (it actually wasn’t). Don’t rent from this location!!! They sell your contact information without your approval!!!
To top it off, found rotten burger king food under the passenger seat.

Wife called and booked a vehicle to be delivered to a nearby body shop as she was dropping off her vehicle to be repaired after someone rear ended her. From the start this entire process with Enterprise was a logistical and customer service nightmare, spanning two days. My wife spoke to the manager DEVON, and the vehicle was all arranged to be delivered to the body shop at 730am. My wife is on her way into work at Tinker and arrives at the body shop 20 minutes prior to her prearranged receipt of the rental car to be delivered to the body shop by enterprise. After they’re fifteen minutes late she calls their office, no answer, and this is fifteen minutes after the office is suppose to open. After 8am the enterprise employee finally arrives and instead of being apologetic and making sure my wife gets on her way quickly, he has her wait on him while he arranges for his other vehicle which was pre positioned at the body shop to be started and pre heated for his ride back to their office, then he does the transfer of the vehicle with my wife and tells her to call her insurance company to have them commit to pay when in fact this was already done and settled with the Enterprise manager when the vehicle was reserved and scheduled days prior. My wife is now seriously late to work. They do a walk around of the vehicle and my wife finds the outside of the vehicle dirty, remnants of food inside, candy stuck to the back seat, and a fork in the back seat. When she talks to the delivering Enterprise employee, he just remarks «he’s only the messenger, the vehicle was cleaned, does my wife want to go with him to get another vehicle?!» We are not unreasonable people, I can understand when the occasional hiccup happens, this was a series of errors one after the next, over and over. I called corporate, they are very apologetic, an hour later DEVON calls me back and was apologetic as well, she asks me what can she do to make it right? I tell her I think we will get another vehicle and she says she’s standing by to swap them out, just give her a call. So after discussing the situation with my wife, I call Enterprise back and told «Devon the manager is with another customer», I leave a detailed message for her to please swap out the vehicle at the end of their day. Well they never show with the swap out vehicle, never call, nothing. The next day I call and Devon claims she never received the message. I could go on, but I’m not.

This is a great place to rent a car! I rented a vehicle from this location a few days ago. The manager was super friendly and informative. And because the car I had reserved needed a oil change, right away he upgraded me to a bigger car, a 2015 Chevy Impala. The car was clean and I was able to return the car without having to refill it… which actually saved me money in the long run. I will be renting from this location again!

This location is by far the best i have ever used. I travel regularly for work and they are always quick with processing and get me into nice clean cars every time.
They are friendly and quick to get me back to work when I need a ride. Even when there is a long line, they get me in and out quickly!