Cti Concepts & Designs Inc

Dealing with Ken was the worst contracting experience I have had. Our initial appointment was 3÷28÷15, he missed it. We followed up with him on 4÷18÷15 and he finally responded on ⁴⁄₂₉ that he had a personal situation. We were both soldiers and I took him at his word. The pad was finally poured on ⁵⁄₁₁. Ken told me that he was not going to level it because the skim coat would do the trick. Not being a concrete guy I took him at his word. I paid him at that time $ 1900 out of the $ 2700 estimate for the pad and skim coat.
After the pad was poured it was obviously unleveled. It was the worst pour job I have seen. There was standing water everywhere. In addition, water began coming through the seam due to our sprinkler system being damaged. The HOA and and the contractor I eventually had to pay $ 390 to repair the system stated it was due to the installation of the pad. Sprinkler system worked before he poured it. Leaked after. Ken promised during the walk through he would be careful with the system and the water would drain away from the house.
After the skim coat was installed on ⁶⁄₃ the low spots were still there and there were major high spots. On ⁶⁄₁₆ his crew came and grinded down a portion of the pad before his crew left the job to get a generator and did not return. The new coat was completely chewed up. His crew was a no show on ⁶⁄₁₈. The warranty department denied the claim on the sprinkler system due to the fact that Kens installation was the cause of the issue. On ⁶⁄₂₄ I sent him a text on how we should proceed and he told me he was no longer willing to work on my project. This was after I paid $ 1900 for an unleveled pad with his proprietary overlay that was partially ground up by his own crew. Emails to the Master Franchiser Mr. Hieneman went unanswered. It cost $ 1290 to repair his work on the concrete and another $ 390 to repair the damage his crew did to my sprinkler system.
Poor product quality, never pay in advance, extremely poor customer service. I would stay as far away as you can.