Bill Kay Ford

Extremely happy with Bill Kay Ford. Bought a car there the other day and I must say they were all so helpful, kind, and professional. They made the car buying process easy for me. I worked with Daniel Wood and he put in so much effort to make sure I left there with a car and a smile on my face. Definitely would recommend this dealership to people I know and will most certainly be going back.

Ok My Wife went in for an Oil change and she paid and left. She noticed her radio and clock was not set so she asked them did they unhook the battery and They said no, we don’t do that for an oil change. Later she Noticed her Brake Lights were staying on and would not turn off. She took it back that same day and they said her Brake switch was bad and it will cost over $ 200 to fix it. HA, it was working fine when she left home. SOOOOO She had that fixed and she left and Now her auto start will not work. What in the darn blazes are they doing here? You come in for something minor and they take advantage of a lone female and make other problems to get more money. They said the alarm guy is not there so come back tomorrow. I told her to take it to the alarm place where she had it installed and they said because the battery was dissconected it lost the memory. Problems all day just for an oil change. Now they tell her they did disconnect the battery because the alarm was going off. All They had to do is come in the waiting room and ask her to put it on valet mode. Im looking to buy her a new car and I was looking at the new ford Taurus and I was going to purchase the Explorer for me with my income tax money but I will be going someplace else instead of Moe Larry and curly ford I mean Bill kay Ford.

The Sales and Service staffs are top notch! Everyone makes sure you are being helped or satisfied.

Such great service! Love my car! Daniel Wood was very helpful and dedicated to finding the right car for me. Thanks!

I give the service dept. top rating… They took me for a first time visitor on short notice. I was given the best service that ive had from any other dealer in the past. Very courtious and informative. When bringing the car in they gave me a finish time frame, and the car was ready exactly the time promised. This was my first time at this dealer, and i am making this the only place to bring my car. I also will buy my next Mustang here as well. I thank you for the great service. R. Herbert of Oak Forest, Ill.

Excellent service!!! Wonderful service staff, they go out of the way to get it repaired correctly the first time. They never try to sell you anything you do not need. Highly recommend this service department.
If you need any service on your vehicle; this is the place to go!
Thank you!

Excellent visit to install my new starter on my F150. It was a shorter visit than normal but the team was no less thorough. They remembered me from my last visit (and not just from notes in the PC).
The coffee in the waiting room is terrible and the windows could use shades to block the sun, but the service department made up for it by getting me Dunkin Donuts coffee from nearby.
I’ll be back to add more upgrades to my 4X4.

I’ve always had great experiences with the service department at Bill Kay. They get the cars in very near the appointment time and take what have seemed to be reasonable times to complete services and repairs.

I went to Bill Kay to support my daughter in her first car purchase. Upon arrival, I found it interesting that the gentleman I spoke with on the phone would not be the one to help us. I also found it strange that the car she went to look at, was not the vehicle they pulled up for the test drive… we were told it was done «by accident».; although I was greeted with the Carfax for the vehicle along with the keys.
Well, I must admit that my first impression was totally wrong. I met OC Glover and he was great. He was patient with my daughter and assured her that the vehicle he had prepared for us was a much better deal. He remained supportive throughout the entire process and explained everything to her. Since she was a first time car buyer, they had a very hard time getting her financed but I feel that Tavis did a wonderful job negotiating with the companies. She was able to secure financing with a reputable bank with an even lower payment than first discussed. Overall, I believe that OC and Tavis did an awesome job putting my daughter in a safe vehicle with very low mileage. I thank each and everyone that played a part in my daughter’s first car buying experience. I highly recommend this dealership.

Long story short: From the moment I walked in I was judged and stereotyped.
Long version: I understand most of the time people make appts to see a car or test drive but my wife and I walked in randomly one day to 3 salesmen blankly starring at us. Once WE asked to be helped we were brought to a desk by Mike who was chewing on an apple starring at us and I was told the car I want is very expensive. As if, wanting to buy a Mustang GT, I wouldn’t know the price. It’s the cheapest car I was looking at… The whole experience just went downhill from there, but being in the sales/​service business I continued to play along. They took me for a dummy and so I played one. Salesman told me no one test drives the Mustangs, not even the managers. Later on their Used Cars sales manager continued to tell me how he loved test driving the V8 and that I could drive any V6 because «he doesn’t care». Anyway, We got to sit in a convertible and the salesman insisted on continuing to try and turn on the V8 with no gas. I had to tell him I don’t even want to hear this car struggling anymore after his second attempt. Next dealership I went to I asked for somebody who knows about the mustang because this gentleman knew nothing about the car. I asked to sit in a premium model and we did. This guy Mike D. Kept telling me how expensive everything is and how he’s not judging or stereotyping me. If you have to say that more than 5 times, like he did, then you’re clearly in the wrong state of mind to sell the car to me. I’m 24, but that shouldn’t matter. After a short wait I was told my price for this car would be full MSRP+ $ 400 in doc fees, when I know everyone else is charging $ 168. I smiled, said thank you and we left after a short conversation. Mind you they were very interested in selling me the car AFTER we talked about what my wife and I do for a living. Not judging? Their attitude was very nice. They nicely said «fuck off». Little did they know I went the next day and signed on a deal for a brand new GT premium with Performance Pack. Sad day for them. I also talked to my close friend at Ford Corporate in Michigan and we put in a nice lengthy negative review on this dealership and their sales practices. I don’t know why I ignored the previous reviews and even gave them a chance. Every floor salesman was sloppy. From now on, driving past this dealership just puts a smile on my face knowing I played them for fools as much as they thought they had me figured out.
BIGGEST JOKE was when I asked the used car sales manager Anthony P if I asked him to sell this car to me what would he say to me, he said «do you want to buy this car?». I laughed and didn’t go any further into conversation with this gentleman because clearly he doesn’t know how to sell a car.
Side note: as you can tell. RARELY do I write reviews. That’s how weak this dealership did.

I live only 2 miles from the closest Ford dealership and I will be more than happy to continue business with the gentlemen at Bill Kay Ford. Although my experience was long, it was an absolute pleasure to do business with them for the amount of time they were willing to spend with me. They were incredibly approachable. From having the door held open to a firm handshake, these gentlemen always provided impeccable service.
Will Wilson was nothing more than outstanding. This gentleman provided exemplary service telling me, «I’ll stop working when the last person leaves» at 9:30pm. He gave me accurate information, never tried to shimmy an unexpected deal into the situation and genuinely cared that this was my first large purchase. I owe all of my appreciation to him and his colleagues (I would severely recommend taking the drive to work with him).
My gratitude is extended but not limited to Mike, Anthony and Franky. These gentlemen brought forth a special type professionalism seen in the most honest fashion.
As expected, the boys at Bill Kay Ford were tremendous. They truly get rid of the carsalesman-​esque stereotype. Instead of focusing on money, they concentrate on a salesman’s main goal: to build relationships. After my experience, i look forward to creating much more for them.

I bought a car a few years back from bill kay went to buy another pushy very pushy and the sales man was working me and another person same time. Then I took my car to car max and found out I had frame damage. Yeah I didn’t ask it was my first car I ever bought from a dealership. I will not go back again and I am telling everyone I know they just plain suck.

I am so glad I decided to purchase my car from Billy Kay Ford dealership. The sales manager Fred was very helpful, courteous, and informative. I was constantly pleased with the level of service and professionalism. Fred is charming and easy to communicate with. He listened well, and made sure all of my needs were satisfied. He even followed up a few times after the purchase to make sure everything was going well. I had a great experience and I highly recommend this dealership.

They sold me a lemon. I paid 10,000 for a car there in November and since then Ive had to put 4,000 into fixing repairs and now the car is done for good. They claim it comes with a warranty, but the only thing the warranty covers is the first oil change.

NOT good! The salesman told us that we had a warranty, which we did not. The evening we drove the vehicle home, we drove with ONE HEADLIGHT. The next day, the passenger’s door handle came off. No return calls after calling the salesman back.

We recently went to Bill Kay Ford and bought a new Fusion. Wil Wilson was great! He was very patient with us as we had a lot of questions. Everyone was helpful and the dealership was clean and welcoming. I would definitely recommend Bill Kay Ford!

In April 2013 my fiancé and I went in to Bill Kay Ford to work out a double purchase there for both of us to get a new vehicle. I’m active duty military and had to take a day of leave in order to go there to get this done. I also had been talking to them for weeks before hand in order to get numbers worked out so that we could limit our time at the dealership. When we got there the numbers were different then we worked out over the phone, and I can understand numbers changing some because of appraisals on the trade-​ins. However, I had my car quoted at 2 – 3 other places as well as my fiancé, so we had a strong estimate on what we would get in order to figure out costs.
When we got there the numbers were not even close to the numbers over the phone varying by a couple thousand dollars and extremely low balling on the trade in values. We were willing to keep talking to get it closer to the numbers we were figuring for our monthly payments. We ended up going about 100 $ more a month on our cost then we wanted but we were satisfied with the final cost in order to complete everything that day, due to the lack of time we had to get all this finished. After about 5 – 6 hours of being there and my fiancé finally picking a car they did have on the lot (2013 Ford Escape Titanium) and working out the cost for my vehicle as well (2013 Ford Fusion Hybrid Titanium), the dealership said that they saw a few coming in the area that met my specifications for what I wanted and it shouldn’t be an issue to get one from the other dealerships to finish this up and that they would contact the other dealerships the next day to start working something out and they would get back to me when they had one located. So, we finished the paperwork for my fiancés vehicle and she left in her new vehicle. 48 hours later I checked in to see if anything was found out since I did not hear from them the next day as I was told originally and they told me that none of the Fusions were on ground at the dealerships yet and had to wait for them to arrive in the next day or so before they could start working out the dealership trade with one another. After about 4 more days, I called to check in again, they said they were still waiting for the Fusions to ‘hit ground’ at the other dealerships and to give another week. Another week later I had called back and this time I was told that no dealerships were willing to trade the vehicle to them and that I would have to have one built from ford directly and it would take 6 — 8 weeks. So between the dealership and me, they wrote up the exact vehicle we worked the figures out with and ordered it the same exact way so that the figures would remain the same. After the vehicle was ordered I called in to see if we could work out giving my car as a trade in now at that time since the vehicle was ordered and I did not want to risk losing value on the vehicle over that period of time. They assured me the sales person and a manager I talked to that the 2500 – 5000 miles I would put on the car over that period of time would now take off value of the vehicle for the trade in and figures we worked out. (DONT BUY HERE, DO NOT EVEN TRY)
During this time I did weekly check ins to see if they had heard anything for any dates that it may be ready and during this time, I also asked them to check on getting quotes to add a clear bra and getting the tinting done, and also on pricing for different rims on the vehicle because I did not like the ones that were basic on the vehicle. I kept getting told they would look into it and the next time I would call to check in I kept getting told the same thing until they received a VIN number on the vehicle. Then they just said we will look in to it when the vehicle arrives to schedule it. (Again I was just trying to make sure everything was an easy pick up sign paperwork and drive away because I do not have that much free time with my active duty job.) I also was told originally that they could not do a 0% on hybrids and was set at either 1.9% or 2.9% when we worked the quote originally for 60 months. On one day driving to and from my armory I heard a ford commercial stating fusion hybrids were also at 0% and called in immediately and was told by the sales guy (Moe) that I was working with that if that’s what they said that’s what I would get. (I don’t remember if this was in May or in June that I heard the advertisement.) And I clarified, I heard the advertisement and just wanted to make sure because I was told originally that Hybrids did not have 0%, & again he said well they can’t take away an incentive that ford is offering so I would get it. I had asked him if he still had the paperwork and see what they wrote down originally and he said he had all the paperwork in a folder from the first time and would look into it but we would adjust the costs from it when I came in to finalize everything if they didn’t factor the 0% on the initial paperwork. (message for full stor

HORRIBLE experience. 1970’s car salesman techniques. Dave, the sales manager is a total joke. There are many other dealers that will not treat you like you are a total fool.
We had a deal «out the door» on a new F250. AFTER all the numbers are done, the numbers that THEY gave ME, and we are going to «finance», & all of a sudden the «fees» started. Long story short… no deal.
Dave refuses to let anyone have the last word at anything, it is really quite amusing. I own a limo service, and you could say I am very good at buying cars… its a big part of my job. I have never been treated as poorly as I was here. And again, I buy MANY cars.
I went down the road to Rizza and bought my new truck. I paid just slightly more for it there, but Id rather pay $ 100 more for a $ 60,000 truck, and deal with professionals.
UPDATE FEB13 2013. Yesterday my wifes car was totalled in a horrible hit & run accident. I now need a new car, so being the guy that I am, I believe in 2^nd chances. So, I emailed them again, and asked about a 2013 Flex, and made sure to add that I want the OUT THE DOOR price, including DESTINATION and all the other «fees» they «forgot» to add in their web price. The email I received today was to go and shop somewhere else. Yes, they remember me. This only can reinforce my original conclusion about Bill Kay. Its a shame they run their business like that. But there are many more dealers out there. I found my $ 60,000 truck at another dealer, and Ill find my new Flex somewhere also.
FYI…Bill Kay… the smart move would have been to make me as happy as possible by selling me a car this time, and making me want to remove my review, instead of making it worse. Business 101 dummy!

We bought our new Ford Escape here and had a really good experience. If you go here, ask for Jose. He was straight with us about our trade in, our new car and really made the process easy. I also observed him with other customers. He was juggling us and 2 other buyers. He treated the folks looking at a used sedan with the same courtesy and attention as he had with us looking at a new SUV. I tremendously respected that.

I went down here with a friend to buy a car. The dealing was done online and he got the price he wanted. We encountered two salesman at the showroom — one was incredibly friendly; one was a jerk. Maybe they were playing good cop, bad cap?
All things said — Good price, decent service, and they were quick. Can’t ask for more.
On a funny note, while we were waiting for some paperwork, a salesperson was having a personal phone call that involved «beating someone over the head with a mallet.» It was said in jest, but man that’s a weird conversation to have in public.