Allen Tire

I have been using this Allen Tire location for years. The service is always top notch.
Today I brought my car in because my breaks were making noise. They test drove the vehicle and found nothing wrong. They could have told me that the break pads were worn and I needed to replace them and the rosters, but they didn’t. Good honest employees make a business what it is.
Brandon has been there ever since I have been bringing my vehicle there. He is a nice respective person. Give him a call if you need work done on your car.

A few weeks ago, I noticed one of my headlights was burned out. I bought a new bulb and changed it myself. The new bulb wouldn’t work, and I did some research online. I found out there was the possibility that there was a problem with my car’s electrical system.
This morning I walked into Allen Tire prepared to blow the budget for the month. My appointment was for having my electrical system looked at, and I also needed a state inspection. In just about 30 minutes, they called me to the counter to tell me the only problem was that the bulb socket was dirty.
I know very little about cars, and these guys know it. Today they could have made a killing, but they didn’t. Instead, they cleaned the socket, they did my inspection, and let me go with just a $ 16 charge.

If I could give a negative star I would. We have been taking our cars to Allen Tire for over 15 years and never had a bad experience until this week. We took our daughter’s car in for an inspection and was told the car needed new brake pads, rotors, and after keeping it all day they called again saying it would also need a new break caliper, all to the tune of 555 dollars. We weren’t happy about the cost but trusted them and went ahead with the repairs. After picking the car up my daughter noticed the breaks weren’t working correctly and she had to use all her force to get them to work. Next thing the break light came on and we really started to worry. We took the car back to Allen tire and they said it was a defective caliper. They had used a re-​manufactured one and didn’t even bother to tell us but I’m sure they certainly charged us for a new one. When we asked why we weren’t told they were using a re-​manufactured part they just shrugged and said it’s standard. I call BS on that and feel like we were taken for a ride this time. How would they feel if it was their 22 year old driving back to college in a car where someone installed faulty break parts? They offered nothing in return, no apology, nothing! We have 5 cars that we will now be taking somewhere else to be serviced. For all of you who gave them 5 stars for your one or two time great service visits, just wait, I’m sure around your 4^th or 5^th visit they’ll nail you too!
I no longer trust these people.

Customer service is thorough in explaining your vehicle’s needs. They are honest, quick and reliable any day of the week.

My truck died on my way to work. I had AAA tow it to Allen Tire since a friend of mine recommended them. They quickly looked at my truck, though they found nothing wrong with it at first. Since I only lived about a mile away from there they drove my home while they looked at it (not that I would’ve minded staying there; they have a sweet pit bull mix in the lobby). They found the problem, and my truck was fixed that afternoon. They picked me back up and took me home. The price they charged me was more than fair (my total bill was $ 286, which included $ 115 for the part that had to be replaced and $ 16 for the inspection). I was born and raised in Detroit, my father worked for Chrysler for almost 30 years, and I’ve been working on cars since I was a baby, so I am skeptical when it comes to mechanics; these guys are awesome!

In route to work I discovered that my tire pressure notification was on in my car. Being new to town, I quickly pulled over to search my handy dandy Unilocal app for local tire stores. I have my Unilocal search preset for close proximity. With that being said, I first ended up at a close-​by competitor that clearly did not want my business. (Hello? I have a flat, I can’t come back tomorrow, I need help today.) By default and moving on to Plan B, I made my way to Allen Tire. The friendly black Lab that greeted me as I pulled in should have been a clear sign that this place was for me. They took me in, accessed the damage, made the necessary repairs for a more than fair price, and I was on my way in no time. After reading other Unilocalers, who rated them well, they should have been my first choice, by far. I have since changed my preset to «best rated» to save me time and future frustrations. See rating for Firestone (Plan A.)…not the same olé’ happy ending.

Great technicians, great service managers, and great customer-​contact people! I’ve used Allen Tire pretty much exclusively for over 20 years for all of my repairs and maintenance (excluding body and transmission work). They have always treated me fairly and have priced their work reasonably. Never once have I felt that they were taking advantage of me.
Despite being a Goodyear dealer, they have been happy to research pricing on (and sell me) cheaper tires from other manufacturers when asked. They have declined to do maintenance I have asked for when it didn’t need to be done, or when it wasn’t appropriate in light of my near-​term plans for the car. And I don’t think I’ve had to bring a car back for rework more than once or twice in 20+ years – they always do excellent work.

i’ve been here three times so far in the short time we’ve live here, and i’ve got nothing but good things to say. i thought the prices were fair and i didn’t feel like i was getting any BS, which is a rare feeling for me at a mechanic shop. i’ve had an oil change, tires rotated and an inspeciton done. i also needed a winshield replaced and they referred me to a really great super cheap place down the road. A+ dog friendly too — we like that.