TD Bank

No. Just no. I was a good customer for years never over drafted and never had any issues. I had a TON of fraud on my card and as imagined, I was very upset. Came into this bank with a police report and sat down with them to file the claim trusting that my bank would take care of it. WRONG. I was asking several questions as to how the process worked and the managers responses were basically «that’s a you problem figure it out». I never heard back from the fraud department so I went into a much better TD and it turns out they didn’t even file it correctly so it got denied. Which stressed me out more because I already waited a month and just want to get my money back from them! I mean really, these purchases were sending hundreds of dollars to Auckland, New Zealand !!! And they are trying to say that’s in my normal spending habits??? I couldn’t help but laugh. I’ve never spent a dime outside New England and I don’t even know exactly where New Zealand is! And to top off the fact that this bank filed it wrong, they closed off my card that was compromised and gave me a new one. I activated it and went to go buy gas the next day and they CLOSED OFF MY NEW CARD WITHOUT TELLING ME «by accident». Because the teller thought she «forgot to do it the other day». It was such an inconvenience to the most stressful time of my life and I have two police stations on the case because they have me and several other victims to the same people. TD is a greedy bank who doesn’t want to help their customers and I can not WAIT to get my money back because I will be out the door and I can promise in my lifetime they will never touch another penny of what belongs to me!!!

I wish I caught the bank tellers name. I was in this location at about 3:30pm today and she was so friendly the moment I walked in the door. Explained a few children account options to me but in a kind friendly manner not a pushy manner (as happens often in banks I go to) She was so kind that my 6 year old even talked about it in the car. That kind of customer service leaves a positive impact. And I will be going back in to open bank accounts for my children because of her!

I have been a TD Bank customer for years. Back in college, I first opened an account at American Savings Bank when I was a freshman in college. American Savings Bank became Banknorth, then TD Banknorth, then just TD Bank. Generally, when smaller companies are acquired by larger ones, quality can suffer. But over the years, TD Bank has only gotten better.
The Middletown branch is particularly wonderful. Every time I walk in, I’m greeted with a smile by one of the staff members of the bank. They let you keep the pens, they have a calculator for use when writing out deposit slips, coin counting is free with the very fun penny arcade machine. The staff are personable and are always talking and laughing with each other and customers. In the summer they keep a dog dish of water near the door to encourage people not to leave dogs in their hot cars. If you go through the drive through with a dog, they give you a dog biscuit. All of the personal touches are there to make this large corporate bank feel like a small town community bank.
Their product offerings are better than some of the other local banks as well. I used to have a mortgage with Bank of America, and there is a branch right next door to TD Bank. I went in inquiring about a personal loan, but they don’t do that so I left. TD Bank does it all. Mortgages, personal loans, investments, and much more. They can print your ATM card right in the branch, unlike other banks that make you wait to get the card in the mail. And you cannot beat their hours. I believe they were the first non-​supermarket bank to open for extended weekend hours. A bank that is open when I have time to go to the bank? Yes, please! Who doesn’t love a bank that is open on Sundays?
I will definitely be a TD Bank customer for a long time to come. Keep up the good work, Middletown branch!