Crystal Run Healthcare

Had a great experience with my son when he saw his primary care doctor. He was seen quickly and the staff was so friendly. I wouldn’t go anyplace else!

Had an urgent visit with Dr. Sulangi-​Lorenc and she was so kind, listened well and spoke with me about treatment options that would work with my needs and schedule. Already feeling better two days later after being in pain for 5 weeks!!!
Phone team was also great accommodating me and helping find someone that could fit me in!
Great experience.

If I was rating my doctor only, I would have given him 5 stars, but unfortunately getting an appointment or trying to speak to someone makes this place horrible. I called to make an appt for my son recently and the amount of time they had me on hold was totally unacceptable and downright rude! After about 10 minutes of holding I started looking online for other pediatric doctors in my area. All while on hold with CRHC I researched other offices, called them from another phone, asked about insurance, scheduled an appt and emailed CRHC requesting my sons records be transferred. Again, I did all of this while on hold!!! Unbelievable! My time is important too.

When it comes to the doctors here they’re great they’re polite their understanding they’re informant. They truly show that they care. When it comes to the nurses it’s hit and miss some are great polite and awesome and some of them shouldn’t even be nurses. Now customer service, they are horrible. You wait forever to get an appointment when by phone. They’re not properly trained. And when you get someone on the phone they act like they don’t want to be bothered with you like every question you asked is just bothering them. I had one literally sigh when I asked her a question. I remember once going to urgent care with my husband he was having an asthma attack we sat in the waiting room for a good 10 minutes clearly having problems to breathe when up to the desk told the receptionist he’s having problems breathing can you take him to the back so he can get a breathing treatment she straight up told me I had to wait because my insurance doesn’t pay anyway left there took my husband to the hospital when he was properly treated. And forget about billing I pay my co-​pay every time I go and every time I get a bill 20 or 30.

Never know what you’re in for when you have to go here. Todays visit starts with a snotty, intrusive, (I was being helped by a different polite helpful receptionist, to whom I began my checking in process by stating the person I was with had a 10:15 appointment with (Dr shahid 3^rd floor internal medicine) it was now 10:40 and I was RUDELY interrupted by the other receptionist with «well it’s almost 11:00 now. The receptionist I was speaking with politely continued checking us in and stated she would see if we could still be seen. I thanked her for her kindness, understanding, and professionalism. While walking away from the desk I clearly heard MS. Snotty state «the day just keeps getting better «maybe staying home was what she needed because her attitude is not condusive to the healing process.
Gladly this is not the norm here, and wish I could have read her identification badge, I now know why she hides it, however I did hear her name called JUNIE. SHOW SOME RESPECT!!! You make the place look bad

For 5 years my doctors at crystal run in every department have been great. Newly diagnosed diabetic and my treaty is awesome. Thanks to my doctors and customer service!!!

Between wait times and misdiagnosis it’s been a miserable experience with Crystal Run. Their pediatric infectious disease specialist, Dr. Michael Miller, sliced my 5 year old’s armpit open to drain it without numbing him earlier this week and, after today’s ER visit, turns out there WAS NO ABSCESS TO DRAIN. After sticking him several times to find a vein for the antibiotics IV and being discharged, he’s currently running a fever between 100 – 103. This is the kind of treatment I would expect in a third world country, not one where we pay top dollar for amateur guesswork. We are completely unsatisfied with our Crystal Run experience — but what’s the alternative?

I only saw two doctors there from the family practice. I like them very much!
I have seen other doctors there as well, I would recommend or go back to them.
I wasn’t impressed. I had an appoint with the OBGYN doctor but she had cancelled
the last minute. It would of been nice had she called me to let me know.
I saw a heart doctor there, i won’t see her ever again! Didn’t like her as
she didn’t spent the time with me during my visit and wouldn’t recommend
her. I found someone else.

Great doctors, easy to make appointments, plenty of reminders for forgetful people (like myself). I wouldn’t go anywhere else!

Worst «health care» in NY. maybe in the entire north east.
Several years ago they preformed a experimental surgery on my without my consent… I never had any idea it

This place got too big too fast and there’s no catching up. This a cattle farm for patients, they push you in, you wait then they push you out and make sure you pay the gatekeeper on the way out (or in with these guys).
The doctors play merry-​go-​round and the decent ones they do have are packed solid. I was under the impression that many on here are: «There’s no where else to go», and «it’s so convenient» and I kept going there with such anger. Well, I did some research with my insurance company to find other accepting providers and low and behold, I found everyone I needed within a 15 min drive from my house affiliated with ORMC and not Crystal Run.
After leaving this practice, I saw my health costs go down, less trips to the doctors because they force you to see this specialist, that specialist and have every test under their roof.
While I appreciate the care they have brought to the Hudson Valley, they need to expand the number of providers they have, increase face time with patients, decrease wait time on the phones, have clinical personnel available when you call and stop treating patients like a number.