A Fortress Store & Lock

I’ve had an account for 6 years with this place, not only have they never not been able to charge my card for payment, but I’ve never needed to contact them for anything.
Upon trying to move out of my storage, and close my account, I had lost my key, and needed my lock drilled off, there is a charge of $ 10, which was fine with me. When I went there the day I was ready to move out, after waiting about 15 or 20 minutes, I was told that they couldn’t cut the lock off because there was no electricity going to that building. I was kind of perturbed, because it was the only day I’d be able to get it done before my next billing cycle. So I’m told to let them contact the owner, and all of that, so that they can get a repair man and all of that. Cool, after about 2 days, I get a call saying that the lock was cut off, and that they had put one of their locks on the unit. I was ok with that, but by then there had been a huge snow storm, so of course, there was no way I could do what I had to do. So after a bout a week, I go back, to try and move my things out. When I get there, I go into the office so that they can remove the lock from my unit. Do you know that the lady had the nerve to still charge me the $ 10 lock removal fee, and in addition to that, inform me, that since it was the day after my billing date, that I would be charged for that month!!! I was floored that because the day I was trying to be out, they were not able to accommodate me. In addition to that, when I pulled around to my unit, the snow had not been plowed, and the walkway up to the unit was so packed in that I couldn’t get the door open. The man informed me that his son took the shovel, so he’d try to find one, but of course he never did. After all of that, I still wasn’t able to move out of storage that day either. This couple that are running this place have no business acumen whatsoever. And one of their mother owns the place, which I suppose is why they’re running it.
EITHER WAY, PAY A LITTLE MORE, AND FIND ANOTHER FACILITY!!!

I have had my mothers t hings there since she moved out to the West Coast. Although I have never actually seen the units, (nor been to Ohio), the women that help me are always so professional and courteous and are completely understanding when my payment gets there a day late since I am in California.