Spring Window Fashions

The Graber binds were POOR quality. The valances hung crooked and can’t be adjusted and hang uneven making it possible to look into my home. I contacted customer service and they did not stand behind their blinds. I usually read reviews but didnt think custom installed blinds could be such a disaster. Hope I save someone else a horrible experience.

Had to go back again to re-​order the FOURTH set because they can’t seem to get the order right. This time they sent the right style, but the WRONG color. I have no idea where they got the idea I’d want some color, when the original order (of which they have the paperwork) was white.
This company seems to be incompetent on every level.

We purchased the Bali Premium Vinyl blinds from Home Depot. Granted this product is on the inexpensive end of the spectrum but for the our purpose this product should be adequate. This is the worst Chinese crap. All fittings barely fit together without extreme forcing and the blinds don’t snap into the brackets properly. Thinking we had installed the brackets improperly, we compared them to older versions in the house and they are installed correctly. It’s just that without the quality control you expect from legitimate products and with the extremely poor materials and fabrication the Chinese are known for, you get this total crap. Buy another product!

There are hardly words to describe how poorly made their products are, but they’ve managed to dig a little bit deeper with their customer service. We purchased a home that had what we thought were Hunter-​Douglas window coverings, but turned out to be Springs. The plastic clips had cracked and broken in direct sun (funny, but you put window coverings up to keep out the sun). Our licensed installer called them to get replacements, they sent the wrong thing. Then it turned out the battery packs weren’t working. They wouldn’t send them, telling him I (the customer) had to call. When I finally got through (no mean feat) they told me they don’t sell directly to customers.? After expressing my extreme displeasure he agreed to send me the battery packs. He told me 5 days. They didn’t run the credit card until a week later, Then it turns out a motor is bad. As the blinds are «just» 5 years old, they don’t warranty them. My guy talked to them two weeks ago and we were told a «motor resetting tool» (really?) would be here by Tuesday. It’s been two weeks. No reset tool. I know the original owners went for Springs to save a few dollars, but this is where the cheap turns out expensive. And time consuming. AVOID. AT. ALL. COSTS. (costs being a key word here)

I purchased 4 large window shades including multiple shades on one headrail for a large patio door. They are beautiful fabric and were installed easliy. I had one that was faulty and after contacting
through which they were purchased, a new shade was sent within a few days. The customer service rep was professional and friendly. Many people have said they are some of the nicest shades they have seen. The fabric is stunning.