Courtyard Cleveland Airport South

The staff needs to be trained on customer service. 50% of the time you could not find the staff and when you asked for help or questions they seemed irritated. Don’t expect to eat here as they never have anyone staffed at the internal restaurant called Bistro. Find a different hotel would be my recommendation.

I only needed to stay here for one night, but this staff every single one ESPECIALLY Cathy made me say I will be booking marriot hotels from here out.
Everything was great about them … thier attitude their customer service. My flight left later in the day I thought I was going to have to sit in the airport for hours NOPE they provided late check out with no issue. I was just so impressed I’m not in Cleveland often but I would definitely stay here every single time I did !

Pretty good Marriot hotel. It seems more business oriented since they have lots of king bed rooms instead of 2 double beds available. The décor was cool and contemporary, the bathrooms old but clean and nice Speakman shower heads. They have some healthy food options too and your basic Marriot gym and little pool. Coffee and tea in the room. Not really sure why people gave it such low stars.

The rooms and lobby have been recently renovated, but as Nicholas A. points out the bathrooms still look a bit old. Still, the new touches are really nice and well-​designed. Combined with the prime location to many restaurants, it’s a good hotel for this location and price.
I stayed a night while traveling through Ohio for business. My room had a king-​sized bed and a nice couch, with modern wall decorations and paintings. Probably the best thing about the room was the ample charging plugs everywhere. USB-​plugs and regular plugs, on both sides of the bed and at the desk and behind the couch, this hotel understands the modern traveler who has several devices that need charging at one time. At $ 84/​night (not including taxes/​fees), I’ve definitely stayed in worse hotels and spent more.
The location is also perfect for a business traveler. 10 mins from the airport and 1 min from all of the terrible fast food I treat myself to when I travel, I can’t remember the last time everything was this easy. My secret treat is Five Guys, and it’s so close by I can’t help but go. There is also a breakfast place in the lobby (with Starbucks coffee! Gotta earn those stars!), and it seems reasonable as well.
Overall, I’m a fan. They could improve their gym offering (it’s tiny!), and there was a gaggle of noisy pre-​teens in the pool and in the halls when I stayed here (April 2015), but this is all pretty nitpicky. I came for the location, but was won over by the USB chargers. Get on it, every other hotel ever!

The room was clean and looked to have been recently updated. But there were major problems!
1) The internet would not stay connected for more than a couple of minutes at a time, and when it was connected, it was very slow! You can’t work if you can’t be online. This is the WORST internet connectivity I’ve had in the past 10 years of business travel. You could see people’s wireless hotspots popping up as the night went on, meaning that nobody could connect. Boo!
2) The TV selection was very limited. Like less than 20 channels (and some of them repeats). HBO came in and out, and was unwatchable. If you can’t watch TV, and you can’t stream in because the internet is awful, that kind of limits you!
I will never stay here again.

Huge rooms, reasonable prices, great service. Everyone that I encountered was extremely courteous and helpful. The hotel is in a great location near lots of restaurants and a Kmart. Everything is either walking distance or a very easy short ride away. I must say that the rooms have been renovated and makes it stand out well above other hotels in the area. The bathroom on the other hand, has not been renovated and still shows it’s age. Never the less, this is a must stay when you are in the western suburbs of Cleveland.

I stayed several time in this hotel over the last 18 month.
First few times was before all rooms had a make over, the rooms were dated, however always clean.
Over the last 12 month or so all rooms have been refurbished. Just two things seem to have remained, the bath tub and the closet. There is nothing wrong with these not renewed parts, just something I noticed.
The rooms are now quite appealing, with a modern, stylish look with some smart details. For example, the bed side tables have USB ports for charging your mobile phone or tablet PC — great idea!
If you need to work, the rooms provide a desk with a not too bad chair — so no problem to spend a few hours working in the room.
WIFI is free and connection speed has always been decent.
I’ve never had any issues with the staff like mentioned in other ratings. My experience with the staff has always been good, they were friendly, efficient and treated me like one would expect from a hotel.
For me since the rooms were renewed price & value delivered does match (before the update it was a bit questionable).

I loved my stay at this hotel. The rooms were nice and clean, bed was very comfortable, and it was quiet in the evenings. Free internet, starbucks coffee served in house, and really yummy breakfast options were a plus. The staff was pleasant and welcoming. I travel almost every week for work, and I would definitely come back here. :)

I base most of my reviews on whether it was worth the price. For a recent stay at this hotel, we were returning from a vacation and just picked a clean place with a hot breakfast that had an OK rate. It met our basic needs, barely.
Turns out, it was a business-​orientated hotel that had a modern-​ish look that obviously was recently renovated. Rooms were clean, fairly large and had comfortable beds. A few wedding parties were staying in the hotel so the building was close to full.
The service ranged from «eh» to terrible. A hotel needs two basic parts, a building with rooms and service. A decent hotel does a good job with one of those. At one point, three members of the staff were hanging out at the front desk, doing nothing. Five minutes later, the front desk was empty. One of the staff members was out smoking. The breakfast service was just plain awful. It would be forgivable if this wasn’t a place that nickel and dimes you on things like food.
Service should be a high priority, but it clearly is not at this hotel. Book a room through a third-​party site to get a better rate. Otherwise, it’s not worth the price.

I’ve booked rooms here 3 times in the last year for relatives who have come to visit us. On the weekends, this place becomes pool party central for the Cleveland youth. Kids will be kids, but the staff does nothing to enforce proper behavior, especially when the pool is glass enclosed and visible from the lobby where the staff reside.
When the worker came in to replace the towels, here’s what was going on in the pool, which he saw, yet said nothing:
1. Girl jumping into the pool with the emergency life-​ring on her butt like a seat
2. One year-​old boy swimming in underwear
3. Kids throwing football back and forth the length of the pool and hitting bystanders
4. Eating chips in the pool
5. At least 15 kids, and only 3 parents, none of which were supervising.
The room was OK, but when kids are sprinting down the hall until 11:00 pm, sleep doesn’t come easy. I’m guessing 1 – 2 rooms were actually booked, and they snuck in every kid from their neighborhood. We won’t be using the hotel for another weekend stay.

I’ve called this place home for the last three weeks and I’ll call it home for another three weeks. The rooms and most of the hotel has been completely renovated but there are a few minor problems that have annoyed the hell out of me…
The Internet is shaky at best. I even paid for the upgraded Internet and get disconnected at least once an hour. Kind of hard to get work done at night when I’m having to fight with tech support over the phone.
The bathroom door opens up towards the shower… So every time you walk into the bathroom, you must walk around the door. If it opened the left, it would make more sense.
The shower head almost universally still need to be replaced in these rooms.
The rooms almost seem just a little too small for the furniture in the rooms… But that’s to be expected when you retrofit a new design in an old hotel.
The new Bistro food is overpriced but pretty tasty… Just don’t expect to get a lot of food for what you pay.
Like I said… Minor annoyances. I like the new Hilton Garden Inn format over the redesigned Marriott Courtyard but that’s just a preference thing for me.

Would never come here again, only the first floor is nice. the room is old and dirty. for 130 dollar hotel a night, this place doesn’t even offer complimentary breakfast… the wifi is slow because they’re way too many people using it. I was rejected for my request to extend the check out time to 2pm … wtf???

Should have read the Unilocal reviews before booking here. The exterior of the building and lobby looked nice but the rooms are in serious need of renovation. Opened the door to my king size «Suite» and was greeted by décor and furniture that may well have been purchased at a late 1980’s garage sale. The room did have a small flat screen TV but everything else was seriously dated.

This is probably the worst Courtyard that I’ve ever been at. To quote my coworker, «Is your room as depressing as mine?» Don’t be fooled by the updated lobby because the rooms are old and are indeed very depressing.
One of my biggest problem is that the bathroom is not well lit. The thick shower curtain obstructs the light set in the middle of bathroom so peeing is not a problem but light would be nice when you’re shaving your legs.
I recommend staying at the Marriott Airport instead if you’re a loyal Marriott member.

Close to the airport. they have a nice work out area. Breakfast was good. The rooms to me looked a little dated. I typically stay downtown, but had a meeting right by the airport and picked the Courtyard. Its a good place for a quick stay.
Stayed October 2011, traveled on business

Don’t stay here. Woke up to no hot water on the first morning. The hotel also made me wait over 45 minutes for a ride to the airport.

New lobby, old rooms. Bathtub drain very slow draining and the neighborhood is pretty sketchy at night. Would not stay again.

I typically like the Marriott family of hotels because I get a brand consistent experience with each hotel I stay in. While the trappings of this place were the same as other Marriott’s, it was a little disappointing.
The lobby and entry area were very nice, clean and updated. The staff was friendly and helpful. All was off to a good start, but gets more to «meh» from here.
I did request a room away from any large groups since I needed to make sure I got a good night’s sleep. There were quite a few students (I think college) who were milling around and ended up being loud throughout the night. Mainly just spurts of laughter and doors slamming, but it was enough to be obnoxious for what I was paying for the stay there. I can’t imagine that the hotel was so full that I couldn’t have been placed further away. Judging by the parking lot, the place could only have been ¼ of capacity.
Speaking of the room, it was an icebox when I arrived. It was 30-​something degrees outside yet the heating unit was completely off when I arrived, and felt like it had been for several days. I understand wanting to save on heating costs for unoccupied rooms, and I wholeheartedly applaud attempts to be «green» but I was chattering and shivering for a good 30 – 60 minutes as I waited for the room to heat up.
I’m pretty sure the hotel is non-​smoking, but there was a musty, smoky, «old» smell in the halls and especially in our room that made me think someone had violated the no-​smoking policy and the room hadn’t been properly recovered. I wished more than once that I had a wall plug in to help cover up or eliminate the grossness during my stay.
As other reviewers have noted, the linens are super rough here. The towels felt like sandpaper (probably a combination of cheap towels to begin with, and lack of fabric softener making it all worse).
So, overall I was a little disappointed in this particular hotel. It was not consistent with my most recent stays at Courtyard hotels, and not one I will be recommending for visiting friends anytime in the near future.

On a road trip back from Chicago my daughter found this hotel searching on her iPhone. I told her to look for a Marriott or a Marriott family hotel. It wasn’t far from the highway and the place was clean. All we were looking for was a comfortable bed and a morning shower. This place fit the bill. It would have been nice if the place had a bar but a limited supply beer and wine could be purchased at the front desk.

I picked this hotel because TripAdvisor had a bunch of good reviews up. So you can imagine my surprise when I discovered all of the following nastiness:
The first night, while lying in bed reading, a giant beetle flew at me and landed on the headboard. It was over an inch long – this was no joke of a beetle. The second night I found another big beetle clinging to the curtain. I also found one of these thing’s legs IN MY BED. Yes, in the bed, between the sheets. I don’t know if it was there the whole time or if it had gotten stuck to my clothes and transferred to the bed or what, but there it was. The fourth day I stepped on some kind of dead bug, also about an inch long, next to my bed.
The fitted sheet on the bed had two tears in it, kind of like somebody had stabbed it. My sheets were never changed, and I know this because those rips were there for the whole week.
The fourth night it rained and the ceiling started leaking, keeping me up half the night.
The towels were rough even by hotel standards. Fabric softener, people!
I didn’t ask for a change of room for a couple of reasons, primarily because I was pretty sick all week and after work would get back to the room, take a nap, get dinner, and then go back to bed. I’m not sure if my being sick had anything to do with the hotel. I also don’t think changing rooms ever gets you a much cleaner room – the same people are doing the cleaning, so why expect one to be better than another?
With everything else this hotel was pretty good. The room didn’t smell bad, the front desk people weren’t rude, and the breakfast (not free) was decent. I liked it that they charged me for a la cart items instead of the whole breakfast buffet, which worked out to be about $ 5 a day instead of $ 10.95. It was also very quiet and I couldn’t hear anything coming from the neighboring rooms.