Sears Auto Center

Blew out a tire on the Ohio Turnpike. Strongsville Sears didn’t have our tire, so they sent us to Middleburg Heights Sears. BTW, the Strongsville guys were awesome — understood we were in a hurry, and although didn’t have the tire, really hustled.
Got to Middleburg Heights store. Greeted by Mike who we interrupted reading his Danielle Steele novel. Told him we were sent to him and that we were in a bit of a hurry. Store wasn’t busy (as depicted by Mike and his trashy novel), but could he go any slower? He found us in their system, but still tried to charge me full price for the tire even though I had the 60,000 mile guarantee. After I mentioned that to him, we inspected the blown tire and he adjusted the bill roughly $ 20. Thanks Mike.
They started work on the tire by checking the alignment of the car. I opened the door of the shop and apologetically said to the tech that I didn’t ask for an alignment since I was in a hurry and simply wanted a new tire installed. He said I had to check with Mike. OK, back to Mike who was (guess what) still nose deep into his novel. I re-​explained to him we were sort of in a hurry and simply wanted a new tire. He sighs a big sigh, sort of rolls his eyes, and s-​l-​o-​w-​l-​y walks to the garage. Once the tech got the word, I have to say he really hustled for us — much appreciated.
So we finish as the tech is bringing down the car from the rack and I go see Mike one last time to see if can settle up before the car pulls up out front. Mike is somewhat agitated that we’ve interrupted his racy story. Nope can’t settle up until the tech comes in to sign off on the work. Once the tech signs off, I smile, pay the bill, and get on our way.
Epilogue — shame on me for not paying close attention to the bill. He charged me the extra $ 20 or so for the Road Hazard Insurance. Please ask me if I’d like it before you charge me. My bad. See photo of Mike and his novel.

not very friendly or helpful. he would not even look up if tires could be order. I called strongsville and they looked up the tires and were curteous doing it.

I needed 2 tires replaced and one of my friends referred me there. I simply needed snow tires taken off and summer tires put on. Everything seemed to be going smoothly, but then the tech came out and notified me that they accidentally damaged one of the snow tires. He was very apologetic and stated that they will replace the damaged tires. The manager informed me that they do not have the tire in stock and that he will get back to me the next day. He never called back. When I finally did get in touch with him 3 days later, he stated that the tire I needed was discontinued and asked me what I wanted to do. I asked if he could just reimburse me in cash (the damaged tire was worth around $ 165 and I asked for $ 100) or with store credit for the amount that he would deem fair. He then stated that Sear’s policy states that they can only give me a new tire and nothing else. We reached a compromise when I told him that I will find the tire and bring him a receipt. Finally two weeks later I got my tire. From this experience, I’ve gathered that the folks at Sears auto center don’t value their customers and their management could use some coaching on professionalism. I was upset by the fact that I basically had to resolve the situation on my own and on several occasions, the manager did not call me back as promised.
On a side note, they mounted the tires were directional and were mounted incorrectly. I did not notice this at first until I almost crashed on the highway during heavy rain.
I will never deal with these guys again.

While getting four tires replaced today Sears broke one of the tire pressure sensors. They advised me i’ll need a new one and told me they would have to charge me for replacing it. They broke it and therefore I feel they should be responsible for replacing it. I don’t think that is a good way to do business and this will be my last visit to a Sears auto center.