Raymour and Flanigan Furniture

Very disappointing experience !!! Me and my husband we’re planning to change our sofa in the living room. We found something that we loved but we couldn’t afford .The salesperson said that we could finance the sofa. He ran our credit and said that we are approved. I was very happy. We paid more than half for it to make the payments lower. He gave us many papers to sign and this scammer were just pointing at the x for me to sign. We were thinking that going to a known shop like Raymour and Flanigan we don’t have to risk of being cheated. The salesperson had our full trust and it is lesson well learned to never sign any papers without reading it first .It turned out that we did get approve for a loan but with 28.99% of intrest which they will not mention it to you and if you wanted to avoid the intrest fees instead of a year that I thought I have a loan for it was 30 days. I felf violated and betrayed. I called the store and said that I wasn’t informed of the extra fees but they said I sign the papers and there’s nothing I could do. If you do decide to buy something in this store make sure you read even the smallest print on the receipt and I promise you they will do everything to distract you from doing so.

I bought a mattress in this location, sales lady cindy really helped me out to pick the perfect mattress for me she was very helpful. Everyone was very friendly and the store was really big and had great selection! Will definitely go back :)

Brought a couch there, after 2 months two of the three cushions were sinking back. Their tech came reshuffled the cushions and said the couch was up to standard. Never again!,

I am in the process of moving to a new apartment and needed to buy all new furniture. Today I finally finished, at least for the time being – purchasing all of my furniture, including a mattress. When I walked in on my first visit, I was greeted by smiles and professionalism from sales associates. I ended up working with Thomas Girard, who I highly recommend if going into this location. He made sure to stay close by in case we had any questions but he also respected our space and was not overbearing. I have worked as a sales associate once and it’s hard finding the right balance between overbearing and too distant, but the sales associates here really exhibit what is the most professional and make it so comfortable to look around.
Once I picked out everything I wanted, Thomas took it from there. He made it sooo easy. One of my chairs I came to pick up at the store with my car. The larger furniture they are holding for me until I have a delivery date. Thomas was kind enough to alert me of their big friends and family sale to preorder my furniture, and then said they could just hold my furniture until I’m ready for delivery! So much appreciated.
They also offer speed pay where you can call a phone number and pay with your credit card by phone if you can’t or don’t want to pay in the store. I used it a couple of times when I didn’t have a credit card with me and it worked perfectly! I honestly cannot think of a negative thing to say about my shopping experience here. I know that if/​when I need more furniture in the future I will definitely be returning.

Not sure why so many negative reviews, I actually had a good experience. After shopping for a mattress at several different stores my cousin suggested I try Raymour & Flanigan. The sales staff were professional, polite and friendly. They made experience pleasant. It was delivered the next day and I’ve been sleeping well ever since. I will return to buy a sofa.

This location is kind of removed from everything. It’s located at the back of the Metro Mall in Queens. The location is large with many items to choose from. I was looking to price a new mattress and I found many different options. The staff was friendly and helpful. I left without purchasing anything but I will probably use them in the future for furniture purchases.

Like all the other raymour and flanigan reviews this store is the worst! If you start typing in «Raymour and Flanigan» into any search engine the second thing that pops up are reviews and they’re all bad. I should have known before purchasing at this store but one would think they’re big for a reason. If you don’t want to read my rant, bottom line: Delivery men were rude, received damaged furniture and was a nightmare to replace… even then the replacement were not in good shape. Make sure to do your research before buying!
Let’s start with the delivery service. First off they come to deliver the furniture and the first thing they do is to start making fun of my husband and my grandmother who are immigrants and don’t speak English properly?! First off these guys probably don’t speak English properly themselves by the way they were behaving. Made me think they were raised in a barn! My husband had explained that they were yelling like animals in the hallway to the building disturbing the other tenants. I was at work when this happened and had to take time out of my busy schedule to call and complain! The delivery guys also damaged the hallway, damaged the furniture in the process and almost damaged my chandelier! When my husband mentioned to them where they damaged the furniture the delivery guy pulled out a magic marker and went over it and then said, «WHERE IS THE DAMAGE? HUH? WHERE?!» I cannot believe the gall on these guys! Oh and let’s not forget how they dragged my brand new mattress that I ordered from them (big mistake) on the ground!!! They dragged the new mattress on the ground of dirty new york city streets and when they brought it upstairs the corner of the mattress was all black and dingy! I couldn’t even sleep in my new bed until they replaced it!!!
Next let’s talk about the customer service. When I called to complain he seemed sincere and nice but yet I never got what I was promised. I was promised that someone would come over and assess the damage to the hallway… NO ONE EVER CAME!!! Luckily my landlord didn’t add it to my rent and fixed it themselves. I was then promised a gift certificate… honestly I don’t even care about this as I wouldn’t have used it anyway but the fact that it didn’t come in the mail shows how little they care about their customers. I was told that the delivery men were talked to but what irritated me was that they were justifying their actions by saying, «they’re young and don’t know any better». I’m 25 years old, so «young» wasn’t too long ago for me or my husband and yet we NEVER acted that way. When you are representing a company you have to be professional… no matter what position you have even right down to the janitor! The other excuse was that they use a third party delivery service and that they are not connected to Raymour and Flanigan… I don’t know what type of business they are running when they won’t even account for their contractors! If they don’t like the way these contractors are representing the company they can find another contractor to do the job! In an economy such as this one you can find so many other professional delivery companies who would do it better! Dell fires their contractors and subcontractors when they don’t like the way they are handling the customers. There is no excuse and shame on you Raymour and Flanigan for even thinking of getting out of this one.
Next let’s talk about the «high quality» of the furniture and how difficult it was to replace the items which is also a review on their customer service. My night stand has lights in it that were not working. I asked for it to be replaced and in the three times that it was replaced. none of them were working!!! I tried to get my kitchen table replaced because the delivery man damaged it and when they brought in the replacement it was even worse!!! I would have asked for them to replace it again but after the ordeal I had with replacing my night stand I decided to forget and take my loss. By the end of my ordeal customer service knew who I was and was tired of dealing with me. If they were to give me furniture that would work properly and wasn’t damaged I wouldn’t have had to call them so much. I also think they give you worse off furniture the second or third time around on purpose, to teach you a lesson or to tire you out and give up… which I did! What it also taught me was to NEVER BUY FROM THEM AGAIN!
Do yourself a favor and research about the company before you end up in a situation like I did! Live and learn, but after so many mistakes as a youngster I will definitely not be making the same mistake in my later years and will definitely teach my children to research about a company before buying. I can’t tell you how many disasters I managed to avoid by researching about companies before buying.