Walgreens

Worst Walgreens I have ever been to. This is my story on trying to get one prescription filled:
Attempt 1: My doctor send the prescription over, the pharmacy’s automated system calls to tell me it’s ready. I go to the Walgreens and they tell me the prescription is actually not ready to please come by in one hour. Ok…
Attempt 2: I come back the next day and they have ¹⁄₃ of my prescription ready. They ask me to then come back another day for the remaining ²⁄₃ of the prescription.
Attempt 3: I come by the Walgreens three days later after I get another automated call saying my prescription is ready but of course life isn’t that easy. The pharmacist tells me it’s actually not ready and still has to be dispensed. They ask me to come back in 1 hour. I leave.
Attempt 4: A few days pass as I am out of town until I get a call from Walgreens asking me when I will be passing by to pick up my prescription as it has been about a week. I tell them I have been busy but I will come by in the next couple of days. They say no problem we will hold it. I come by the next morning at 9am… NO prescription! They tell me they are out and will have to order it. Seriously?!
Attempt 5: I’ll try again today after work. Please pray for me.
Long story short: don’t ever go here for prescriptions.

Nice location! The even have empanadas in the front! Took off a star because the item that I was looking for was dusty. (Burts Bees gift pack)

This place is so freaking slow! I live nearby which is the ONLY reason I have returned here the few times I have. I walked in yesterday around 2 or 3PM (not a particularly busy time) and it took me about 1hr just to reload a prepaid gift card. I waited in line for the cashier, and of course the cashier had no idea how to help me or spoke english. So I decided to waited in line at the photo checkout. I explained to the cashier I needed to reload a card. Instead of saying «wait a sec», «I don’t know how to process this», or ANY type of response, she just walked away and decided taking out the trash was more important than helping a rather angry customer.
I waited thinking maybe after she’s done cleaning her area I can get some service. I continue to be ignored and asked another employee who had been standing around the photo center for about 20mins doing absolutely nothing if possibly she can help me. She just noded and acted as if she didn’t understand me. I was continued to be ignored. Her manager who was close by handling a different customer complaint snapped at me saying «I need a minute ma’am you will have to wait your turn.» I would like to point out, I could clearly see he was with another customer which is why I never even asked him for anything! I asked the employee who was standing around doing nothing. A long line started to form at the photo center and we still have the same lady standing around and the other moving papers around by the copier. I got mad and walked off at this point since nobody was helping and even the manger had a bad attitude.
I went back to the register stressing I needed to put money on this card and she so kindly walked me over the the Beauty register for someone to help me. (most help I received at this point) I waited here another 20 mins or so after the cashier paged someone to the register about 6 – 8 times. Finally I was able to have my simple card reloaded.
I live walking distance from this place and I refuse to ever return because it is the same thing every single time I go in there. I have my prescriptions filled at an inconvenient location just to avoid the horrible service I get here. I work in service and I was appalled at how long I was ignored and how rude this manager was.

Worst Pharmacy ever!
First they told me they did not have my prescription. Although the lady who was helping me did not speak a word of English and could not even say my name or phone number correctly when searching. So I called the Dr.‘s office and they said it’s definitely there. So I asked again 10 minutes later to someone else and they found it. They said it will be ready in a few minutes. It was an hour and a half before I finally got it. I had to ask the status of it 6 times before they finally decided to take care of it.
I also needed an over the counter pill from the locked case on the floor, which is right next to the pharmacy, yet the pharmacy did not have the key. They paged someone else. I stood in front of the case for 20 minutes. No one showed up so I left without the pills.
Never coming back here. A pharmacy is one place where there is no room for negligence.

Very convenient and open 24hrs but the employees on the floor need to practice better customer service. They can be rude at times.

The staff is NOT friendly. I needed passport pictures and I waited at the Photo Center for more than 5 mins after the main cashier called for someone to come– twice. The store wasn’t busy– it was 2pm on a Wednesday. Then 2 women (one pregnant) came to the desk & continued their conversation from the back room. The clerk didn’t greet me– she just stood at the register like a manequin. She waited for me to tell her what I needed, then she walked away & said «over here» when she was ready to take my picture. At one point 2 other men came in, they had questions about the cell phones behind the glass. They were respectful & asked her to open the locked glass– her response– «it’s open». She didn’t even approach them to help. They could have ransacked that glass case. She handed me my photos, with no eye contact, gave me my receipt & left the register. I felt very unwanted. I have already switched my business to CVS– even though it is out of my way & Walgreens was on my way home.

If you want to shop and don’t need services, you are fine. If you are here because you need your medication, see if there is another near by pharmacy first. It doesn’t matter if this facility is open 24 hrs or 24 seconds. The pharmacy dept. is the worse when it comes to helping the customers. After being placed on hold multiple times and not getting anywhere with the different representative regarding a prescription, the HEAD pharmacist was called. Needless to say, this was another 20 min hold. Maybe there was a lot of complaints. Hmmm, wonder way. The on-​going issues with filling a medication is a nightmare at Walgreen. It’s been over a week and the Head Pharmacist cannot provide a clear answer to why the medicine is denied. Same red tape and Walgreen’s continue to say it’s the insurance, it’s the doctor, or I don’t know.
Thanks for wasting a good portion of the precious time we can’t get back. Maybe Walgreen’s Corp. needs to do a monthly audit. Maybe Walgreen could give more authority to their staff to follow-​up on denied refill/​prescriptions, or have a person be the case manager for trouble refills. Some HELP would be HELPFUL.

the worst!!! My Dr office called to fill prescription. Tech took info. When I called to check there was not info about my prescription — my Dr office called again two days later and still not prescription — — was told by tech to speak to pharmacists — when I’m put on hold they hang up —twice!!! I finally get a pharmacists and they said I need to speak to the HEAD pharmacist because this has been an ON GOING issue with the pharmacy — – and puts me on hold again!!! still no prescription I give up the sad part is that I am a regular customer and fill prescriptions from other doctors with ease.

I enjoy the convenience of it being opened 24hrs. There’s been many nights I’ve been sick & just drive over to pick up what I need. Very friendly staff. I can usually find what I need. It’s pretty organized & clean. The have tons of parking which is great. They have a redbox right outside. Convient for my sick nights.
The only upside is that from time to time it can get a bit packed & not enough registers open. But the cashiers really try to be speedy. My favorite neighborhood pharmacy.

Seriously, your life could be in danger if you use this pharmacy. They constantly issue incorrect prescriptions, dispense wrong amounts and print incorrect drug information. If you value your life, go anywhere else (the one on SW 8^th is no better– stay away from that one too).

This Walgreens is open 24 hours I love the Pharmacy, the staff is friendly and it’s awesome

Photo dept is always off on color. I’ve had to get reprints almost every time in the last 6 – 8 months. Then their machine breaks and you have to wait days to get your pictures. The manager is nice but the photo dept has no clue.

I come here only when I have no choice. The cashiers are slow. Almost none of them speak English. I’ve picked up prescriptions here as well, and it’s a piece of sh** whether I go through the drive-​through or indoors. The pharmacy staff is overworked. They are good people, but Walgreens has them doing a million things at once. The result is a poor customer service experience. Again, I only come here when I have no choice.

This is consistently the worst Walgreens in town — long lines all the time, slow pharmacy drive-​thru, just horrible. Today, I was charged $ 2 extra for an item. Stood in line of about 6 ppl to get it corrected only to be sent to the photo line of another 4 ppl bc that was the only person that could help me. Three lines for $ 2! No thanks. If you can go to a diff store, do it.

Consistently slow service at the pharmacy. Employees seem untrained and are unprofessional.

Meh. Came for nail polish. They only had 6 or so shades of Essie in stock. Slim pickings when the display was able to hold several dozen. I walked around for 15 mins looking for a specific medication and finally found it in the least likely place, and no one offered me help in finding it.

This Walgreens is open 24 hours and they can actually fill your prescriptions, unlike the location on 37^th Ave and US1.
There’s usually a bit of a line both at the pharmacy and at the front of the store.

Unguarded contraception! Why do so many places in Miami have their family planning behind lock and key, guarded by the dead eyes of a clerk who probably hasn’t had the need for contraception in years? Sometimes, I like to be able to browse the inventory without feeling the pressure to act fast. Maybe there’s a new technology that I’m not willing to just impulsively jump into. I wonder how many babies have been conceived because someone was too shy to ask …
Second, I like the location of the Walgreens because I am able to cut through their parking lot to turn left onto Coral Way in case I forget that I’m on 2^nd ave and can’t turn left at the end. Used this twice by now.

I’ve always gone to CVS, but lately I’ve been shopping at Walgreens. The items that I purchase are so much cheaper there than at CVS, and they seem to have better deals. The Pharmacy also has a great program for those who do not have health insurance. You pay, if my memory serves me right $ 20.00 a year, and you get a good percentage off your prescriptions. Helps me out a bunch!

Eh. It’s Walgreens. I think I had forgotten that when I stopped by today.
But I was surprised by how un-​Miami this Walgreens is. Let me explain:
1) You can’t walk into the exit door. You can’t walk out of the entrance door. Soooo unusual — I’m used to walking into the exit and out the entrance — can you tell?
2) I was shopping for a quick birthday present (warning: I can be cheap at times) and I couldn’t find wine!
I found a woman working on the floor:
Me: «Is there vino aqui?»
Woman: «No, sorry.»
And we look at each other in sympathy. Both for the wine and for my Spanglish statement. I think I’ve gotten used to Navarro.