Vivint, Inc.

worst company ever! do not use… system never works as pitched… believe all the horrible reviews… all true. customer service? non existant… they will apologize all day long, refund? sorry!

Absolutely awful. This company has so many «policies» and are unwilling to work with their customers. I am in the process of selling my house and I no longer want the alarm system. They do not offer cancellations. I would even be willing to pay a fee, but that’s not even an option. I was only offered a moving package (which I would have to pay $ 99 or something ridiculous). A couple of weeks ago, my sensors weren’t working and I was getting an error on my system. A tech came out and apparently replaced the sensors. I was looking at my bank account and saw I was charged double this month! When I called, the customer service agent told me it was because I called a tech out and they charged me for the call. I was NEVER told I would get charged, not by the original customer service agent who set up the appointment for me, nor by the tech guy who came out. Finally after some «researching» the customer service girl who I spoke with today told me I would get a credit on next month’s bill. Doesn’t help my bank account now! I don’t like how you can’t reduce your services, only increase (of course!!!) Once you sign that contract you’re STUCK. Don’t get this alarm company. I do NOT recommend.

We have had vivint for 3 years… had a break-​in last month. Alarm was set, never went off! When I contacted vivint they claimed their equipment failed and I should file a claim which I promptly did. They found every excuse to deny the claim. Worst customer service. Will be canceling asap.

After promising to get back to me when I had a bad review, this company has still done nothing. I paid for an alarm system in my house was robbed blind! Do not use VIVINT!!! You’re better off paying for Rottweiler, although the burglars that robbed my house beat my dog up. A little 10 – 12 wiener dog. If you value your family, pets, self-​worth, sanity, or any of your properties do not use this company.
Additionally, alarms went off all the time and the alarm is loud as firecracker going off in my house consistently.
I spent months not being able to sleep. Unreal. Incompetent jerks. DO. NOT. DO. IT!!!

Disappointed with this company.
Today we had a false «break in» alarm. I was 5 minutes away so rushed home.
I did not want to enter the house since I was alone with my toddler. I called Vivint and representative #1 assured me that cops had already been dispatched. I clearly asked him if they (cops) had reported back that it was ok to enter, I was told «yes, should be safe for you to enter» cops check for broken glass and opened doors.
I went inside my home, alarm started going off (obviously a glitch), and it wasn’t until a few minutes later, that the cops showed.
I asked the officer if someone had been dispatched earlier, he checked with dispatch and NO ONE HAD BEEN BY prior to him showing up. My complaint is not about police respond time, though it did take them 35 minutes to get here, but about Vivint.
Vivint ASSURED ME that it was safe to come in as cops had cleared the house, when in fact, cops hadn’t been here yet. This is scary, I am very disappointed in Vivint.
I called to report this, agent was not empathetic or apologetic, nor did she offer any solution. She asked me to check sensors and that was about it.
I told her that the call the representative #1 needs to be reviewed, and that someone needs to return my call to review protocol, I am pretty ready to discontinue their service.
How can I trust a company that put my life in danger?

Alison of all people at Vivint was finally able to confirm a no penalty cancellation I have been asking for — I recommend her as a CSR if you ever have issues. The 4 stars are solely for Alison’s help.

I’m not sure why they would have bad reviews. They are an amazing company every time I call them, they answer promptly and all their customer service reps are so helpful!!! Their equipment is beautiful I got the alarm system and the keypad looks like an iPad. Looks very expensive but very affordable. They are eager to please all customers I requested additional equipment and was able to get it free. I am very very happy with their services. Would recommend. To anyone!

This is the worst Alarm company in the world they show up with a great presentation and I like all my neighbors got a company with terrible customer service. This company doesn’t even have representative in case of equipment failure like it happen to me that there A/​C thermostat the one you operate from your phone brakes it took them 9 days to send a technician to fix it and charged me when it was installed for only 2 weeks. I have also had more then ten false alarms due to improper installation. Please don’t end up like me with a 5 year contract with Vivint they are horrible. They don’t even deserve 1 star.