Stratford Apartments

My husband and me were cheated by an employee of the Stratford apartments when we lived there and the company (RAM) knowing this information, didn’t do anything. Don´t move to this apartments for your safety!
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Mi marido y yo fuimos engañados por un empleado de los apartamentos Stratford cuando vivimos allí y la compañía (RAM) conociendo esta información, no hizo nada. No os mudeis a estos apartamentos por vuestra seguridad.

I’ve been a resident of the The Stratford for over 7 years. Seen many changes, some good, some bad. The new management company is different from the previous ones. After spending millions on new roofs, paint, new offices, they pass along the rent increases to tenants.
I got a huge double-​whammy rent increase of $ 85 per month given to me on Christmas Eve. This is the largest rent increase I’ve ever gotten! No consideration for perfect payment history (never been late). They left a single piece of paper inside the wreath on the front door. It was not in a envelope for privacy (they do this every year). I found it on the ground as the gardeners had just been through with leaf blowers.
When I asked the manger why the notice was not in a envelope and mailed, he said that «many people don’t check their mail and are traveling. .. .» Such bullshit. They can spend millions on a new roof, but can’ invest in secure door clips? They send emails every other day (maintenance, toy drive, etc) and have social media out the wazoo, but can’t provide privacy/​delivery on confidential notices?
They are forcing out the middle class tenants to make way for the «yuppies» because Kendall is growing and becoming more urban. It’s a a great location, but it’s not a luxury complex as the brochures stated there are marble counter-​tops (it’s really Formica marble-​colored). I still have the same metal closet doors, carpet from when I moved in. Nothing has been updated.
In all my years here, they have never offered to upgrade or replace anything for being a good resident. Hopefully the regional or corporate offices can come up with better incentives to stay.
Thanks.

Although, the grounds and public areas are well kept (beautiful trees), they are very dog-​friendly, they have a 24-​hour gym and raquetball court, and valet trash pickup, they are lacking in the interior of the apartments, specifically all of the appliances and furnishings. The fridge barely cooled, the dishwasher never could clean a thing, the air conditioner was always malfuctioning (one of our bills was almost $ 400 for a ²⁄₂), the oven heated severely unevenly and there was linoleum peeling back, loose tile and hinges coming undone everywhere. From the initial checklist I should have known when I listed all these little things and the office (Freddy, Ennis, & Livia) said they were no big deal. Every call and complaint was answered promptly but a lot of the times with sarcasm and attitude leaving me feeling like this expensive for the area little apartment just was not worth it. I was told I’d be reimbursed for the FPL bills for the amount that was over a monthly avg? but that never happened. It took formal notarized letters and threats of self prorating rent and BBB to get them to do anything. I hated this place and but sooo didnt want to as the ²⁄₂ options in Kendall with so many amenities are scarce. Now I’m looking into buying and completely understand the landlord/​tenant nightmare.