Steve’s Pizza Express

Went in yesterday — ordered a Italian sub with double meat. Told the lady I had to run back to work. She siad no problem — we will get right on it. I went to move my car closer. When I came back and everyone was sitting down. No one was working. She told me the guy that makes the food was not back yet. Sorry for the delay. So I stood in the empty dining area and waited. To my surprise — I hear a loud flush — Out walks the cook — he had been in the bathroom for 15 minutes!
Yuck!
I quickly asked for a refund and got the heck out of Dodge.

Dear all,
Save yourselves a headache and forget the pizza! Order from Harvey’s Smokehouse next door. They have quality food, good service, and an owner who really cares. Baby backs — yum! If you really must have pizza (I understand) try Ciprianos, a few minutes north on US1.

Very poor service… sloooooow over and 1.5 hours for pizza. Very disorganized and lots of people waiting and complaining. Phone rings they pick it up and hang up. Your order will be ready in 45 mins turns into «when we get it ready»

Besides the fact that our order was delivered wrong, (ordered garlic cheese rolls and got what looks like a small cheese pizza) they were nice enough to return and bring us «garlic cheese rolls» minus the garlic and cheese… literally dry bread rolls. One of the driest «garlic rolls» I’ve ever had. I was iffy about ordering Steves cause I’ve never really been a fan and today just reassured me, we will NEVER order Steves pizza agin, I’d rather have the $ 5 hot and ready and $ 2 crazy bread from Little Cesar’s.

Rude! Staff, with a don’t give a damn attitude!
The pizza is good, with other options in the area, I don’t recommend it. I spoke to the manager, she said well go to another place, if you want!

I love the pizza!!! Amazing taste and crust. Unfortunately, I can’t rate it 5stars because of the below par customer service. Placed the order and they did not collect my information so when my husband arrived at the location they could not find the order. In addition, we were given garlic rolls instead of cheese. Regardless, will give it another try because food was outstanding and everyone is entitled to a crummy day.

Worst customer service! By the third time of messing up my order within 3 weeks we decided enough is enough! They are completely rude and give you a half fast service, wether your food is delivered cold, messy, dripping everywhere in the bag!!! They simply just don’t care! DO NOT ORDER FROM HERE — for the same price go to Pizza Hut at least they smile and deliver within 30 min

Place is horrible, they rook my order, said they deliver to me, then AFTER charging my card they said they didnt deliver to my area, WHAT?! I went to pick it up at the time I was told it would be ready and waited another 40 MINUTES. then AFTER waiting and seeing my order was nowhere in sight they told me it was out for delivery!!! they called all their drivers and no one had my order!!! lmao
every single person in there was upset about being told a short wait and waiting forever. several people cancelled their orders including myself. good food, underachieving employees

Terrible I called this place because I was hungry and didn’t want to cook! It was a total killer to my work out! I wanted to splurge and enjoy instead I got sick and annoyed. When you indulge in a food that is so bad you are still supposed to get a guilty pleasure. Well needless to say just guilt no pleasure.

Their pizzas are awesome. They’re delicious and huge! Unfortunately, the calzones are in only 1 flavor (ricotta cheese). I wish they added more flavors to it.

Took over an hour to get the pizza and all of the toppings were burned and only in the center of the pizza. The crust was soggy and when you picked up a slice everything fell off. This place is so hit or miss that’s it’s just not worth it.

Horrible service!!! If I could give half a star I definitely would. They tell you an hour/​hour and 15 minutes max but it really takes one hour and 45 minutes just for the delivery to get to you. Then when you call to ask where is your food at, they tell you the order was placed way after you placed it and think it’s ok. Where is the customer service at??? Never again. They have good pizza but their customer service sucks

I love me some Steve’s Pizza! After living in the area for over 30 years, I was psyched to see that this location was opening and I would now have two Steve’s Pizza locations to choose from. However, with new locations come some obstacles to overcome. I’ve ordered from them and for the most part, their pizzas are hit or miss. Either the crusts are too thin or too thick. We ordered a pizza last Friday evening (large pepperoni, onion, and mushroom) and when we arrived to pick it up 45 minutes later, the toppings were just thrown on, not in any set fashion and definitely not evenly distributed. Some pizza slices had about ten pieces of pepperoni on it, while others had none. On top of that, the crust was so thin that it was soggy and chewy in the middle. This isn’t the first time we have experienced this. They were abnormally busy for a Friday night, but busy isn’t an excuse to slack on quality. I wish this Steve’s location would work out the kinks and provide the quality that comes with the name.

I used to order from steves ALL THE TIME a couple years back… I decided to order this weekend from the new steves express since it’s right next to my house. Not sure if it’s my taste buds that changed or experience… but the pizza wasn’t how i remembered it in my head. the dough felt thicker than usual and overall I wasn’t as wowed by it like i used to be.
Overall, it was a decent pizza… average in quality. I do want to go back to the location on US1 to see if this is a location thing or… ???

Same shit as the other place except it’s a new location. Always fuck up the order royally.

So I ordered pizza but what I got was a box of dripping oil with a pizza in it. Beyond disgusting.

If I could give them 0 stars I would. I called for takeout and ordered a small Steves Special which had sausage, ground beef, pepperoni, onions, green peppers and mushrooms. I don’t like mushrooms so asked they leave them off and replace them with fresh garlic. When I went to pick it up, they wanted to charge me for an extra item. It told them what they could do with their pizza!

I have been going to the Palmetto Bay Steve’s Pizza location since before I could walk. However, the last few times I have gone there, they were clearly overwhelmed. They completely forgot our pizza once (waited over an hour before they noticed), or the delivery took 3 hours. That’s why I was happy to see that they opened the Steve’s Pizza Express, which is located just down the road from my house. I hoped that this would relieve some of the business from the Palmetto Bay location.
Tonight, I called at 5:15 pm and placed a takeout order for an extra large pizza with half cheese, the other half mushroom and pepperoni. The man on the phone repeated it back to me correctly. He then told me the total and quoted me 30 minutes.
I arrived around 5:40, knowing I was a few minutes early. I paid for my order, which the young man behind the counter again repeated to me (correctly). I then proceeded to stand and wait. I could see the manager (owner?) sitting at a nearby table. I recognize him from the other location.
So I waited. Maybe 10 minutes later, the young man behind the counter asked me what my order was (after he just repeated it back to me 10 minutes ago). I told him again, and kept waiting. Not once did the manager/​owner try to get involved. At this point it’s 5:50 and I can still see around 4 pizzas (in boxes) that have been sitting on top of the oven for some time now. Finally, I overhear another staff member, a female, ask the young man what I am waiting on. Next thing I know, she walks over to the oven, and pulls down my pizza. Unless they very stealthily placed it up there while I was looking out the window, I believe it was there the whole time.
Now it’s 6:00, and I’m ready to get home. I was going to open the box to make sure it was correct, but I was distracted, trying to figure out how I was going to make a left onto Old Cutler. Big mistake. Once I got home, i opened the box and realized that the ENTIRE pizza was pepperoni and mushroom, not the half like I requested. And, it was fairly cold, so I know it was most likely ready by the time I got there, and was just sitting on top of the oven.
I still gave two stars because the pizza was still good (albeit cold). I wouldn’t have waited for a new pizza anyway, had I realized the error, but I don’t know if I’ll be back. It’s always a mistake with them the past year or so, and I’m over it. There’s nowhere to email them on their website, so I plan on placing a call. I’ll just leave the picture if my pizza and receipt, in case someone with some from Steve’s actually reads this.

Love This Pizza. Always fresh and tasty. Excellent cheese, Italian sausage and mushroom. Fast delivery service

I will give this express a 5 star. I am so glad steves south has some help in cutler bay for how busy they have been for years! Although they are my favorite pizza place, I stopped ordering from there due to an experience of waiting almost 3 hrs for pizza, and that’s no exaggeration! The pizza, pasta, and garlic rolls are excellent! I order from here almost every weekend! Thank you for opening this location!