South Motors VW

I don’t know about the sales team but, don’t take your car here for service. I’ve taken my 2015 bettle for the same 3 issues 3 separate times and none of the issues is resolved. 2 of those times they damaged the dash of my car. They said they replaced my drivers seat yet the sit is exactly the same. My a/​c blows out hot are sometimes and they told me to take off the circulation button so the a/​c can defrost. In what new car do you have to do that? They said they changed the a/​c modulator but I’m still having the same issues. I called VW USA and they are giving me the run around. This will be my first and last VW.

Can’t say much about the sales department, as I did not purchase my Passat at this VW dealership. But as far as service/​parts, this place is horrible! Besides the overpriced service/​maintenance fees, the wait time is usually very unfair. Never again will I take my VW for ANY sort of service job after having to wait more than 7 hours one day for a simple oil change, «break inspection» (which probably never happened), and tire rotation/​balance. Oh and to top it all off, they turned in my car with my radio not working. They attempted to fix it, but no luck. I ended up paying $ 75 at Best Buy for a new wiring harness that had burnt out while at this VW dealership.
I called and spoke with an agent from Volkswagen Group of America in hopes of resolving my radio issue, and/​or at the very least, receiving a letter of apology from South Motors… you can forget that.
Looking for a shop who specializes on VW’s and other European cars? Visit KPD German Car Repair on 10 640 SW 185^th Terr., Cutler Bay, FL. 33 157, and go see David! Or call them at (305) 253‑2715. Here’s someone you can definitely trust with your VW.

I took my car back for service when the warning light returned just days after I paid $ 2000.00 for the same same problem. When I picked up my car I noticed the gas tank was no longer full, I had noticed this during the last service so I instinctively took a photo of the odometer before leaving my car for the second time. My car had been driven 160.8 miles while in service ! The service manager was called he asked me to come back as it was late Saturday and he would need to do an investigation. I told him he needed to replace the gas and we agreed he would call me on Monday when he had completed his investigation. He did not call, I called him, We agreed on a complimentary 80,000. mile service to satisfy myself and my husband. He was to send this in writting via email. It never came. I called him again This time I reported THE SAME WARNING LIGHT IS NOW BACK ON and he asked when I could come for my oil change and tire rotation, He said thats all they were offering now. He said the mechanic said I authorized him to drive my car 160 miles ! I laughed, I then asked for his Boss. We spoke he said he would investigate and return my call in the next 2 days. That never happened. I called 4 times and left messages, no response. So I decided to call the VW consumer care center. They listened to my story and said they would investigate and call me within two days, THEY DID ! BUT all they did was speak to the dealership, I was told they said I authorized the mechanic to dirve my car 160 miles. I was told I would receive a letter forom the dealership. They said they are consider a GO BETWEEN they have no authorization over Dealerships. I asked what she did in reference to repeat repair (the same warning light is back on) she said «I advise you to take the car back for service» I will never take my car back to South Motors. I told her how disappointed I am in VW and South Motors. I received the letter from South Motors It says that by signing the service agreement they CAN drive my car 160.8 miles and they will not be offering any compensation. THEY LIED !

Terrible Service Department. Would not recommend anyone bring their car to this place for repairs!
I trust reviews from Unilocal.I have nearly a 100% satisfaction rate while using this site so I think its only fair to report South Motors how I see it.
Save yourself the trouble and go somewhere else.

Great Sales team, they made the purchase hassle free, expeditious and painless.
However service department leaves a lot to be desired. Vehicle was not adequately prepared, plastic and stickers left throughout the vehicles interior. Additionally shipping suspension pucks were left in my vehicle. My concern for suspension harshness was ignored and pucks were removed by myself in my garage.
My vehicles radio was not working appropriately after delivery, came back the next day for diagnosis. Service staff was reluctant to even see the vehicle, and suggested I come back in the morning. I had the car in my possession for less than 24 hours at that point.