Pep Boys

Slow slow slow service. The front desk guys are friendly but with several mechanics in the bay and hardly any customers I am waiting for over two hours for a simple oil change. While here I see the mechanics walking around and talking. No real effort at all to speed up the service.

Horrible! went in for a tire change and a alignment. they said 1hour they meant to say 4hour super inconvenient! I will never come here again.

I feel like they take advantage of females here. Went here for a simple oil change and was told I needed new brakes rotors etc all totaling $ 650 worth of work. Three months before I had paid for new brakes somewhere else. My boyfriend is mechanic and he told me that they definitely tried selling me stuff I didn’t need. They also work on more then one car at a time so youre paying for more labor then you should because they are jumping from car to car. This place sucks.

First went to other Pep Boy location in South Dade off US 1 & Broad Chanel Rd. Almost gave up on Pep Boys. Came to this location, restored my faith in excellent customer service & great prices.

I will NEVER step foot into a Pep Boys ever again. I have been to a few locations and the service is always HORRIBLE but this location on BIRD has to be the worst. They have tried to convince me in the past that my car needed more work than it really needed. I was in a bind and needed work done and they were the best price I found so I tried to give them another chance to redeem themselves. I prepaid for the parts and labor for my car and made an appointment to have the work done. I called the day before to confirm that the parts came in and would be ready for my appointment the next day. So I show up to have the work done at my scheduled time to get my car fixed and the guy at the counter tells me that the mechanic that will do the job is off so I will have to leave my car and it will be done sometime tomorrow. The guy at the counter must have feared the expression on my face and the tone of my voice because he agreed to call in the mechanic to try and get it done. Here I sit writing my review waiting for the mechanic to show up to hopefully do a job I had an appointment for and have PREPAID! I will tell everyone I can to avoid any and all Pep Boys like the plague.

I hate places where I am looked at like a piece of meat. I do my best to not have to make purchases at stores like this, instead I send my husband, but today I was in neighboor and took advantage.
99.9% of the staff there is male, the moment any woman walks in there, it turns into an inside joke or something. They signal each other to check out who walked in type thing. hate it!
I give it three starts because the few times I have made my way looking for item at this store, I have always found it.
Women — cover up as much as you can, unless you enjoy the attention-​then have at it.

At my recent visit to this store I came for a brake inspection. At the service desk I was greeted by Anubis. He was very professional and friendly. After the mechanic inspecting my car, Anubis informed me that I needed new brake pads and rotors. They have great prices and great warranty. I will definitely come back and recommend to my family and friends.

I came here for an oil change that took me 4.5 hours to get finished, well over 1.5 hours that I was told it would take. I had to remind the attendant that my car was already finished, to ring me up.
They DID NOT stick a mileage sticker on the windshield. I had to go back to ask for it and instead I was a given a handwritten one in ballpoint ink which will fade with time. In my last visit, the mileage sticker was written in ballpen and it faded. It seems like they have never thought of investing in a printer or even a marker. Luckily, I kept a log to track my miles for my next oil change visit.
When I walked in, I shared my concern of writing the mileage sticker with a ballpoint pen because it will fade with time and instead issue a computer generated mileage sticker or write it in non-​erasable marker.
I am PEP Boys customer and my past shop visits in other locations have been tremendous. This location SUCKS! It’s my 2^nd time here and nothing seems to have been done to improve the location. The attendant by the name of Miguel does a good job addressing your needs. He works hard and I noticed that his workload could require an extra hand and attend to customers with speed.

this place must be owned by Iranians because they like to take you hostage. I came in Sunday morning and was next in line for a simple 2 new rear tires. my car was on the lift in minutes and the old tires were off! :-)
THEN I WAITED 2 HOURS!!!
Great prices and nice enough staff, but this is crazy
The reason given by Tyler, when my presence at the counter was finally acknowledged: «another car was behind mine and the mechanic was working on both.» Fix mine first and get it off the lift and back in my possesion. I’ve seen like 5 other customers come in after me and leave before me. I doubt they had any automotive issue more difficult than replacing 2 rear tires!!!

Service was pretty appalling, even by Miami’s abysmal standards. Came in for brake light replacement bulbs, a simple look-​up for the sales associate with a eyedropper’s worth of ganas. Young lady finally tore herself away from a personal conversation with a middle aged employee who resolutely refused to acknowledge me, but when I asked for her help, she said I’d have to wait for the young man handling the cash register, as he was the only one who knew where anything was.
So, mister manager or social media monitor or whoever it is that reviews Unilocal and sends apologetic replies that don’t solve your terminally bad customer service problems, I want you to contemplate the logic of that young lady’s statement, which means either A) I haven’t been trained to do my job, or B) I can’t be bothered to do my job, so I’m giving you the brushoff. Whatever it means doesn’t really matter to me anymore since I’m through giving you my business.

I dread having to do anything car related guess it’s a girl thing but this location made the trip to change my car battery quick and easy. I ordered the battery online and set up an appointment to have it changed which was very convenient. Eddy helped me and was very professional and nice. Not only was this place professional but they also had the lowest prices. I would definitely go back to this store.

Horrible customer service at the service department!
I blew a tire and had to switch to the spare donut. Users manual says you should only drive on the spare for about 50 miles. My drive home after the tire blew was about 30 miles so it was obvious that I needed to get a new tire ASAP. As it was already past 8pm, most tire places were already closed. But then I found what I thought would be my saving grace, on the website it states that the Pep Boys service center closes at 9pm and that they do drive up tire service.
So I drove 6 more miles from my house to the closest pep boys and arrived at 8:30. Three mechanics were in the garage, 2 were actively working on vehicles and the 3^rd was closing the garage doors. I went up to the one that wasn’t working on a car and asked for assistance. In return, I got a glare, a head shake and a grunt that clearly indicated I wasn’t getting help from him. Stunned I walked over to the other mechanics, smiled and milled about trying to get their attention. My existence was not acknowledged. One of the mechanics drove off in the car he had been fixing without a glance in my direction. The last mechanic was fixing a taillight so I went up to him and told him I was sorry to interrupt his work but that I needed help with my tire. He looked at me aghast and checked the time on his phone (about 8:35 at this point) then he said sorry but the store was getting ready to close. I pointed out that this was the only place still open and that it wasn’t 9 yet. He looked sheepish and asked me to wait while he finished what he was doing. A couple of minutes later he was done and we went in search of the 3^rd mechanic. It was 8:40 now and the last guy was just as unwilling to help as the other 2 so I was turned away to drive the 6 miles back home on my spare (42 miles total for those keeping track).
Now I understand that I got there very close to closing time and that my arrival was inconvenient. But I was a potential paying customer that arrived at a drive up tire service center within the hours of operation. All I needed was to purchase 1 tire and have it installed. How long does that actually take? It took me, a computer tech with no knowledge about cars, 20 minutes to change my flat for the spare and all I had was the socket wrench and hand cranked lift. These guys have hydraulic lifts, drills, 3 mechanics and a whole lot of expertise between them. I can’t imagine the process should’ve taken more than 30 minutes and they would have made $ 150 plus tip (and I would have tipped handsomely in gratitude).
At the end of it all, I was told to come back the next day and that the service center opens at 8am. I was tempted to ask what time they actually open because if officially closing at 9pm translates into no customers allowed after 8:30pm what does officially opening at 8am translate into?
One thing I can guarantee, regardless of the time they actually open I certainly won’t be there.

They are quite professional. I bought new tires and had question ready to ask and they answered my questions w/​o saying a word. They have great offers, excellent warranty, close to home, and fast service. I will definitely go back and recommend it to all.

Very professional staff, came for an oil change and was very satisfied with the level of service.

My car couldn’t start because the battery was fried. So I got a jump and went to a Pep Boys because it was close.
Awful customer service. One person would tell me one thing, and then for some reason I had to talk to someone else and they said something completely different.
They have all these people working on the floor but none of them are helpful and they’re just standing around hanging out. None of them greet you and none of them give a shit about anything.
When you work at a place like that you’re gonna have to deal with people who don’t know much about cars. And you gotta be patient. If you can’t deal with that then get out of retail. Be helpful and try to give a good customer service experience because cars are huge investments and sometimes people are clueless as to what to do with them.
Anyway…
Usually at other joints they’ll install your battery for free. Pep Boys charges for labor and then on top of that, turns a 5-​minute procedure into a 40-​minute one. Seriously it’s a Honda.
The dude at the service desk was rude and is so not a people person. Thankfully I only had a battery installation, but the lady in line behind me had a whole slew of other car problems. The service desk guy told her they couldn’t do any of the service diagnostics, yet the guy on the phone told her they could.
Forget it, guys, this place is garbage. Everyone that works here is a snail. Thankfully one person was okay with me.
Go to Advance Auto Parts instead.

Staff was friendly and knowledgeable. Store is clean. Wait time is just OK. Haven’t had a problem with any work they have done to date.

I’m a fan of Pep Boys but this store is an aberration as opposed to the norm. After a few visits, not once was I greeted or thanked for my business. On each of my visits here I’ve made a purchase but the cashier never even made eye contact with me, let alone thanking me for spending money there.
Aside from the lack of human interaction, this is your typical Pep Boys. The store layout is great and the aisles are clean. All the products on each shelf are pushed to the edge of the shelf so that everything is lined up. The service center seems busy and there are always deals to be found in their weekly ad.
I’ve filled out a few surveys hoping that the powers that be will address their lack of customer service. Hopefully they pay attention to my suggestions and improvements are made right away. I’m just not used to this type of disservice at Pep Boys.
And I shouldn’t have to be…

It’s a good auto parts store and you can get service done on your vehicle here. Staff is helpful and friendly.

Have been twice to have a brake problem fixed and a engine light signal on. Like every car owner you want to find a place that’s reliable and honest, when you need your car fixed. These guys are definitely that. Even with mechanics and other car service places closer to me I drive out of the way to come here. The guys here know their stuff and will tell you and show you what is wrong with the car.
They can be busy at times so if you’re planning on doing stuff on the weekend you can book a time online or try to go off hours early in the morning
I would def rec this to people in the area

A few months ago I purchased new tires from the Pep Boys down south on US1.
Everything seemed to be OK until I drove my car on the Turnpike and my car began to shake my crazy. Yep, the fantastic mechanic that was complaining about wanting to go home early forgot to balance my tires when I bought them. To make a long story short, it took 3 visits to that location and 1 visit to this Pep Boys location to get the problem fixed.
I will never go to their other location again. The guys working here were fast and efficient. I had my tires balanced and rotated, and an oil change in less than an hour.