Party City

If include give zero stars I would. This has to be the worst Party City I’ve ever been too. They are extremely unorganized, there’s always something wrong with their AC. The lines are ridiculously long not because there aren’t enough cashiers, it’s because they are inefficient. The franchise owner or whoever leads this store is wasting their money on many of their employees. Hire people who have the desire serve and do well with customer service. You’re wasting dollars when you can hire someone who will crank out sales and earn you more. But no. We will stick with your Eeyor like service. Meh!

Worst help ever we need to close this location down there was a guy in front of me who paid to have his balloons bagged when she noticed she messed up she looked at all of us like it was our fault bad service all around and $ 8 to inflate my balloons i got somewhere els is just the topping on the cake

By far the worst party city ever! Dirty messy and worst of all while I’m standing there waiting for the cashier girls to ring me up, her story is about her throw up the night before. Mind you today is Wednesday afternoon.

I bought 3 helium ballons for a friends birthday. I had to wait for half an hour for them to be ready and on my way to the birthday one is already half its size… Thanks party city

Have been to this Party City location a number of times, given its close proximity to where I live. While it is convenient, the store always seems to be disorganized with items not in their proper area. Also, I have come here multiple times only to have to look elsewhere for a costume since many of them are out of stock. The business also seems to constantly be understaffed and you will spend 10 – 15 minutes in the checkout line.

Horrible. Avoid this place like the plague unless you have ungodly amounts of free time to stand in line waiting for degenerates to spend an ounce of their time helping you. 2 cashiers, 17 people in line, manager comes strolling in stinking of cigarettes and can’t be bothered to open another register.

This location is always very disorganized and out of a lot of items frequently. You are better off taking a hike to get to another location to get everything you need. The staff is also extremely slow, no sense of urgency and not very knowledgable about store items at all. Plan on being here for at least 30 minutes to get what you need which you will most likely have to resort to plan B/​C/​D due to their lack of inventory or they may have what you need yet the staff has no idea where it is and plan 15 minutes for checkout. Bottom line, give yourself lots of time to shop here. This place can really use a operations and management overhaul.

SLOooooooooow 25 minutes wait to pay for 5 balloons to get then inflated… There was only one person in front of me… 3 – 4 employees wondering around the store while customers wait…

This is one «party» you don’t want to be invited to. Waiting nearly fifteen minutes to pay for 3 items?! Totally unacceptable. I’ve waited less time to get into bars and clubs! Cashier attendant called «next!»…only to have us wait in that awkward customer– limbo while she served another customer who apparently hopped registers because her attendant was clueless as to how to ring her up. After barely greeting us, she sighed in frustration when we asked if our items were part of the summer sale. And of course she didn’t wish us a good day because obviously that would be asking too much of people who don’t know the first thing about customer service.
Stay happy, don’t shop here.

Great location and well stocked store. Customer service is just not there. I walked in and was looking for one thing, I saw a customer service rep and said «excuse me», he puts his hand up and says «off the clock» and runs off. Then as I’m still searching for what I was looking for I overheard him talk about what he just did with a coworker. Apparently that’s funny and that’s how you treat the people that make sure you still have a job. it was quite unprofessional. Then after I found what I was looking for, it took forever to check out because there was only one cashier open. But they had what I needed, so for that, they get 3 stars.

THE RUDEST BUNCH OF EMPLOYEES I HAVE EVER ENCOUNTERED AS A WHOLE ON ONE ESTABLISHMENT… Management needs to clean house. And quick! These people don’t know how to communicate & just don’t give a shit if they’re being rude or not. Super unfriendly, but thats not the point. They’re not helpful or knowledgeable about the products. They are seemingly incredibly uneducated (& they’re not teenagers) meh, maybe just angry for having this job at over 30??? We WERE in a good mood when we walked in — for our Party…

If you have just about any party need — this is the place to go. They do great personalized banners in minutes (just as Gina!), have balloons in every color (welcome hint from their staff: they do fill the balloons with helium — so if you want those big and snazzy ones — the helium only lasts 24 hours).
I imagine if you want to get items for a specialty party (on discount) you’d be best to do it AFTER the event (i.e, purchase Saint Paddy’s goodies post March 17^th) — being as it’s mid-​May nearly everything was geared to graduates. They also have some fun goodies for outfits and costumes.

Yes, I definitely have experienced better, even at this location… such as, during Halloween. Just like its products, the store seems to be seasonal, meaning, they only hire people when major holidays roll around. The rest of the time, the store is empty. I’m sorry to say, but when you’d rather save money by not hiring anyone than having a few people on the floor to boost customer service, you’re doing it all wrong.
This has happened on more than one occasion, by the way, the most recent of which was Saturday. I came in, trying to find a Mardi Gras mask for a party. I had done my research ahead of time and had found a plethora of inexpensive Mardi Gras masks on their site. Unfortunately, none of those masks seemed to be on the floor. I found a pretty peacock mask that was in the general costume section, but that mask was $ 15, not $ 5 like the equally elaborate, beautiful Mardi Gras masks on the site.
I walked around the aisles, hoping to find an employee to ask if they had some elsewhere or maybe in the back and nothing. Luckily, the line at the registers was empty so I was able to get to a cashier quickly. She told me to check in another aisle, which I could have sworn I passed by on my way to find an employee, but I decided to follow her advice. I saw some Mardi Gras beads and décor, but no masks. Again, I walked the aisles, once… twice…no employee in sight. Okay, I felt like I was in a ghost town. I decide to approach the registers yet again, to ask if they can call someone to assist, but at that point, the line had a good 10 people and I was late for a lunch meeting.
Frustrated, I gave the store a third walk-​around, a last call, for an employee to pop up and help me find a mask. No such luck. I was already running late for a lunch meeting and could not afford to wait in line for 10 minutes and ask for a product that they may not even have.
This is unacceptable! They need to have a couple of employees at least out there in the aisles so they can assist, rather than making people wait in line at the registers every time they need to ask a simple question. During Halloween, this place is packed with employees, is it too much to ask for, to have 1 or 2 around the aisles year round? I ended up walking out, not willing to waste more time, and in the process, they lost a potential customer. I wonder how many more people like me have had to do the same.
I hope they step up their game in the future, and not just during major holidays (who knew, you’d think with Valentine’s day this week and St. Patrick’s around the corner, that they would consider those important enough to at least have someone available to assist!).

Party city is your basic party go-​to store. You’re having a party. Go to Party City, duh.
It has everything you’re going to need and for the most part the prices are reasonable.
There isn’t a time I can think of where I walked out of there empty-​handed.
The staff can be a little young and not the most efficient, but they sometimes seem to try.
It’s my place to go anytime I need to throw or go to a party.

I will vote for Party City!
They’re actually pretty bipartisan. Their prices amp up near certain significant holidays, thus increasing profitability. Their costume availability is equal opportunity humor. But like most politicians, not all promises are kept. Worthy of the effort of a non SuperPAC lobbyist getting a hold of their representative, I had to extend some effort to find an employee to help me put my costume together. I also got some disinformation — wrong aisle — in looking for one of said components.
That being said, how do I rate them? 5 stars is filibustered, because for that none of the aforementioned «oopsies» would have occurred. At the same time, a «1» would represent impeachment and a vacation in Leavenworth. I can’t be that harsh because my political costume came together decently enough and got a few laughs in the society parade (read Lincoln Road) costume ball. Ergo, based on the way the stars are budgeted 3 stars is a bipartisan compromise: Neither the best or worse service I’ve experienced but the costume purchased from there did the trick.
I’m Sergio F and I approve 3 stars for Party City.

I love this place. It’s big, neat, and has every sort of costume related item you need. My boyfriend and I were looking for ideas for Halloween, and we felt like we hit the mother of jackpots when we walked into this store. We also let our inner child selves come out as we began our adventure in the city of parties… :)
They have a wide selection of costumes, props, wigs, and even handy things like wig caps, boot covers, and hair spray.
This is definitely my go-​to place for all things party and costume related events.

I visited this location with the same expectation I have visiting many other company locations however … I was pleasantly surprised! To begin with it might be because the store is new … everything is so neatly organized! I asked one of the personnel in the store for the item I was looking for, seasonal confetti, he knew exactly where it was. Color me impressed! I will be back again for all my party needs.