Om Sai Dry Cleaners

WORST DRY CLEANER EVER!!!
First let me say that I kept giving them chances because they were convenient to my home, and they were a little less expensive then the place across the street. I guess you get what you pay for.
POOR QUALITY, UNPROFESSIONAL! They were never able to locate garments (so you would spend more time there then necessary) while they looked around for you clothes
They finally ruined a $ 200 Theory shirt (I got it back with a hole in the front of) I brought it back and asked then how they were going to compensate me, I said minimally you should refund the cost of the dry cleaning and the owner «Sonny» said nope. I would have been a less upset had they told me about the incident, instead I found out when I went to wear it the next day!!!
I had to constantly have them redo blouses because of poor quality of their services. I have a lot of silk blouses (I never had a problem getting them cleaned at my old dry cleaners) I moved… they didn’t know how to mark clothes and they never checked their work prior to returning items.
DO NOT TAKE YOUR CLOTHES THERE… they will ruin them!!!
GO across the street… they are a little more money but know what they are doing
STAY AWAY! I see that there are similar reviews like mine… I should have paid attention!!!
EXTREMELY UNHAPPY CUSTOMER!!!
I WONT BE GOING BACK!

Best service ever. Family run dry cleaner who takes time to know his clients. Always welcoming. Does a stellar job ensuring all your garments look prestine and on time. My husband and discovered him when we moved to the area 5 years ago and haven’t used anyone since. Always pleased.

Horrible service. The clothes come back with new stains. Last time I brought a freshly «cleaned» shirt for a redo, she charged me for the new service saying I brought a used shirt.

I’ve been coming to this place for about 3 years now since it’s conveniently located three blocks away from my apt, but 2 months ago was the last time I stepped foot into this location.
I needed a alteration for a blouse and a new zipper for a pair of shorts, their prices are pretty ridiculous but I let it slide since they do a good job and like I said before it’s convenient ($ 15 for a zipper?!)
when I went to pick up the clothing the seamstress told me my shorts weren’t ready, I said it was fine I would pay for the blouse and take it home. When I returned to pick up my shorts they claimed I needed to pay for both when I had clearly paid for my blouse, the girl looked confused, was super rude to me like I was stealing from them (I wasn’t going to be petty and not pay if I for sure knew I owed money) She wouldn’t let me leave till I paid for both!!! Clearly their system is not working or they do not know how to operate it. I was very disappointed because like I said I was a loyal customer and they knew me!

I have used this dry cleaners a few times because they are within walking distance from my apartment. The service I received was ok, until I dropped off a few items back in August. Most of the items had stains, while one did not. When I went to pick up the items, only the ones that were treated for stains were ready. They told me they would call when the last item was ready. I never heard from them so I went in again, at which point they told me they didn’t know where the other item was — maybe it was at another location. I came back again a couple weeks later and still nothing. Here we are a few months later and my boyfriend went in to check on the shirt a fourth time — they told him they had been trying to call me (not true) because they had found the shirt. He came back to the apartment with a black blouse which was similar to mine, but definitely NOT MINE.
I’m so disappointed with the sloppy, disorganized and unprofessional manner in which these people conduct business. Not only did they lose an expensive silk blouse, they failed to call or follow up and let me know what was going on, then lied and said that they had!
I highly suggest you stay away, lest the same thing (or worse) happens to you!

I’ve actually been coming to this dry cleaners ever since I first moved to Edgewater, and have overlooked a lot because I felt they did a pretty good job with my clothes. However, as of this last time, I’m pretty much done with them.
Things that have always been a problem:
–They’re expensive. There are at least a few other cleaners in the area that offer considerably cheaper prices, especially if you have a lot to drop off or go very frequently. I’m not sure what the price premium is about, considering there’s nothing about this place that would make me think «I’ll definitely pay more for X».
–Even though they have posted business hours, don’t expect them to actually be open at those times. This last time I came on a Saturday around 9:45. Even though they were supposed to open at 9, they were closed and there was no posted explanation. There was one other man who was anxiously awaiting outside to get his clothes, but I don’t really want to have to waste my time waiting for someone to allow me to give them my business, so I left. And it’s not an isolated incident — they have also been inexplicably closed several times in the middle of the day, always on a Saturday when you would assume they would be the most busy (they close early on weekdays, and aren’t open Sunday at all).
The reason I’m never going back:
–This last time I dropped off about 10 – 13 items. It was almost a $ 100 dry cleaning bill. When I got my clothes back, there was no mention of any issue with any of my clothes. When I went to try on one of my silk shirts, it was ruined. There was a small tag on it that stated there had been some problem, but again, nothing had been mentioned to me. So I’m not only out the $ 70-​$ 80 I spent on the top, but I also had to pay the $ 6 for it to get ruined. Today, I grab another of the silk shirts I had cleaned — this one with no tag — and I realize there are 2 large blotches on it. I really have no idea what happened to my clothes, and I guess I never will because this place gave them back to me like everything was fine.
Again, I had tolerated the other bullshit because I felt this place had done a better job with my clothes than other cleaners in the past, but this is completely unacceptable. Take your dry cleaning business elsewhere.