Nelco Testing & Engineering Services, Inc

My husband and I are buying an older home, and it was advised by our closing lawyers to get an asbestos test. My agent found this company and set up the appointment. It was a bit of a struggle and hassle to get them to arrive, but they eventually did. The asbestos inspector was very friendly and knowledgeable. He was quick and professional. He said this was an easy job, and due to our home inspection time period ending soon, he would expedite the report. This was on a Thursday morning. The following Monday morning, I called to see the status of the report. The receptionist, Kenya, who picked up the phone told me immediately that the report was not yet complete. My response was that how can she know this information– I gave her no information about who I was or my address. She said I know bc you told me it was done on Thursday. She was short with me, and I begged her to please just go and check. She kept talking over me and giving me attitude, so I asked to speak to someone higher up. She transferred me to the office manager, Sue, who was extremely aggressive with me right off the bat. I asked her why she was being so short with me, and she said «It’s because I don’t feel like having a 45 minute conversation with you». She then accused me of being «too sensitive». I started to cry, and then hung up with her. Mind you, I only called for the STATUS of my report. That’s it. I was horrified at their bad attitudes, unprofessionalism, and lack of respect. I texted my agent that I was extremely upset, and she called Nelco. They told her they did indeed have the report, and that they will not give it to her due to the fact that I was «rude» to their office staff. Currently, they are still holding our report hostage. Thank goodness we did not pay them their $ 500 fee up front. In addition, they reason why I gave them 2 stars is because of the Inspectors themselves, which I later found out were not even Nelco employees, but sub contractors that were hired by Nelco.