Morays Jewelers

I love this place! I’ve been going to Morays since i purchased my wife wedding band and since then always go them for any jewelry i buy. The people, especially Len and Felipe are knowledgeable and always make me feel welcome. i highly recommend them!

Beautiful jewelry store that’s been owned by the same family for three generations. The staff is friendly and competent. The current owner, Beau Hequin, has impeccable taste and it shows in the gorgeous jewelry and watches that are for sale.

Below average place. Big and cluttered. Excellent watch selection but un-​attentive service (vs. Kirk’s, my other review, which is fantastic). Worth checking out to see if they have the specific thing you want, but overall, nothing special and actually disappointing since it could be so so so much better.

Exquisite jewelry store in Downtown Miami. Just north of the historic Olympia Theater at the Gusman Center on Flagler Street.

In April 2010 I purchased a two-​ring set from this business in anticipation of my wedding which was to take place the next month. One of the rings was in stock and was fully paid for. The second ring had to be ordered, and I placed a deposit on the payment of the second ring.
The rings were marketed and sold as a set. I would not have bought either of the rings in the set individually, and purchased the two rings only because they were sold as and intended to be worn as a set.
At the time of the purchase, the company represented that it would attempt to have the second ring available by the date of the wedding, i.e. approximately a month and a half after the April purchase date.
The wedding came and went without the second ring. Despite my repeated requests as to the status of the ring and the company’s repeated representations that the second ring’s arrival was imminent, the second ring never came in.
Frustrated by the months-​long delay, in July I requested a refund of the deposit on the second ring, which was provided and, because it was intended to be worn and was sold as a two-​piece set, also requested to return the first ring for a full and complete refund. Despite discussions with the sales associate and in-​store manager, my request for a refund on the first ring was refused. The sales associate denied that the rings were sold as a set and, indeed, accused my wife of lying as to this issue.
At the time that I requested to return the first ring by virtue of the company’s failure to provide the second ring, it was revealed by the company for the first time that international orders of this nature often take months to be fulfilled. The months-​long process of obtaining such jewelry items was never disclosed to me at the time of purchase in April nor at any point prior to the time that I requested a refund in July, and this information was in contradiction to the company’s repeated statements that the second ring’s arrival would be shortly forthcoming in a matter of days.
Similarly, on that same date it was also revealed by the company that the ring manufacturer had sent two incorrect versions of the second ring and that these mistakes by the manufacturer had contributed to the unreasonable delay in the delivery of the second ring. The company never disclosed this fact to me at the numerous times that I called to request an update on the second ring’s status; rather, it continually represented that the second ring’s arrival was imminent.
In sum, the company’s statements as to the timeframe for the second ring’s arrival were extremely misleading. Instead of being delivered in a matter of days, the second ring would realistically, at best, be delivered in a matter of months.
If I knew that it was to take such a lengthy period of time after the wedding in order to receive the second ring of the set, I would have never bought the first ring of the set nor made a deposit for the second ring.
After much pressure, the company at last took back the first ring and refunded the amount, but made sure to make the refund process as difficult and arduous as possible (it took me waiting in the store for over an hour for them to process the refund). My advice: AVOID!!!